Reviews (4,913)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing store functionality and aesthetics, noting its user-friendly drag-and-drop interface and conversion-optimized templates. Features like post-purchase funnels, built-in widgets, and A/B testing are highlighted. Exceptional customer support, including responsiveness and custom coding help, along with additional resources like video tutorials, are also highly praised, making it a valuable tool for optimizing online store performance.

February 22, 2023

Really enjoying this app. I was put off initial by the paid version, but the creativity of this app has meant I am going to upgrade and use more pages now. Customer service is brilliant. I had some problems with the integration of another app, and Mona at customer services went above and beyond to help resolve them as best they could at their end. Coming up with a solution and spotting any potential problems. Fantastic!

Apothecary & me
United Kingdom
Over 1 year using the app
GEMCOMMERCE CO., LTD replied February 22, 2023

Wow! We're so happy to hear that you and your team find GemPages helpful to your projects. They're amazing!

I'll surely pass your kind words onto our support agent (Mona). Please don't hesitate to contact us via live chat or email support@gempages.help if there is anything more we can do to assist.

February 12, 2023

gem pages is great! it allows flexible drag and drop editing with no coding needed! and the customer support is amazing! 10/10

Fmgsound
United States
Over 1 year using the app
GEMCOMMERCE CO., LTD replied February 13, 2023

Thanks so much for supporting us with a 5-star review. It's wonderful to hear that you are satisfied with what GemPages provides. We will continue to strive to make your experience even better moving forward.

March 18, 2024

GemPages es excelente, no soy ningún experto en diseño, pero la interfaz está hecha para cualquier usuario, claro que hay que practicar y aprender, pero todo es muy intuitivo, y lo mejor cualquier duda que tengas está el apoyo de los asesores quienes te brindan asesoramiento total, en especial Jane. Recomiendo esta app

Victorian Shop
Colombia
About 1 year using the app
June 8, 2018

Gem Pages is an awesome way to customize the look and interface of your store. It is so easy to use, and you don't have to have any coding or design experience to make each page look great.

We love the instant message feature for support. Anytime we've had an issue, Chris and his team have been on it right away.

Would highly recommend Gem Pages!

Gift Spawt
United States
Over 1 year using the app
January 10, 2023

Gem pages is such and incredible application. It gives you complete flexibility in your creative process and is equipped with everything you will need to make a top notch unique website.

Their customer service is fast and incredibly helpful. Sarah was so much help in resolving my issues. This is my first time building a website and she explained what I was doing wrong in such detail with images and video examples. GIVE HER A RAISE!

Cyclic Journeys
Canada
Over 1 year using the app
GEMCOMMERCE CO., LTD replied January 11, 2023

Thank you so much for leaving us a review!

It really means a lot to us to hear that GemPages has been easy to use and a lifesaver. Your honest feedback about the positive experience motivates us to continue improving the app for you.

I'll be sure to share these kind words with (Sarah) and the entire team. Please let us know if there's anything else we can help you with.

February 1, 2021

Absolutely amazing Customer Service. No matter who you speak to, Steve, Liam, Cindy, April and all the others, they are always lightening fast to help with any request you might have. Had several customizations done to my 30+ shops and there was not one instance where they couldn't help or found a workaround. The app itself makes it easy to build the shop you want even as a non developer. This app solved what should be a shopify native feature - in a perfect way.

ViralProtect (DE)
Germany
Over 1 year using the app
GEMCOMMERCE CO., LTD replied February 2, 2021

Our team thrilled to receive such great rating. Happy to hear that you enjoy the app. We are thrilled that you loved your experience. Our support agents will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and looking forward to have more grateful experiences in the future!

If there is anything more we can do to assist, please do let us know via live chat or email support@gempages.help. Thank you very much!

April 21, 2024

Awesome customer support

Koristan Kutak
Serbia
7 months using the app
February 4, 2021

Very useful app to make your shop look different and adapt to different devices and try different landing pages. Their help support is also very good

Hawkfocal
France
Over 1 year using the app
December 4, 2019

Migrating to Gempages from Shogun was the best decision ever! Shogun was a lot more expensive, the UI was not as easy and fluid to use, and customer support took at least 24 hours to respond. Not only is Gempages more affordable and easier to use, their customer service is exceptional. We always get our questions answered within minutes with their chat option. HUGE plus!

Forever Luxe Lashes
United States
Over 1 year using the app
February 24, 2020

This App is hands down the best page builder in the entire Shopify App Store!

and the support is Amazing!

Also special thanks to Cindy over at the GemPages Support team..
Her knowledge, expertise and dedication to helping customers is second to none!

Edge Control
United States
Over 1 year using the app