Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust features including gift cards, loyalty programs, and store credit options. They appreciate its user-friendly interface, easy integration with Shopify, and customization capabilities. The app's rewards program is praised for its simplicity and effectiveness, and its ability to issue store credit instead of refunds is valued. Merchants also note an increase in sales and customer return rates. The customer service, particularly from Eddie, Pauline, and John, is frequently commended for exceptional support.

December 8, 2020

Great thorough and easy to use app with a prompt response and support by one of the support members, Keren.

Cosmoplast
United Arab Emirates
About 1 hour using the app
Rise.ai replied December 8, 2020

Thank you very much for this 5-stars review and for the important feedback 🙏

Enjoy your Gift Card and Loyalty Program, we're always here to help.

April 29, 2020

Easy to install. Great user interface all at a fair price. Interested to see how my experience develops.

Kroma Salon
Canada
42 minutes using the app
Rise.ai replied May 1, 2020

Thank you for your 5-stars review. Our support team is always here to help ✨

Good luck with your Store Credit and Rewards Program.

November 17, 2021

Great app, I love its features! I can modify the design of the gift cards without having to code. It has many options to choose from.

Davines Cyprus
Cyprus
36 minutes using the app
Rise.ai replied November 21, 2021

Thank you for the review! We designed our app so that you can customize the gifting experience (and loyalty) without any coding/dev work - we are glad this works well for you :) Please let us know if we can help with any questions.

January 23, 2020

Great experience, made everything super simple. Revenues increased immediately and exceeded the plan price from day 1.

Tree of Color
Israel
9 minutes using the app
March 27, 2020

Hey. I am testing apps tonight. This one exactly fits my needs and allows by business to grow... works a treat. Thanks

studio61sydney
Australia
5 minutes using the app
Rise.ai replied March 29, 2020

Thank you so much for this great review. We're so happy you love it 🙏

Enjoy your Gift Card and Rewards Program - you're awesome 😊

August 17, 2018

7 day free trial than $12.99 monthly for basic plan (20 cards a month & does NOT include your business name) and plans go up to $399.99 a month - Seriously!! This is the most expensive app for gift cards out there.

Oh, the $399.99 a month option cost so much because they allow your name on the card, let you add animation to your gift cards and customized email templates - totally worth $4800.00 a year (sarcasm).

Complete Rip-off!

Rachels Promise E Store
United States
2 minutes using the app
Rise.ai replied March 21, 2019

Hey Rachel,

I’m Roy, head of customer success of Rise.ai. We’re sorry your experience didn’t match your expectations. However, our pricing structure is very different than what you suggest.
We have a $19/mo Starter plan, which includes all our basic Gift Cards and customizations features

Furthermore, our Premium plan is for merchants who use our automated Loyalty and Rewards program, Bulk Gift Card campaign tool and many more exclusive features.

You’re welcome to take another look and try our app again with our new retention and upsell tools. We’d love to have you back :)

Edited October 4, 2020

This is the most phenomenal customer service team. I chatted in to see if they might have any offers for Canadian businesses as the exchange rate to USD is a bit steep right now, especially for a business suffering from COVID-19. Mark and the Rise.ai team surpassed any expectations I had as we work to get back on our feet. So far, this program has been very user-friendly and has much more customization than I realized. I am extremely pleased! Well worth the price! Thank you so much, Mark!

Darling Daughters & Co.
Canada
March 25, 2021

Rise. is. amazing. Seriously, their 'send as a gift' option for gift card sets the standard for gift cards. Our business focuses around gifts, and this feature is a key part of our offering. I cannot recommend them enough! Thank you!! ❤️

Puzzery
Canada
March 28, 2024

Wade McCrory Collection
United States
About 5 hours using the app