Reviews (4,913)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing store functionality and aesthetics, noting its user-friendly drag-and-drop interface and conversion-optimized templates. Features like post-purchase funnels, built-in widgets, and A/B testing are highlighted. Exceptional customer support, including responsiveness and custom coding help, along with additional resources like video tutorials, are also highly praised, making it a valuable tool for optimizing online store performance.

April 14, 2021

Really impressed with this app - it has great functionality. Also it has a top notch support team who have responded to my many questions with positivity and a can-do attitude.

Mighty Fine
United Kingdom
8 months using the app
July 31, 2018

I'm currently in the build out phase of my store, which I used the Shopify theme to design all of my pages, but something was missing, my site appeared boring and uneventful to me. It was not the way I wanted to present my launch, nor represent my brand. I had seen this app and didn't initially want to pay for the service. So here it is right before a soft launch, with tons of other task to complete, I decided to install the app and check it out for the 7 day trial. I downloaded an app prior to this one for the same intended purpose, but because of the difficulty it presented with my time frame, I felt that it wasn't for me, and uninstalled it.

I'm in the process of recreating my Home Page, and my store came alive. It looks professionally done! One of the elements that stuck out to me, and there are many, but the fact that instead of everything being confined to the center of the page with space on both sides was not desirable. My site now spans across the whole page! The generic look is gone!!

I must speak of the customer service. I installed this app about 12 am, immediately there was a rep on the chat to assist with any issues that I had during the initial installation as well as to answer any questions with regards to use of the designing modules. I sent a chat later in the morning and they may have been gone, but in a timely fashion, I received an email addressing all of my concerns that I left in the chat. So this evening when I logged in, guess who was there, one of their awesome team members, sending me a request to enter the admin of my site to walk me through some of the questions I asked.

I'm not a smoke blower! They really have an awesome product as well as an awesome team! Response time was on point. If your building out a store, I'm sure you know how important response time is especially when revising your entire store:)! I will update my post after launch and update my review as to how everything performs, etc... I read reviews to make a partially informed decision when selecting a product, I hope this one helps you! Much success!

Southern Girl Notary Llc Self Service
United States
8 months using the app
February 28, 2023

Great app and even greater support. Everytime I need something I go directly to chat and one of the wonderful people there help me in no time. We'll definitely keep using it for a long time. Thank you!

BIG STORE (SC Dynamic Tools SRL)
Romania
8 months using the app
GEMCOMMERCE CO., LTD replied March 1, 2023

Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

January 7, 2021

Incredible app, everything works perfectly, but the most amazing thing is customer service, this app is a must have!!

MyTubbo
Spain
8 months using the app
GEMCOMMERCE CO., LTD replied January 7, 2021

Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages!

Cindy | GemPages Support Team

April 20, 2021

This app is the one I use the most for my e-Commerce store. Creating landing page or product templates, collection template is really easy - no need to learn code. And now with A/B testing it's even more fun. I needed support once, they responded within 24 hours and fixed my problem quickly. Iove it.

Je Magazine
Canada
8 months using the app
GEMCOMMERCE CO., LTD replied April 21, 2021

Thank you for leaving us this such wonderful review, my friend! We are thrilled that you enjoyed your experience with GemPages editor and our support service!

We're always there to assist whenever you need!
Happy Selling!

November 19, 2019

Fairly easy to use, easy to make wide variety of web pages. A few glitches but customer service is always very responsive which is appreciated. Hope it continues to improve and grow. Will continue using it when for a quick and clean webpage.

ketolibriyum
Canada
8 months using the app
October 26, 2022

Always able to get a prompt response from their customer service. It's really great to have someone help set me up with pages and products every time I need it.

Heal Thy Self Collection
Australia
8 months using the app
GEMCOMMERCE CO., LTD replied October 28, 2022

Thanks for sharing such kind words. We promise to always support you until you are satisfied. If you have any concerns, please remember we're always here.

Contact us via live chat or email at support@gempages.help and enjoy more of our professional support services.

December 17, 2023

I love GemPages for its awesome support. Whenever i have a problem i get fast and transparent solutions.

GemSounds
Germany
7 months using the app
January 28, 2024

GemPages customer assistance is next level, worth five stars alone. Two people helped me, Tony and Cindy, both of which responded very quickly to my issues from 5pm all the way to 2am. They resolved my issue completely, almost as fast as their response time. Get those two a raise.

My Store
United States
7 months using the app
November 30, 2021

Great support, always finding a solution !!
I recommend this app a lot you can do everything with it !

Nêge Paris
France
8 months using the app