Reviews (1,034)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its superior print quality and materials, leading to increased customer satisfaction. They appreciate its easy integration with Shopify, user-friendly interface, and responsive customer support. The app's global network of print partners ensures fast shipping, making it ideal for international market reach. It is considered cost-effective, offering competitive pricing and good profit margins, suitable for small business owners. The design and customization tools facilitate easy product personalization, and the commitment to sustainability aligns with the values of some merchants. The variety of design options and efficient fulfillment process further enhance merchant satisfaction.

October 15, 2023

Gelato simplifies operations for SMEs saving time and money. Quality product production in multiple countries makes such economic sense and reduces our carbon footprint. Gelato support is fast and friendly, and staff have a gift for explaining what could be complex procedures in a readily understandable way. It all adds up to peace of mind for the customer and the shop owner.

Irish Soul Creations
Ireland
About 2 months using the app
Gelato replied October 17, 2023

Hello,

Thank you for sharing your experience with Gelato! We're thrilled to hear that our platform has been able to simplify operations for your SME. It's fantastic to know that you appreciate our commitment to quality, global production, and environmental responsibility. If you ever need further assistance, don't hesitate to reach out.

We're here to help,
Bartosz
Gelato Support Team

February 15, 2023

The best in the industry. Shipping and fulfillment is super fast. No customer complaints so far and I hope Gelato will continue to add more product lines

WWW.GAMEFOWLSUPPLIES.US
Philippines
About 2 months using the app
Gelato replied February 16, 2023

Hello, thank you for your positive review!

We're glad to hear that you're satisfied with our shipping and fulfillment speed and that you haven't received any customer complaints. We're constantly working to expand our product line and offer more options to our customers, so stay tuned for updates! If you have any suggestions for specific products you'd like to see, feel free to let us know.

Thanks for choosing Gelato,
Bartosz
Gelato Support Team

June 14, 2023

I have to admit that I was a bit reluctant, but it is simple and works wonders.

I miss more products and variations, but for some basic stuff, it is perfect!

MindTheHack
Spain
About 2 months using the app
Gelato replied June 14, 2023

Hello,

We appreciate your honesty, and we're glad to hear that our platform has exceeded your expectations. We understand your desire for more product options and variations, and we're constantly working to expand our offerings to meet the needs of our users. Your feedback is valuable to us as we continue to improve and enhance our services. If you have any specific suggestions or requests, please feel free to share them with us.

Thank you for your support and for choosing Gelato for your printing needs,
Bartosz
Gelato Support Team

August 17, 2021

Fast Delivery, Fast Customer Support, Great Products and excellent support. Definitely a recommendation for POD Shops.

Tapian
Germany
About 2 months using the app
Gelato replied August 19, 2021

Thank you very much for your review! Our team has been happy to support you in your growth so far and we look forward to being there for you 24/7 as you continue to scale your personalized products. Best wishes, Alyssa

July 9, 2022

The best print on demand app I've used to date. Easy to use, great product choices and terrific 24/7 customer support. Exactly what we needed!

Gage Beasley
Australia
About 2 months using the app
Gelato replied July 11, 2022

Hi Gage, thanks so much for the review. We're very glad to hear your thoughts on the ease of use, the products and our customer support team - we'll be sure to pass on your feedback! Kind regards, Kyle.

October 29, 2023

Great products, fast shipping and easy to navigatør in the app and website.
I am a newbie in the print on demand business, and Gelato makes it easy!

Happynurse
Norway
About 1 month using the app
Gelato replied October 30, 2023

Hello,

Thank you for taking the time to share your experience with Gelato! We're delighted to hear that you find our products great, the shipping fast, and our platform easy to navigate. It's fantastic to have you on board, and we're here to support you on your print-on-demand journey. If you ever have any questions or need assistance, feel free to reach out.

Happy printing,
Bartosz
Gelato Support Team

August 31, 2020

They offer a great service for a good price, couldn't be happier with Gelato. The customer service is also very good.

Best Friend Poster
United Kingdom
About 1 month using the app
Gelato replied August 31, 2020

Hi,

Thank you for your feedback!

We are very glad that you have decided to use Gelato and that you are enjoying our service. I will pass your feedback to our Customer Service team.

Please do not hesitate to reach out if there is anything else we can do to support you.

Thanks!
Achille

Achille Mileto
Head of Customer Advocacy
Gelato API

March 31, 2022

New to Print On Demand...and have been very happy with products ordered and delivery has been quick. Enbaled me to add to product range easy.

Nia Ballerina
United Kingdom
About 1 month using the app
Gelato replied April 1, 2022

Hi and thanks for your review. We're happy to be partnering with you as you start offering print on demand products! Feel free to reach us whenever you need support. We're here 24/7. Kind regards, Adeline

July 27, 2023

Sehr durchdacht und läuft gut ohne viel denken zu müssen.

Danke sehr.

Vielen Dank! Sehr viel Danke!

vintageviews.de
Germany
About 1 month using the app
Gelato replied July 29, 2023

Hi,

Vielen Dank für das fantastische Feedback! Wir freuen uns zu hören, dass wir durch unsere Integration mit Shopify dazu beitragen können, die Führung Ihres Unternehmens zu vereinfachen.

Unser Ziel ist es, den Prozess so reibungslos wie möglich zu gestalten, und wir freuen uns, dass Sie unsere Automatisierungsfunktionen als vorteilhaft empfunden haben. Wenn Sie weitere Fragen haben oder Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren.

Mit freundlichen Grüße,
Kyle

February 24, 2021

I love this app. and customer service is the best! Very responsive and helpful!The products are quality.

Customakers
China
About 1 month using the app
Gelato replied February 26, 2021

Hi,

Thank you for your kind words! We’re humbled to be able to support your business with our global network of print and logistics partners.

I will be sure to pass your feedback to our customer service team - they will be thrilled to hear it.

Should you have any additional feedback, please feel free to reach out to us again. Thank you for choosing Gelato to support your business!

Best,
Achille

Achille Mileto
Head of Customer Advocacy
Gelato