Geolocation , 389 reviews

Overall rating
2.9
Counts per rating level
  • 26% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 12% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 43% of ratings are 1 stars
Edited December 1, 2022

big disappointment. to change the language. the bar is down bottom on the footer. correct placement is on the header not footer...

Olympich
Cambodia
5 months using the app
February 15, 2022

Works fine for us, but there is no ability to customise the text. "Ship" is an American term - in the UK we say "deliver". Why can't we change that in the app?

All Bamboo
United Kingdom
Over 3 years using the app
December 10, 2022

I love this app! It works perfectly, and the support is amazing. They are always quick to respond and friendly. The app is super easy to use, and provides a lot of options.

Mimonz Gift
United Kingdom
About 1 year using the app
February 16, 2022

Ask before adding something on the whole screen. Not even notified about this app. Randomly find out what is this

BcardsCreation
United States
5 months using the app
April 8, 2021

Sorry but the app is full of bugs. No one function works as it should. No pop up appears, position can not be fixed top or bottom. better you review it completely

Tracksuit Shop
Germany
5 months using the app
Shopify replied April 8, 2021

Hi there, can you please send us an email to cross-border-support@shopify.com wit your store details so we can investigate this for you? A pop up will not appear if you are in the default location of your store. We would love to remedy this for you.

Edited July 20, 2021

Please make it so that the currency can be converted automatically based on the customers' location instead of having a popup that "recommends" to switch the currency. Most people just close the popup without reading and that reduces the conversion rate once they realize that the prices were in USD and not their own currency. Update: Apparently redirecting users like that goes against Google’s T&C so it’s not the developer’s fault. Changed the rating to 5 stars.

Motivelt
Canada
About 1 year using the app
Shopify replied July 20, 2021

Hi there, currency is not changed automatically based on IP because it goes against Google and other search engine guidelines to change content in such a way. Instead, we recommend using automatic redirection between international domains, which will set your customers' local currency at the same time: https://help.shopify.com/en/manual/online-store/domains/managing-domains/international-domains#switch-between-international-domains

July 13, 2021

Shopify recently changing this app was a horrible decision. I sell digital products so the fact that it says 'Shipping to (country)' is not something for me, but there is no way to change the text or remove the pop-up? Horrible.

Visual FX Pro
United Kingdom
4 months using the app
Shopify replied July 20, 2021

Hi there, thank you for this feedback. Indeed, this has been designed with physical products in mind at the moment, and we apologize this hasn't suited your needs. We are certainly looking at future improvements to help with more use cases.

Edited November 16, 2022

Very poor user interface options. The popup is too aggressive: if 80% of your traffic goes to a location where the language by default is ok and the rest (20%) needs the function of geolocation, you solve the problem for the 20%, but you still have 80% of your traffic impacted by this useless popup as the first thing they see in your website. On the other hand, if you choose not the pop up, but the footer, it is a footer with, again, a very poor UI options that stays at the bottom of the website and nobody sees. This app is not even a minimum option or solution. I would have expected much more from a Shopify App, really.

MOBS
United States
4 months using the app
Shopify replied November 21, 2022

Hi there, thank you for your review. The pop up does not appear for everyone - only those who there is a recommendation for. E.g. if your site defaults to English and USD, someone who speaks English and is located in the United States will not see a pop up. If someone from Canada lands on your site, they will see a pop up to switch to Canada and CAD. This has been proven to increase conversion for international visitors.

March 17, 2020

I really wanted a nice simple geolocation app to work with shopify payments. Unfortunately this one looks terrible on my store. The font size is fixed to 16px and there's no way for you to edit the code. Looks like it was designed by amatuers. Why do you make the app so ugly and un-customisable>?

sofacovers.co
United Kingdom
Over 3 years using the app
Shopify replied April 16, 2020

Hi sofacovers.co

Thanks for your feedback. We will keep this in mind as we work on how to improve the app.

- Geolocation team

August 11, 2023

앱을 한번 깔고 쿠키에 기록이 남아서 아뭏튼 좃같은 앱이에요

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Intercore
United States
2 days using the app