Reviews (4,663)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing Shopify stores, noting its ability to consolidate multiple functionalities into one platform. It features customizable templates, conversion-optimized widgets, and a user-friendly drag-and-drop interface that requires no coding. Key features like countdown timers and custom code additions are particularly valued. Merchants also commend the app for its smooth performance across devices and exceptional customer support, which includes responsiveness and technical assistance, contributing to minimized downtime and increased productivity.

December 29, 2020

GemPages is great to stand out from other competitors. I use it on every store I got and it makes it kinda easy to add trust elements and other conversion rate improving elements. Would love If there comes a Woocommerce integration in the future, too! Also a very fast responding service, helped me out a few times already!

LAMP TALK
Germany
About 2 months using the app
GEMCOMMERCE CO., LTD replied December 30, 2020

Hi my friend, I would like to express my sincere gratitude for your suggestion! Also, providing an enthusiastic service to our clients is very important to us.

Please don't hesitate to let us know if there is anything more we can do to help. We're always happy to assist!

Cindy | GemPages Customer Services

November 7, 2019

Gempages have the best support I have never seen!
Very good service, I recommend ;)

Balmenti®
France
About 2 months using the app
October 13, 2020

Great customer service. They resolved my issue quickly. Friendly staff and many options for editing your page.

veganwhirl
Australia
About 2 months using the app
October 17, 2020

Makes it much easier to customize home, product, or any page for that matter. No easy way to do this natively. This app is very much needed for anything custom. And support is super helpful with any customizations too.

grillrescue
United States
About 2 months using the app
Edited February 5, 2019

This was a horrible experience, but after realizing most of the horror was my lack of knowledge on blogging. I should have backed up my content and I did not. I also didn't prepare for there to be an issue where i needed to and you always expect your site code to have a way to find lost files. This weird instance, was THANKFULLY resolved. I glanced at my blog section, and wow, it was all returned to me, Thank you for helping me and retreiving one of my first blog posts ever and almost a baby to me.
The other customer support members were very kind and figured out the issue without delay; I truly don't know what happened initially. I will leave my old review up as it an help others see that even when very rare things happen, Gem pages found a way, and that is all that really matters! BTW: My other pages are beautiful and from my last review, still functioning just fine.

They lost content from my pages. Didn't bother to help me understand what happened; they didn't even know what happened in their own system. Customer service will leave you on "seen" and not bother to reply or care. I spent SOLID HOURS to write each blog and need them for my business, Not only did it completely wipe out my blog; but they don't have the slightest clue why. I even checked previous themes and tried to recover it from code. Without even pressing the save button, it is wiped out of my entire history? This is not even slightly ok. Be very very careful when utilizing this app and backup everything you do even a font change! Before this, I couldn't even work on anything but new pages because it said my page was locked from an app. It 'unlocks' and the first attempt at editing an existing page causes this. The responses from customer service WHILE it says they are active AND have 'seen' your messages is STILL HOURS!!!

Incredible Pooches
United States
About 2 months using the app
September 4, 2020

Best customer Support I have had with a Shopify app/plugin. The app allows for complex customization that is easy to use. They actually use the live chat and are relatively quick with their responses. Thanks again guys!

Simply CBG
United States
About 2 months using the app
Edited August 22, 2020

Thank You this the nice app, it's super useful and easy to use. I highly recommend it to every one

Dezired Home
United States
About 2 months using the app
May 25, 2018

This is the most ultimate app ever! One app can save you hundreds of dollars for other apps. It has everything what you need. But the best part is their support. These guys are going places for sure. Cheers to them!

Myspecial Store
United States
About 2 months using the app
June 16, 2018

You are responsive, very available, your customer service is incredibly efficient. I am delighted and conquered by your application and dynamism. I put 5 stars without any worries and with pleasure. Thank you

Animaux Pour Chien
France
About 2 months using the app
January 18, 2021

The app is amazing itself as it is ..soooo many options to choose from ...but the staff are even better ... they are willing to help you with whatever problem you might face ...i totally recommend it !!

FlashWi
Greece
About 2 months using the app