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Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to offer free gifts with specific collections, seamlessly integrating with various themes, and boosting sales and conversion rates. Many commend its customization options and robustness, noting an increase in sales within days of use. The support team is frequently praised for their quick and helpful responses.

November 24, 2023

In terms of display effectiveness, it's simply clear and compelling. My order gifts are showcased in a visually striking and tidy manner, significantly enhancing the overall customer experience. This is crucial for boosting my store's image and increasing customer satisfaction.I am delighted to have chosen your gift display app. It not only makes my store more attractive but also adds a touch of professionalism and efficiency to my business. I look forward to continuing to enjoy your outstanding product and service in the future.

TCC Playing Cards
About 1 year using the app
November 30, 2023

The best app ever to generate more sales especially when promoting an offer.

About 1 year using the app
September 19, 2023

Fantastic app and has even better customer support.

I've set up my first gift and our sales exploded.

CPA was dramatically better than before so we are now completely changing our strategy to include gifts more often.

Mushroom Cups International
4 months using the app
November 15, 2023

This is a fantastic app with all the functionality we needed (which was a lot), and the people behind it are incredibly helpful and fast at responding. We're so grateful we chose to work with them this year and we will definitely continue to use it.

21 days using the app
November 26, 2023

I'm truly shocked with how mangled this app left our inventory. We were relying on it to dole out free gifts during the BFCM weekend, and made sure to test it beforehand, even receiving help from their customer support team the day before launching (whom I found to be helpful and pleasant when dealing with the small hiccups I was experiencing on the user side). When we launched our big sale / free gifts at midnight on Black Friday, the front-end looked great: app was responsive, adding the correct gifts to cart, working quickly and smoothly. I was really glad to have found it. Then at 1 AM a staff member texted me - "why have we oversold one of the gifts by 30 pcs?" I checked the settings, everything was correct. But she was right, we had 30 of a gift in stock and suddenly 60 had found themselves in orders. Another free gift had also oversold by 16 items when I caught it and took it offline. The other gifts that had way more inventory were completely off (but luckily we had enough that they didn't oversell). Midnight on Black Friday is undoubtedly our busiest hour of the entire year, and I figured the app just couldn't catch its breath and that the inventory issues would chill out once the sales came down to a more normal pace the following day. Nope. As I type, it's Sunday night, sales are very chill, maybe one every 20-30 mins. And the app is still not able to keep the gift inventory straight, even after I created an entirely new product and free gift setup to give it a chance to start from scratch. I spent most of Saturday, one of the busiest workdays of my year, emailing customers with replacement options and manually tracking inventory on the still-available gifts. I'm still keeping a manual count now and just using the app for its customer-facing properties. I'll be removing it after this weekend's sale and never looking back.

Stay Home Club
27 days using the app
Digismoothie replied November 28, 2023

Hi there,

Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered with Gift Box. Our app was intended to seamlessly sync with the store’s inventory, and we are committed to identifying the root cause of the discrepancy you experienced.

In addition, we have sent you a follow-up message. If you could spare a moment to respond to a few questions, it would greatly assist us in advancing our investigation 🙏

We appreciate you bringing this matter to our attention, and please rest assured that we will make every effort to address and resolve the issue to prevent its recurrence.

Best regards,

October 11, 2023

This app is very easy to use, and works very well. Simplicity is the key. Also, the guys on the help desk go out of their way to resolve any issues. They quickly sorted out an issue where the free gifts were shown in a region where we didn't want them to be shown. I appreciated that a lot as it could have been a major headache for our customer care team. Thanks Pavel and co.

The Raw Honey Shop
United Kingdom
6 days using the app
November 15, 2023

This app increased my conversion rate dramatically and support was very fast to add a script to back end to make it work properly.
15 days using the app
September 12, 2023

It's one of the excellent apps for my store. It solved my problem with the gifting for my customers. I can easily add the conditions, choose, what I want to give to the customers, I can see the reporting stuff, etc. And all wrapped up in a simple and intuitive application that is easy to use. Thank you guys.

7 days using the app
August 23, 2023

Best app on the market. Fast responses and works without any problems. The UI is also easy to understand for non-technical folks.

Papa Wagyu
United States
10 months using the app
November 30, 2023

Love this app! Excited to see my AOV increase dramatically. The service from the team was also amazing as they made custom changes just for me.

1 day using the app