Reviews (4,914)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing store functionality and aesthetics, noting its user-friendly drag-and-drop interface and conversion-optimized templates. Features like post-purchase funnels, built-in widgets, and A/B testing are highlighted. Exceptional customer support, including responsiveness and custom coding help, along with additional resources like video tutorials, are also highly praised, making it a valuable tool for optimizing online store performance.

Edited May 17, 2022

If I could award Sarah with 10 Stars I would. If patience and empathy were more than gold Sarah would be the most patient and empathetic human on the planet. I had an issues with Products and templates and he spent the time I needed to help me through it step-by-step until I finally understood what was required to make it all work. Outstanding. Exceptional. And so appreciated during a stressful day. Thank you Sarah and Thank you GemPages. Best Shopify Page Builder by far.
Edward

Scintera Pty Ltd
Australia
About 1 year using the app
January 14, 2021

Good app and relatively easy to use however excellent service when you need help. They are patient and go through anything you ask

Cafe Shroom
United Kingdom
About 1 year using the app
February 9, 2018

GemPages has definitely changed the game. This app is extremely versatile, I have a combination of both custom coded pages and GemPages on my website. Very easy to use and work through with their templates and blocks. I recommend this app if you have the money to start off with a custom coded store. It works with a vast majority template themes and matches all your themes fonts to keep the look you need.

Misscire
United States
About 1 year using the app
November 15, 2018

Excellent, easy to use, I found it far easier to use than the other page builders, much more simple! Support is fantastic!

Aado Smart Home
United Kingdom
About 1 year using the app
April 7, 2023

Discovered today that GemPages do not support Shopify's native translation system, as the pages are hardcoded into the theme's templates. Amazing. And offering a 15% discount on Weglot does not compensate for this. We just got rid of Weglot precisely because it's very expensive, and GemPages locks us in.

YAY Paris
France
About 1 year using the app
GEMCOMMERCE CO., LTD replied April 7, 2023

Dear Julie,

We really appreciate you taking the time to provide us with your valuable feedback, and we understand your frustration when our product does not satisfy your expectations. We take all user input seriously and are working hard to make continual improvements.

In light of this, we will be developing plans to integrate as many third-party applications with GemPages as possible. In the meantime, please expect a reply from our support team for further help.

Thomas | GemPages Customer Success Team

September 17, 2020

April is the fastest support representative I've ever seen. Thank you so much and keep up the good work!

Guardline Security
United States
About 1 year using the app
February 21, 2022

Very easy to use. Have been using for years and almost never had issues. The one time I did support fixed my issue very quickly.

Dukes Of Nukes
United States
About 1 year using the app
April 12, 2023

Great experience! Very responsive and super easy to work with. They were able to help me figure out multiple questions/problems I encountered. Great customer service and support. The program can be a little tricky at first so they were a great help.

Pet Cuddles
Australia
About 1 year using the app
GEMCOMMERCE CO., LTD replied April 13, 2023

Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages!

July 14, 2022

very good support, when i ask something the support message me in 5-10 Minutes, very quickly, gempages is the best tool for shopify build websites and funnels

Tropiana
Hong Kong SAR
About 1 year using the app
GEMCOMMERCE CO., LTD replied July 18, 2022

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We're always happy to give you a hand whenever you need it.

Best wishes!

July 2, 2022

Love this app. customer service is superb! I don't need to wait a long time for assistance just send them a chat and wait for a few minutes help will be there.

baigfurnishing
United Kingdom
About 1 year using the app
GEMCOMMERCE CO., LTD replied July 3, 2022

Hi,

Glad to know that your time and effort spent with us was worthwhile. Nothing could make us happier. Contact us via live chat or email to support@gempages.help if you have any other concerns. Our professional customer services is always here to help.