Reviews (701)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants commend this app for its speedy service, intuitive interface, and smooth integration with Shopify. They value the 24/7 customer support, high-quality prints, and global accessibility. The wide range of printable products and commitment to sustainability are also appreciated. Features like bulk implementation and easy product variation creation are seen as advantageous. However, some suggest more free plan mockups and a broader product selection.
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So far so good! I've only used it for calendars but they were all shipped out fast and customers are pleased! Hurrah! Thanks so much guys.
Hello Emily,
Thank you for your review.
We're happy to hear that your first orders went well, calendars are a great choice in the end of the year, and we're looking forward to see you selling even more of them, as the New Year is coming soon!
By the way, have you looked into Gelato+ subscription?
This one allows you to save 30% of shipping costs, so you can offer even more competitive prices to your customers:
https://www.gelato.com/en-US/plus
If you need anything, let us know - we're available for you 24/7.
Thanks,
Bartosz
The integration was all automatic and everything is easy to use or learn. Shipping from the team at Gelato is also great in my experience so far
Hello,
We're glad to hear that you've found our integration seamless and the platform easy to navigate. Our commitment to providing a smooth experience from integration to shipping is at the heart of our service. If you ever have more questions or need assistance, don't hesitate to reach out.
Your satisfaction is our priority,
Bartosz
Gelato Support Team
I've been waiting for their technical team to help me with an issue for over a week and I'm constantly being told my request is being escalated. Good to know where their priorities lie.
Hi
First of all I am sorry for not providing a faster public response. We have tried to come in contact with you but without success.
Our technical team has worked intensively and have now provided a solution for your issue. The detailed information was sent directly to you.
Our team and I are available anytime to provide immediate assistance if you need any further support.
Regards,
Pradeep
Head of Customer Success
Easy to handle app to sell their goods in your shop and to automate your orders. Great support, good quality, and the mindset to improve their and your business with innovation and communication. Until now no problems about rejected orders or late shipping.
Thank you for your kind words! The team and I are excited to continue to work and develop together with you. Continue to send your feedback and ideas as it will make us provide an even better service.
All the best,
Styrbjörn
Product Manager
Johana was terrific! She was patient, detailed and very helpful. She took the time needed to walk me through every step and answer all my questions. She went above and beyond. Thank you!
Hello,
I'm thrilled to hear that Joshua provided you with exceptional assistance! It's wonderful that he guided you through the process patiently and answered all your questions. If you ever need more help or have further inquiries, feel free to reach out.
Thank you for choosing us, and we're here to support you every step of the way,
Bartosz
Gelato Support Team
Very nice App fast Shipping and very high Quality and my customer they are very happy thank you very much.
Hi,
Thanks for taking the time to share your feedback with us!
We are so glad to be contributing to making your customers happy.
Please do not hesitate to reach out if there is anything we can do to further support your growth.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
Great app, service and concept. The team is amazingly helpful and communicate quickly. We're so excited about printing locally around the world! This company is really helping us grow. The app makes it truely easy as all orders are synced, and we can just add new products ourselves. Highly recommended.
Hi,
Thank you for the very energizing feedback! It will help us build an even better product to support your business globally.
If there is anything else we can do to support you please do not hesitate to reach out directly.
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato API
Integration is not automatic when customers make an order in my store.
Also, the address field only allows 35 chars, which means that in most cases you have to change your customers' orders for the address to fit the available address fields.
Mug packaging is not great. Only cardboard around it, there's no bubble wrap or other kind of fragile material protection. That's not good at all and the sample I've ordered has reached me broken.
Even though there's production in my country, all the orders so far have come from Germany. This leads to slower delivery times for me and my clients, which shouldn't be needed if there's production in Portugal.
Other than these issues, Gelato is exactly what I was looking for and I do plan to keep using it for my small business. It does still have room to improve and that's why I'm leaving that feedback here.
Hello,
Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with the integration not being automatic when customers place orders on your store. We understand the importance of a seamless integration and we're continuously working to improve this process.
Regarding the address field limitation, we apologize for the inconvenience caused by the character limit. We'll take your feedback into consideration as we explore options for expanding the address field to accommodate longer addresses.
We're sorry to hear about the issue with the packaging of the mugs and the broken sample you received. We'll review our packaging protocols to ensure better protection during transit and minimize the risk of breakage.
We understand that delivery times are important, and we're actively working on optimizing our production and distribution network to provide faster delivery options in various regions, including Portugal.
We appreciate your valuable feedback as it helps us identify areas where we can improve our services. We're committed to providing the best possible experience for our customers, and your input is instrumental in that process. If you have any further suggestions or concerns, please don't hesitate to reach out to our customer support team.
Thank you for choosing Gelato for your business, and we look forward to serving you better in the future,
Bartosz
Gelato Support Team
Fantastic, honest customer service. Ive only had one product so far but great quality print. well done Gelato - you have yourself another customer!
Hi,
I would like to personally thank you for your review and your appreciation for our Customer Service team. I will ensure to pass your feedback along.
We are also very glad that you are satisfied with the product quality and that you have decided to choose Gelato to support your business.
Looking forward to receiving more feedback from you. Should you have any questions or need any support from us, we are available for you 24/7.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
Smooth integration with Shopify, very easy to setup/maintain products, great support, fast updates to Shopify and highly detailed order info/tracking.
Hello there,
Thank you so much for taking the time to share your positive experience with our Shopify integration. We are glad to hear that you found it smooth and easy to set up and maintain your products. Our team works diligently to ensure that our integration seamlessly integrates with Shopify, making it hassle-free for our users.
We are delighted that you found our support to be great. Providing excellent customer service is one of our top priorities, and we are always here to assist you every step of the way. Feel free to contact us if we can be of any assistance.
Thank you for choosing Gelato!
Best regards,
Michal
Gelato Support Team