Reviews (3,494)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly value this app for its user-friendly drag-and-drop interface that allows easy page creation without coding skills. They praise its extensive customization options, enhancing website professionalism without affecting speed or SEO. The responsive and effective customer support is frequently commended, alongside features like professional templates and mobile responsiveness. It is particularly favored by non-developers, thanks to helpful educational resources.
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Please, save yourself a headache and do not use this platform as it is incredibly buggy and unreliable. Chris the owner has been nothing but incredible unprofessional and quite moody, I have screen shots of him insulting me when he finds himself at fault and he fails to be helpful or fix the problems with my site.
I have been trying to get my site fixed with them over the past 8 months and still to this day, I am having problems.
While they are prompt to reply, Chris, has failed me over and over again. His replies were always the same — "I will fix this for you know" 3 days later, I would have ask again why it wasn't done and his reply would be to remain him of what my issue was.
This software is now impacting and hurting my business, as my pages are still broken and their "promises" of fixing my site have no more value as to this moment they continue to under deliver and lie, which is the worst part of all of this. They are very unreliable.
After a lot of thought, I have decided to write this review as their word has no value on their fixing promises. I will now have to migrate from this platform onto another that is hopefully a lot more professional than this one.
I have screen-shots of my conversations with Chris as proof as well.
Save your self the trouble and do not use this platform for big sites.
HONESTLY SHITTIEST SUPPORT I HAVE SEEN IT'S WORSE THAN A CHATBOT !!
Hello Vanlife-Store,
We’re truly sorry for the frustration you experienced and for how this support interaction came across. We understand how disappointing that can be.
Our team has already shared a solution with you, and we kindly ask that you review it when you have a moment to see if it meets your expectations. If you have any further questions or concerns, please feel free to reach out via live chat for quicker assistance, or email us anytime and we’ll be happy to help.
Best regards,
Auri
GemPages Customer Support Manager
2 years of using my site wiped clean, gem pages was not able to help me put my pages back in place.
I am not a happy customer they expect you to know the system and it's practically impossible to get support I think we dealing with multiple people at the same time it takes for ever to answer you
Dear SecretOfTea,
We deeply apologize for the unpleasant experience you have encountered. We recognize that we should have provided more prompt assistance and are working diligently to expedite our support processes.
Your feedback is invaluable, and we are committed to improving our service to better assist you and all our customers.
Should you encounter any difficulties, please do not hesitate to reach out again. Our support team will do their utmost to assist you.
Thank you for your understanding.
Best regards,
GemPages Support Team
ENORMEMENT de bugs, une correction automatique aléatoire,espaces non voulus,20euros c'est très cher!
It was incredibly user-friendly and reasonably priced at the beginning. However, some troublesome issues have arisen now. Here are the pros and cons of my personal experience for your reference:
There is a limitation on the number of products on the landing page.
There is a noticeable color discrepancy issue after uploading images. While it can be resolved by uploading them to the Shopify folder and then placing them on the GemPage page, it's relatively inconvenient.
I have been using it for many years, and switching would be difficult. I recommend that new users refrain from joining until the above-mentioned issues are resolved by the official team.
The customer service team is responsive and attentive, but the issues are related to the company's product
We are so delighted that you rate our support 5 Star. We strive to provide just that for all our customers. We're excited to be your companion as you watch your business growth.
Absolutely a waste of my time working with this clown. Lot's of promises and no follow through. Chris was more concerned about getting me to post a good review for his crappy app even before he fixed my issues. Which, by the way, he never did fix. Then I saw they completely vanished from the Shopify apps only to reappear again. I deleted it because I've had enough of it. Now looking for another Page Builder app...
I don't know how this has such good reviews but this app is completely awful. After spending an hour trying to move elements around to make it work i have given up. The UI is completely unresponsive. I used Gempages in the past and it was great, however, it is now unusable. A great pity because they added some really great features
Hi there,
First of all, I would like to send our sincere apology from the bottom of our hearts to you. We are sorry for all issues you had with our app.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our app. I will surely pass your opinions to our Development Team for further investigation. We always try our best to find effective solutions for clients' problems.
Thank you once again for bringing the issues to our attention. I can understand your experiences and look forward to providing a much better experience in the months to come.
I also have sent you an email and would love to hear from you! I do hope we will have a chance to work together to make things right for you.
James | Customer Sucess Manager
Modifico el código de mi tienda y ahora las variantes salen bloqueadas, tuve que cambiar de tema porque un no lo puedo solucionar
Hola M. Valentina – María Valentina C.,
Gracias por tus comentarios y lamentamos sinceramente los inconvenientes que experimentaste.
Nuestro equipo ya ha proporcionado la solución al problema con la visualización de las variantes después de la personalización del tema. Si tienes alguna otra duda o inquietud, no dudes en contactarnos nuevamente — ¡estamos aquí para ayudarte!
Saludos cordiales,
Auri | Gerente de Atención al Cliente
Equipo de GemPages
The app only shows first 50 pieces of content(blog posts etc) and does not give any option to view the rest of content/pages. When I asked for help it took two weeks to get in contact and Chris was less than professional. Told us to go use the other app SHOGUN if we don't like his services. HA! Thanks for the tip! I would never give this company my business. Doesn't understand written communication and rude!