Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly, customizable features that allow for professional website creation without coding. Its drag-and-drop functionality and intuitive design interface are highly praised. The technical support team is recognized for their prompt, expert assistance. Some merchants have requested an A/B testing feature for tracking sales conversions. The app integrates well with Shopify and other apps, providing a comprehensive solution for enhancing online stores.

December 4, 2020

I used this app to build my product pages. it was helpful, to bad though it doesn't work with the Recharge subscription app on the improved shopify platform at least according to Recharge representative. but anyway when I had a question Marc was helpful with all my concerns and prompt so I am grateful for that!

MelaBeauty
United States
8 months using the app
GemPages replied December 5, 2020

Thanks for your feedback, my friend. It’s all our pleasure to assist you along your journey with us.

In the meantime, Recharge is working fine with our page builder. If you found any issue when trying to integrate Recharge with GemPages or need any further assistance, please don't hesitate to let us know, our support team will help you with our best

Sincerely,
Janie | GemPages Team

February 4, 2018

I tried several page building apps before settling on this app. One of the main reasons for choosing this app is that I am familiar with the drag and drop concept. The app is easy to use and when I have found I needed assistance the support could not be faulted
Yes I would recommend the app to a friend.

Orchid Den
Australia
8 months using the app
December 11, 2020

J'ai utilisé cette application pour mes fiches produits. Une fois les tutoriels visionnés, l'application est simple d'utilisation et rapide pour la création.

M'KoffeeShop
France
7 months using the app
January 3, 2022

Solid page builder but the real gem is the live customer support. The live chat saves me every single day - totally recommend! Kenny in particular is amazing.

oviniberlin
Germany
7 months using the app
August 1, 2020

I used this app to build my landing page for my shopify store. I really like how it saves and publishes quickly and also like the support. They got back to me right away during the day on Saturday afternoon. I would also love it if they had support during the evening hours (EST).

Blue Light Glasses Official
United States
7 months using the app
November 14, 2019

I have to say that this app sometimes does not work well. Some settings can not be done sometimes. I'm missing some features that I'm used to from Elementor, but the functionality is enough to build a beautiful landing page. However, the gempage builder also has options that elementor does not offer. For example, I find it very cool that in an accordion I can not only make texts but also pictures. Another negative point is that not every element has the same options. For example, I lack the possibility to overlay images. I can do that with the HeroBanner. I would like every element to have similar settings. GemPage should look at elementor and take on more functions.
My review may sound very negative, but that's not it. GemPage has all the fundamental features I need. Due to the lower setting options, I also tend less to exaggerate.
And the service is excellent. If I have a problem, then I am always helped within a few hours. The staff are very nice and competent.

Veloic UG
Germany
6 months using the app
October 21, 2022

This app, along with customer support help me a lot. My site was very basic, an they have loads of options to change that. Only thing is it wasn’t as easy as drag & drop. Once I got the hang of it my trial was over. Hopefully my store makes money soon, an I can get a plan to continue changes. I would recommend.

The Princess collection
United States
6 months using the app
GemPages replied October 25, 2022

Thank you for taking the time to provide a rating. Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers. Please let us know if there's something we could do to improve your experience. Please feel free to reply to this thread or reach out to us via our support email address - support@gempages.help so that we can assist you better.

Edited October 16, 2022

awesome support and an ok page editor, user experience can get better - but it cover with an amazing support team that will help you with that experience. they told me they keep evolving and I believe them. the top editors in market are all awful if to be honest - and this one is floating above them by very little. but again - the support that it comes with, makes it one of the better ones. cant wait for their next evolution so I can give them 5 stars with my heart. 4 stars is on for the AMAZING SUPPORT. the rest is 3 stars.

Green pop shop
Israel
6 months using the app
GemPages replied October 15, 2022

Hi Amir,

First of all, I'm really sorry for the inconvenience you got while using our app and truly appreciate your effort working on the templates so far. I hope you understand that we've always tried our best to improve GemPages everyday so our users can have a stable solution for a page builder. So rest assured that we're here to support you along the way if you encounter any difficulties.

Thank you once again for bringing the issues to our attention. I can understand your experiences and look forward to providing a much better experience in the months to come.

Your feedback may decide which we will implement to GemPages page builder in next updates, so if you have any other feedback or questions, please don't hesitate to contact us via Livechat or email address support@gempages.help. I'm always behind and make sure your feedback has been listened to consistently.

We also have sent you an email to continue assisting on the current the homepage issue and would love to hear from you! I do hope we will have a chance to work together to make things right for you.

James | Customer Success Manager

November 4, 2020

Great customer service (Leo). They answered very quickly and they found solutions. This app is easy to use.

Les Parents Créatifs
France
6 months using the app
November 11, 2020

The core function is excellent and you're really only limited by your imagination. Support is also very helpful and understanding. I do think there could be more support material, particularly around how Gem Pages works with product pages, sub-pages, themes and Shopify so you're given more of an overview of how everything links together. It's perhaps taken for granted that you know all that so I lost days trying to get to grips with that - hence the loss of a star. Overall, very good and will be using again.

Dialz Wearables
United States
6 months using the app