GemPages Landing Page Builder , 3,345 reviews
Never work for me, and the suporte team is the worst. Never solves anything, threats you like a 2 years old kids. And you have to pay a lot for it.
Hi there,
Thank you so much for sharing with us your thoughts on the app and services.
Firstly, I’m so sorry to hear about the incident with the review app that you’ve been trying to integrate with GemPages.
However, with slightly extra time and effort I believe we can make it work in no time.
Regarding the disrespected feeling you’ve had when communicating with the support team, I can guarantee we’ve never and won’t mean to be disrespectful by any means.
However, we will try out best to become more sensitive and appropriate when providing information or instructions, and you’ll see significant improvement soon.
Don’t hesitate to get back to us if you need further assistance.
All the best,
James
GemPages Customer Success Manager
Absolutely horrible. Ruined a lot of the coding in my shopify store that took me days to fix. Use Pagefly instead, its significantly better and easier to get the hang of. Plus the customer support responds very quickly.
Hi there,
I’m truly sorry for the unexpected experience that you have had early today.
We always try to make our customers' experience easy and enjoyable, and we hold our stores to a very high standard. In this case, we clearly fell short.
Taking back to your issue, after carefully checking, we have encountered that there is a non-expected behavior when using different page builders at the same time. Thus, I'm willing to assist you to make everything back to normal as soon as possible. I would like to reach out to you via email and would love to hear back from you.
Once again, we apologize for any way in which we may have inconvenienced you.
James | Customer Success Manager
it sucks so much.....I used to like it but now I regret using it. Customer services used to respond very fast but now they are always offline....
the main issue with gem pages is that your live page will not look the same with the page you edited. the spacing, the size...image spending a whole day making the website look good just to find out it all looks messed up on your phone and no matter what you do, it does not change. No one is responding. So you have to turn off your ads, Frustrating. Beyond disappointing. Recommend you just stick to a paid theme. Gem pages makes your page loading speed slow too.
GUYS, this app has too many glitches. IF you don't want to waste hours of your time just to have stuff not working as the way you set it up, it is depressing.
Hi Akiral,
Thank you so much for sharing with us your thoughts on the app and services.
Firstly, I'm so sorry to hear about the incident with your online store as it has affected its normal functions.
However, I'm really happy to know that the issue has been fixed as it's involved with the incompatibility with the added code from Canva.
Regarding the time support, our management team is recruiting more team members from different locations over the world then you'll receive more timely and responsive support shortly.
If you need further assistance from us, don't hesitate to get back to us then we'll figure it out together.
All the best,
James
GemPages Customer Success Manager
If you are on EST then don't waste your time downloading this app. Most of their support team is on GMT +7 and they will take forever to solve simple issues with their app. There are a ton of bugs that need to be addressed by this developer
Hi my friend,
Thank you for your honest review. Our team is trying our best to build a new different team that supports the EST timezone and hopefully, the service will be even faster soon.
Also, I'm very sorry to hear you had such a negative experience with the issue due to the confusion of 3rd Apps ( the review and discount table app ). Our tech staff stepped in and helped to solve these confusions very quickly after that. Please help me check it again on your end and let us know how it goes, my friend
Thank you once again for bringing the issues to our attention. I can understand your experiences and look forward to providing a much better experience in the months to come. Your feedback may decide which we will implement to GemPages page builder in the next updates, so if you have any other feedback or questions, please don't hesitate to contact us via Livechat or email address support@gempages.help. I'm always behind and make sure your feedback has been listened to consistently.
James | Customer Success Manager
Slowed my store down so bad we had to remove the app and have now hired a developer to find and scrape the lever over code. When I installed this app my speed was a 26, after this app was on the site it slowed it down to a 16. The app offers a nice page but bad coding slows your site way down.
Hi Jake,
I'm sorry to hear the frustration!
The slow speed isn't from GemPages only. We should test them out to identify which factors affecting the speed. Normally you will find on the list apps' scripts, imagery, videos, theme codes, etc..
If you're willing to, please please re-install the app and let us know. Our technical staff is willing to give you a hand to check and explain why.
I've reached out to you via email and would love to hear back from you.
James | Customer Success Manager
GemPages Page Builder
This app uses works fine. But now is just chaos.
It is overwriting the code, buttons become double, etc...
Since our customers started to write on social media about all the mistakes this app is causing and it started to damage our image against our customers we decided to delete this app.
I would not advise using this app.
Their customer service became very poor, they just send you articles to read but are not there to resolve the problem. Really sad.
Hi Marcos,
Sorry to hear that you had issues with the use of our product.
I have checked this case again and it appeared that the issue was happened after you added incorrect codes to the editor.
Our technical staff has isolated the codes, and this is now fixed.
Again, we apologise for the inconvenience, and your feedback about the customer service is appreciated.
Perhaps we could have communicated this more clearly.
Thank you again!
James | Customer Success Manager
The worst and most insincere customer support I've ever had with any apps on Shopify. They do NOT solve your problems, they do not respond for important billing issues, and other issues. Deleted this app and moved to PageFly Builder. Much better support there. Gem Pages support neglects their paying customers. They should be ashamed. Horrible.
I'm very sorry to hear you had such a negative experience. To clarify, Shopify controls billing for all apps in the app store, we didn't process the app charge.
However, we have intenal process for refund and will be glad to adress a refund promptly Shopify directly.
I have the case again with Ken ( who has been handling this case) and looks like that he had sent follow-up emails with instruction however, they weren't received by somehow.
Our agent had contacted Shopify Advisor to process the refund with assistance of Shopify billing team.
Your feedback has prompted a few things for us to improve: (1) We are QA-ing our support process, looking for things like better internal following-up system (2) We are considering to open phone call support service.
Long winded response, but want you to know that you are heard.
Thank you again! Best of luck in the future!
James | Customer Success Manager
Support is absolutely terrible. Slow responses, nothing ever gets resolved. When they do work on it, they can't read instructions or simple urls and burn a day through a lack of attention to detail. Lots of headaches if you are picking up this app.
Built a few landing pages for my store and I've have a few issues, so naturally I contacted customer support. NO RESPONSE! Even though they claim a 15 minute response time, I haven't got a response in 2 DAYS for my most recent issue, which is preventing me from running my store. Very dissatisfied and will need a refund if I can't get in contact with a support member.
Left code behind after I uninstalled and support has ignored me when I contacted them to ask how to get rid of it. Tired of Shopify apps being allowed to do this.