Reviews (1,089)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and easy integration with Shopify, noting the high-quality, vibrant prints and durable materials. The responsive customer service and global network contribute to faster shipping and enhanced customer satisfaction. Merchants also value the extensive customization options, competitive pricing, and a wide variety of products that allow for unique offerings. Additional features like product templates and customer editing tools, along with environmental efforts to reduce shipping distances and carbon footprint, are also highlighted positively.
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Fantastic App and service, i have been looking for a very long time for a POD service that offers fast shipping at a good price, high quality prints and proper integration with all my platforms. I love that I can integrate/sync products with my existing products on Etsy and in Shopify. I have used many of POD services that don't offer this crucial feature.
The shipping is unbelievably fast! some of my customers receive their order within two days!
I still use Printify for my cushions and phone case orders but I'm hoping Gelato add more products soon so I can switch entirely to Gelato.
Hi,
Thank you very much for taking the time to share this fantastic feedback!
This is what drives us to improve our solution and global network of print and logistics partners. We are extremely humbled by your appreciation - it means a lot to us.
Please do not hesitate to reach out to us if there is anything more we can do to support you and your business moving forward.
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato
Easy to use!! I had been trying to launch my store and I wish I would've find you earlier!! Thank you for making it use. I also want to give you kudos for the excellent customer service that answered my questions at 11:30 pm!! I am in awe that you guys have this available 24/7
Hi,
Thank you for your review.
We're thrilled to hear that our platform was easy for you to use and that it helped you launch your store successfully. We're glad you found us and we could assist you in your journey. We take pride in providing excellent customer service, and we're delighted that our team was able to answer your questions.. If you have any further questions or need ongoing support, please don't hesitate to reach out. We're here to help you succeed!
Best regards,
Michal
Gelato Support Team
For me the best print on demand service thats available. Very good products, fast shipping worldwide, decent pricing and very kind, quick responding customer service. Well deserved 5 stars!
Hi,
Thank you so much for your review! It's been fantastic working with you and see your business grow. Looking forward to supporting you further in your future expansion.
Should you have any additional feedback please do not hesitate to reach out to us.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
Working with Gelato has been great so far and I can't recommend them enough. I have been with them for over 5 months now. Product delivery is very fast compared to other POD providers I tried in the past and pricing is very reasonable as well. If there is any issue, the customer service team is always there to help via chat with usually just one minute waiting time. Gelato has gone above and beyond to help us grow and expand our store which included free video calls with their talented team. This personal approach is something that really makes them stand out. Once again, can't be happier. Thank you, Gelato!
Thanks for your review! We are very happy to hear that our local production is getting your prints to your customers quickly. Our support team loves helping customers out and you can count on us to be there as you continue to grow! Best, Achille
Fine-tuned app with great customer support. Recommended. If I can suggest something, that would be a bit more diversity in papers and frames.
Thanks for your review. We're glad you recommend our app and support! Do let us know what types of paper and frames you would like to see, we would be happy to pass on your comments. Our team is standing by 24/7 should you ever need to get in touch. Kind regards, Adeline
This website has helped me establish a professional looking site with simple and easy to learn design features and I've had a fun time learning too!
Hello,
We're thrilled to hear that Gelato has played a role in establishing your professional-looking site! It's fantastic that you find the design features simple and easy to learn. If you ever have more fun learning or need assistance, feel free to reach out.
Wishing you continued success with your photography store,
Bartosz
Gelato Support Team
Very easy to use and an awesome way to start your business!! I love it!!
Hello,
Thank you for sharing your positive experience! We're thrilled to hear that you find Gelato very easy to use and a great way to start your business. If you have any further feedback or if there's anything specific you love about Gelato, feel free to let us know.
We're here to support you on your business journey,
Bartosz
Gelato Support Team
Really fast shipping compared with other POD businesses. Efficient customer service also. The major thing that is lacking is product variety. Would love if they could add a larger variety of products to compete with the other major POD companies. For example: beanies, trucker caps, ladies crop t-shirts, stickers etc.
Hi, thanks for your review!
We're glad to hear you're satisfied with the shipping times.
Thank you for you feedback and suggestions. We're constantly working on extending our product catalog.
We've recently launched phone cases and we have more exciting launches planned soon.
In case you need anything from us, we're available 24/7.
Kind regards, Bartosz
Easy to use, so many options and great for startups.
Hello there,
Thank you for your wonderful feedback!
We're thrilled to hear that you found our Shopify integration easy to use. We understand the importance of having a wide range of options, especially for startups, and we're glad to offer that flexibility. If you have any questions or need assistance with anything else, please don't hesitate to reach out. We're here to support you every step of the way on your entrepreneurial journey.
Best regards,
Michal
Gelato Support Team
I have no complaints, I'm extremely happy with the service.
So many designs to choose from, very easy to use and upload new products.
Thank you for your review! We're so glad to hear that you're happy with the service, designs and platform. We've got even more great new designs, features, and products coming up in the upcoming weeks and months. Reach out to us anytime if you need support!
Best wishes, Alyssa