Reviews (4,974)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly drag-and-drop builder and customizable templates that enhance store appearance and conversion rates. It consolidates multiple tools into one, improving site speed and management. The ability to add custom codes for free is highly valued. Support is consistently praised for responsiveness, expertise, and going beyond basic assistance with quick problem-solving and detailed tutorials.

March 29, 2018

Very nice tool to use. You can customize almost anything from the page.

Customer service is also really good. Worked until late night to fix the issue.

Highly recommended.

Luseta
United States
2 days using the app
June 3, 2024

zendrop is an amazing app. They have great customer service as well. Shoutout to Tony.

CurrentCrest
United States
About 7 hours using the app
Edited March 24, 2024

Please refund. I installed it on 3/10 and uninstalled it on 3/11. Because I didn't need it, I didn't use it. But they charged me $29. I haven't used it so please take my money.

Lufod
South Korea
2 days using the app
GEMCOMMERCE CO., LTD replied March 27, 2024

Dear Lufod,

We extend our sincere apologies for the unfortunate circumstances that prompted the decision to cancel your service.

It's important to clarify that the billing ...

October 8, 2018

This tool is exactly what I have been looking for. As a User Experience designer for my day job, I want control over details, but I don't want to get into the weeds of coding for my own website. GemPages is both powerful and easy. This team has done a wonderful job producing this tool. I look forward to working with them for years to come.

AquaPurr
United States
2 days using the app
November 28, 2020

Slowed my store down so bad we had to remove the app and have now hired a developer to find and scrape the lever over code. When I installed this app my speed was a 26, after this app was on the site it slowed it down to a 16. The app offers a nice page but bad coding slows your site way down.

Brothers with Glass
United States
2 days using the app
GEMCOMMERCE CO., LTD replied November 30, 2020

Hi Jake,

I'm sorry to hear the frustration!

The slow speed isn't from GemPages only. We should test them out to identify which factors affecting the speed. Normally you ...

October 9, 2022

Zero stars if I could. I installed this and found it didn't provide me the functionality I was looking for so I uninstalled it. Some of the code is still on my site though, so I messaged them about it and got instructions on how to delete it, but they weren't helpful. I haven't been able to get a response out of them since. Now I'm stuck with their code on my site and can't do other things ...

SmashGrrrl
Canada
2 days using the app
GEMCOMMERCE CO., LTD replied October 9, 2022

Good day to you!

First of all, we are sorry that GemPages could not provide a page-building experience that suits your needs. We totally understand that you need to remove ...

Edited November 6, 2019

Too buggy. It kept conflicting with every other application we use. Duplicated the menu 10xs across all pages. Had to delete our menu app. Then it started putting variations all over collection pages. Waited over 12 hours for help

Black Canyon Home & Body
United States
2 days using the app
GEMCOMMERCE CO., LTD replied November 7, 2019

Firstly I apologize for the delay. However, it's a bit unfair for us since you just gave us a try for a few hours. We consider you among a very small group of users who have ...

June 26, 2022

I built a whole custom website for my brand in about a week with gempages. Really easy to use (I'm a designer, not technical!) Easy to format and space. Amazing features and tools. And best of all the customer support is super fast and they could not be nicer or more helpful - they even made custom videos for me to show me how to do stuff... highly recommend.

planet-junko
United Kingdom
2 days using the app
GEMCOMMERCE CO., LTD replied June 26, 2022

Wow! Thank you so much for this great 5-star review. Thrilled to hear that you have amazing experience with GemPages and our service!

We really appreciate you being a loyal ...

Edited May 30, 2020

It does not work properly. Built one page, crashed many times. Moreover, it's hard to refund or unsubscribe! The supporter always says they have over a thousand 5-start reviews that like Amazon are FAKE REVIES.

Tiffanini
United States
2 days using the app
January 8, 2020

Amazing customer support! Extremely easy and intuitive tool! I highly recommend this app for whoever wants to build or customize its store.

The Filmmaker's Store
United States
2 days using the app