Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly, customizable design interface with drag-and-drop functionality. They appreciate its ability to create professional websites, transfer pages between shops, and its seamless integration with e-commerce platforms. The app's customer service is praised for efficient problem-solving. Merchants also value its responsive design, fast loading times, regular updates, custom code support, and third-party app integration. However, while it supports A/B testing, it doesn't track sales conversions.

January 21, 2022

The function is powerful to build beautiful pages, the support team is helpful and did things pretty well.

Hong Kong SAR
About 18 hours using the app
October 21, 2020

The worst and most insincere customer support I've ever had with any apps on Shopify. They do NOT solve your problems, they do not respond for important billing issues, and other issues. Deleted this app and moved to PageFly Builder. Much better support there. Gem Pages support neglects their paying customers. They should be ashamed. Horrible.

Alpha Shaver™
United States
19 days using the app
GemPages replied December 8, 2020

I'm very sorry to hear you had such a negative experience. To clarify, Shopify controls billing for all apps in the app store, we didn't process the app charge.

However, we have intenal process for refund and will be glad to adress a refund promptly Shopify directly.

I have the case again with Ken ( who has been handling this case) and looks like that he had sent follow-up emails with instruction however, they weren't received by somehow.

Our agent had contacted Shopify Advisor to process the refund with assistance of Shopify billing team.

Your feedback has prompted a few things for us to improve: (1) We are QA-ing our support process, looking for things like better internal following-up system (2) We are considering to open phone call support service.

Long winded response, but want you to know that you are heard.

Thank you again! Best of luck in the future!

James | Customer Success Manager

June 22, 2017

Have contacted support 3 times over the last 3 weeks with no response :( Lots of glitches! Could be a great app down the road but really disappointed with the app currently and most definitely the service! Do not recommend

Hero On Apparel
18 days using the app
August 12, 2017

The editor is really nice and usable, however it has plenty of bugs. Small Section can't be edited and custom templates are not stored correctly... I have lost quite some time eventually. Suport is great though

Seven Elephants 2
17 days using the app
June 20, 2023

No sirve.. No lo recomiendo.. fake, no lo uses .. es de lo pero. solo me hizo perder mi tiempo , no pierdan su tiempo

About 1 hour using the app
GemPages replied June 20, 2023

Hi Ema!

Thank you for sharing your feedback with us. We are extremely sorry to know that GemPages did not meet your expectations.
Just to let you know, our team always strives for 100% customer satisfaction, and we are always humble to take users’ feedback to improve our product.

With that in mind, we have reached out to you via email to hear more about your suggestions as well as identify any improvement areas that we can make to GemPages.

Thank you and looking forward to hearing from you soon!

Thomas | GemPages Customer Success Manager

Edited August 9, 2019

At first use, I was very happy with the ease of design.
But when I would publish the (hours and hours worth of) edits, the real view of my website would totally glitch and ruin everything I worked on in both desktop and mobile view.
Support team is friendly and eager to help, but ultimately were not able to fix the problem properly. I could not afford to waste any more time fiddling with it so disconnected the app.
Very upset with all my time and effort wasted!

Classique Kids
15 days using the app
April 21, 2023

I need to remove all the code for your plugin, it's too bad, he keeps slowing down my page and the worst part is that I can't find your code, it's a disaster for my site!

United States
13 days using the app
GemPages replied April 21, 2023

Hi there!

Thank you for sharing your valuable feedback with us and we are truly sorry for the recent experience you had with GemPages.

Rest assured that our support team is always ready to help you with this request so feel free to drop a message via the chat channel or you can reply to the email that our support team is going to send you shortly.

Looking forward to hearing from you soon.
Thank you!

Thomas | GemPages Customer Success Manager

November 7, 2022

We recently started using this app. It has so many features and is allowing us to make a great-looking site. The customer support is amazing, they are supper responsive and go above and beyond to help with any issues.

United States
11 days using the app
GemPages replied November 8, 2022

Thanks very much for your balanced and fair review. We're happy to hear that you find GemPages helpful. Feel free to let us know via our live chat channel. We would be happy to check and make it right for you!

September 11, 2022

I had some question regarding my plan and I had a very good support from Team! I appreciated the help!

About 8 hours using the app
GemPages replied September 12, 2022

Thank you so much for your review. We are thrilled that you are enjoying the app and that you found it easy to use! It's looking awesome!

Feel free to let us know whenever you need assistance!

April 29, 2021

Bella from Gempages is simply amazing! She exactly understands your tech expectations and solves within hours. Gempages is a flexible and great app to have! Highly recommend :)

About 8 hours using the app