Reviews (1,089)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and easy integration with Shopify, noting the high-quality, vibrant prints and durable materials. The responsive customer service and global network contribute to faster shipping and enhanced customer satisfaction. Merchants also value the extensive customization options, competitive pricing, and a wide variety of products that allow for unique offerings. Additional features like product templates and customer editing tools, along with environmental efforts to reduce shipping distances and carbon footprint, are also highlighted positively.
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Once I worked out how to use the app it becomes very easy. Gelato takes care of all the printing and shipping a fantastic service and the integration with my Shopify store make life much simpler.
Hi, thanks for reviewing! We're glad our integration helps you optimize your business and that you're happy with our service. Do feel free to reach out if you ever need support with anything. Kind regards, Adeline
I use this app to help create most of my products. It is easy to use and the support has been amazing so far.
Hi, it's amazing to hear you are enjoying our integration! We're happy to support you anytime you may need us. Thanks for your review! Kind regards, Adeline
Seamless integration is the key to happiness
Hello,
Absolutely! A seamless integration with Shopify can significantly streamline operations and make managing your store much more efficient. It's great to hear that you're finding this aspect of Gelato beneficial. If you have any other feedback or questions, feel free to share!
Best,
Bartosz
Gelato Support Team
Straight forward app! Does the job perfectly, easy to configure! Even for a non tech savy person! took us less than an hour to connect the catalogue and update our product. It seems to have issue with automatic shipping cost, when order 2 of one item the shipping cost stay the one of one item though.
Hi, thanks for your review.
We're glad to hear you were able to set up your store quickly.
I have just reached out to you over e-mail, so we can address the issue described above.
I'll be looking forward to hearing from you, and resolving this issue, so your store is all set up, and ready to process small, but also large orders.
Thank you,
Bartosz
Escalations Specialist
So far so good! I've only used it for calendars but they were all shipped out fast and customers are pleased! Hurrah! Thanks so much guys.
Hello Emily,
Thank you for your review.
We're happy to hear that your first orders went well, calendars are a great choice in the end of the year, and we're looking forward to see you selling even more of them, as the New Year is coming soon!
By the way, have you looked into Gelato+ subscription?
This one allows you to save 30% of shipping costs, so you can offer even more competitive prices to your customers:
https://www.gelato.com/en-US/plus
If you need anything, let us know - we're available for you 24/7.
Thanks,
Bartosz
An update: Ultimately disappointed with their service. Unhelpful and clueless customer service. Uneven print quality. Very limited product range in the apparel category. Confusing and slow design editor that they keep changing all the time and not always for the better. Their price point is still good but that's all.
Thank you for your review! We are happy to have you on our platform. We appreciate the feedback on connecting Shopify products to Gelato - our team is working continuously to add new integrations and expand the integrations we have live, so we will provide this input to them.
We also have quite a few exciting product launches coming up in the next few weeks - stay tuned for those - and please feel free to let us know what products you'd like to see in the catalog. We are investing in the expansion of our product catalog and appreciate customer input on that.
We are here for you 24/7 as you continue to grow! Reach out anytime.
Best wishes,
Alyssa Rivera
Customer Success Director
Excellent in so many ways yet easy to use!
I'd recommend Gelato for print on demand.
It ticks so many boxes!
Hi there,
Thank you for your positive feedback! We're glad to hear that our Shopify integration is easy to use, and allows for a great POD experience with us. If you have any questions, please don't hesitate to reach out to our support team for assistance - we're available 24/7.
Kind regards,
Kyle
I had a problem with one of the products (product damaged) in my order and they took action quickly to credit or refund that order. The Gelato team informed me of the next steps to follow when I encounter a futur issue which is really clear. My problem is the refund was made only on a Gelato wallet which only allows you to use it in a futur order in their store.
Regards
Olivier
Hello,
It's great to hear that Gelato is working well for your art print business! The team at Gelato is constantly working to improve the platform and user experience, so it's good to know that you have noticed these updates. If you have any feedback or suggestions on how they can continue to improve the platform for you and other users, feel free to reach out to our support team.
Thank you for sharing your positive experience,
Bartosz
Gelato Support Team
I highly recommend Gelato as a print on demand seller, I have used several print on demand suppliers whilst trying to start my business however the best has been Gelato by far. They offer some of the most competitive product pricing as well as product shipping prices in addition to having such a large number of fulfilment centres meaning my customers receive their orders as quickly as possible. They also have one of the best user interfaces making the creation and linking of products to stores like Shopify particularly easy and efficient. Not to mention they have a very large range of products.
I would highly recommend this company to anyone looking for a print on demand supplier and I often do.
Hello,
Thank you so much for your kind words and for recommending Gelato! We're thrilled to hear that you've had such a positive experience with us. It's great to know that you appreciate our competitive pricing, fast shipping, and user-friendly interface. We're always here to support your business, so if you ever need further assistance, don't hesitate to reach out.
Thanks for being part of the Gelato community,
Bartosz
Gelato Support Team
Easy to handle app to sell their goods in your shop and to automate your orders. Great support, good quality, and the mindset to improve their and your business with innovation and communication. Until now no problems about rejected orders or late shipping.
Thank you for your kind words! The team and I are excited to continue to work and develop together with you. Continue to send your feedback and ideas as it will make us provide an even better service.
All the best,
Styrbjörn
Product Manager