Reviews (3,977)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
November 9, 2025

Excellent assistance with the support team , they respond quick and actually solve you problem !

CocoGato
Spain
3 days using the app
October 29, 2025

great customer support thanks tony and kiran

Civale Studio
Australia
7 days using the app
September 23, 2025

I'd give this app 5 stars but the daytime customer service staff are much less knowledgeable and efficient... The staff that work overnight are very helpful.

By Catalfo
Canada
About 2 years using the app
September 11, 2025

customer service responded quick within 30 minutes and helped with what I needed

furryfect
Australia
4 days using the app
August 7, 2025

I had a few glitches, but the customer support was amazing in helping me get them squared away!

MAVRIK equine
United States
About 2 months using the app
GEMCOMMERCE CO., LTD replied August 13, 2025

Hello MAVRIK equine

We’re glad our support team could help resolve the glitches you experienced and get everything squared away quickly.

If any issues come up in the future, we’ll be ready to assist right away.

Emma
GemPages Customer Support Supervisor

June 10, 2025

Really great app, great designs, easy to use, good customer services very helpful. Can be a little confusing to start but gets better.

Kingz Customs
Australia
3 months using the app
May 18, 2025

Pretty great app, my go to for pages on Shopify, best builder in my opinion. Sometimes updates mess up custom code but otherwise great.

Thicair
United States
6 months using the app
December 6, 2024

I really enjoy there customer support. They are quick and efficient and take the time to understand your problem. I recommend them.

The Sample Select
Kenya
6 months using the app
September 12, 2024

Great support team but their new version-7 is very buggy, if they could fix these bugs then it would be really great.

Cords Club
United States
About 1 year using the app
May 26, 2023

Not a big fan of page builders typically - always better to build out your pages manually in my opinion. However, Gem Pages are great for people who need to produce landing pages and blog posts and they lack the technical knowledge to code these pages.

It is easy to use and builds beautiful landing pages and blogs. So why 4 stars? I would have given it 4.5 if it was possible. The only negative I have with Gem pages is a lot of the code that does not follow best practices for SEO. While this would have been a non-starter for me, the Gem Pages service team is great for editing the changes that we see fit. They communicate well with you and have solved all my issues same day as requested. I have mostly dealt with Walter, but the rest of the team is great as well.

5-star customer service
4-star product

Clinical Research Dental
Canada
Almost 4 years using the app
GEMCOMMERCE CO., LTD replied May 28, 2023

Thank you so much for your thoughtful review! We're happy to hear that you got great support service from our support agents. I'll surely pass your interest to our DEV team for further consideration. Thank you so much again for bring it to our attention!

Best wishes!