Reviews (193)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting average order value and sales, especially during events like Black Friday, by offering free gifts as purchase incentives. It supports multiple currencies, integrates seamlessly with various themes, and features a customizable, user-friendly interface without slowing down the website. The support team is highly praised for their quick, efficient service and custom coding assistance.

March 2, 2024

Sehr enttäuscht. Leider funktioniert Sie nicht immer. Kunden wählen Ihre Prämie aber diese wird nicht in die Bestellung aufgenommen. Folge Unzufriedene Kunden, die denken Sie bekommen eine Prämie und dadurch doppelte Versandkosten!

CARLITOS handmade
Germany
Over 2 years using the app
Digismoothie replied March 4, 2024

Hi there,

Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered with Gift Box. Based on the details you provided, it seems that the problems arose due to some incompatibility with your theme.

Despite our best efforts, there are so many themes and customizations for Shopify stores that occasionally, we encounter ones with which we don't have integrations. Not to worry, our support team is available 24/7 to assist in resolving them :)

Furthermore, we have sent you a follow-up message. If you could spare a moment to respond to our message, we will be committed to identifying the root cause of the discrepancy you experienced. We appreciate you bringing this matter to our attention, and please rest assured that we will make every effort to address and resolve the issue to prevent its recurrence.

Best regards,
Digismoothie

August 30, 2024

Solicitamos o apoio do time do Gift Box e prontamente começaram a nos apoiar. Conseguiram solucionar com um grande atenção e carinho.

Agradeço a atenção e para vocês é nota mil!!!

BeOne Beauty
Brazil
About 23 hours using the app
April 25, 2024

Solid gwp app. Can sometimes lag a bit, but overall great option for easy gifts that automatically get added to cart. Their support team is also great -- super fast to respond and very hands on. They helped make a few adjustments to improve the gift box app on our site.

Dansko
United States
About 1 year using the app
January 29, 2024

A fantastic app, exactly what I was looking for. The support is super fast, friendly and helped me immediately with my questions and problems

JujuZeitlos
Germany
9 months using the app
September 6, 2024

很好用,已经用了一年多了

Joshiny
Hong Kong SAR
7 months using the app
February 6, 2024

The customer service team is always ready to help you and responds so quickly. We are so happy that we chose to use Gift Box for our gifting promotion!

Everly
Canada
4 months using the app
February 14, 2024

Le service client est impeccable !
Ils se démènent pour répondre et effectuer les modifications nécessaires que j'ai demandés.
Je recommande cette application pour sa facilité d'utilisation et le sérieux de l'assistance.

Sort de cire
France
About 1 year using the app
February 5, 2024

Amazing how this app works immediately without having to modify anything. It's simple to use and yet very powerful. You can also translate and change the text of your offers. Great light speed support.

Un Lieu de Lumière - cours à distance en ligne de soins énergétiques
France
About 15 hours using the app
Edited March 11, 2024

Great app with a highly responsive development team and customer service. Great ROS.

We Print Miniatures
United Kingdom
About 1 year using the app
March 31, 2024

Very good and easy to use app + very fast support

Jeans Barn
Netherlands
3 months using the app