Reviews (1,089)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and easy integration with Shopify, noting the high-quality, vibrant prints and durable materials. The responsive customer service and global network contribute to faster shipping and enhanced customer satisfaction. Merchants also value the extensive customization options, competitive pricing, and a wide variety of products that allow for unique offerings. Additional features like product templates and customer editing tools, along with environmental efforts to reduce shipping distances and carbon footprint, are also highlighted positively.
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I work with Gelato for 8 month now, and I am super happy. It's not that everything works all the time, sometimes software plays up, but it is the best customer service ever IF there is a problem. My customers are especially happy with the canvas and cups.
Hi,
Thank you for your review.
It is very energizing to read your review!
We appreciate the feedback about our customer service team - we will forward this to our agents.
If you have any questions or feedback, we are always here to support and guide you when needed.
Best regards,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
Love it!! All in all a great service and super products!!!
Hello,
Thank you for your positive feedback! We're thrilled to hear that you're having a great experience with Gelato. Making shipping and order management easier for you is our goal, and we're here to provide excellent customer support whenever you need it. If you have any more comments or questions in the future, feel free to reach out.
Your recommendation means a lot to us,
Bartosz
Gelato Support Team
I am using Gelato for my UK Shopify store (www.myprintsgallery.com) and it is working like a charm. With its model of local production and local shipping, I do not think any of the other POD apps in Shopify are close to be able to follow on production time and shipping time. Of course this gives a "wow"-factor to customers when receiving their orders so fast, as if it were from a shop next door. In addition, the feedback I am receiving on product/print quality so far is brilliant (I am selling posters and canvas). I have had zero returns so far. Customer service is very responsive and willing to help immediately in case of any questions. As with any business dealing with production and sales of physical goods there is always the odd chance something will happen in the supply chain at some point for a customer order. It is great to know customer service will be right there on the spot to support so I in turn can give an answer to my customers quickly which they rightly expect (even if the answer might not always be what they ideally hope for).
Hi, thanks for the review! We're excited to be your partner and continue supporting you as you grow your business. Our support team is here 24/7 to assist you in case you need us. Kind regards, Kyle.
We are using Gelato for our Print-On-Demand personalized products - and not only do they offer great quality prints, but their application also works perfectly - on top of a great, absolutely supporting team that helps with absolutely everything. We were working with Printify before and are super happy we switched!
Hi,
Thanks for your great review and for choosing Gelato to support your business. Our engineering, product and support teams will be thrilled to read this review!
Should you have any additional feedback on need any support, please don't hesitate to reach out to us.
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
seems easy to work with
Hello there,
Thank you for your positive feedback! We're happy to hear that you're having a great experience with Gelato and our Shopify integration. We're here to provide excellent customer support whenever you need it. If you have any more comments or questions in the future, feel free to reach out.
Your recommendation means a lot to us.
Best regards,
Michal
Gelato Support Team
I’m new to the Gelato app, and their service. However they have a seamless integration system, their product quality is bang on with the quality I sell in our Brick and Mortar stores and their customer service is amazing!
Hi, thanks for your review! Glad to hear that you're pleased with our integration and quality. Our support team is always here to help 24/7! Kind regards, Adeline
Sehr einfache Integration, intuitive Bedienung. Klare, verständliche Benachrichtigungen während Bestellprozessen. Gute Qualität von Papier und Bilderrahmen. Ich bin sehr zufrieden!
Hallo, danke für Ihre Bewertung. Es freut uns zu hören, dass Gelato für Sie wie erwartet funktioniert, und wir freuen uns darauf, auch in Zukunft mit Ihnen zusammenzuarbeiten. Falls Sie etwas von uns brauchen, sind wir 24/7 erreichbar. Mit freundlichen Grüßen, Bartosz
Absolutely amazing service! They print and ship out orders incredibly fast on a high-quality selection of products worldwide. Also, their team really cares about your success and will schedule a team meeting with you to plan out business goals and help you strategize your growth. Highly recommend!
Hi, thanks for your review. Great to hear that you enjoy our selection and speed! Our support and success team are here for your 24/7 as you continue to grow and scale your business. Kind regards, Adeline
Gelato has a very helpful staff, fast shipping, great quality. In two words: reliable printing partner!
Hi,
Thank you so much for the great feedback!
Looking forward to supporting your business growth in the future.
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato
Someone responded to my question in a timely manner and my problem was resolve. It was a pretty easy and seamless process.
Hi, thanks for your review! We're always happy to assist in any way possible and are here for you 24/7. You can count on us. Kind regards, Adeline