Reviews (1,097)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing gift cards, store credits, and loyalty programs, praising its user-friendly interface and ability to handle high transaction volumes. It offers robust customization options and integrates seamlessly with Shopify, enhancing business operations. Exceptional customer support, with specific commendations for team members like Eddie, Juna, and Pauline, and multilingual support are also noted as key benefits.

April 18, 2019

Really good app easy to set up, and the most important they have excellent customer support !
Thank you guys

penelope
Greece
About 2 hours using the app
Rise.ai replied April 18, 2019

Thank you so much for the review!

Don't forget to try our WorkFlow - the first automated Loyalty, Rewards and Store Credit program ✊

January 8, 2020

Superb app! Just too expensive for a starting company... Got a great going work and want to earn more with a great app? This one is what you are looking for.

Pantsyum
Türkiye
About 2 hours using the app
Rise.ai replied January 16, 2020

Thank you for your review. Our support team is always here to help you ✨

Hope to see you soon with our Store Credit and Rewards Program.

March 31, 2021

Pauline offered great customer service and answered all of my questions! We used Rise to transfer old gift cards to our new Shopify POS. Thank you!

Carroll's Corn Co.
United States
About 2 hours using the app
September 29, 2020

Great service. Was setup in 10 minutes. Had a question and they solved it from start to finish. Love it!

Athletic Brewing Company
United States
About 2 hours using the app
January 20, 2020

Just downloaded. So far so good. Playing around with it right now but seems very easy to use. Excited to get started!

bCLUTCH
Canada
About 2 hours using the app
Edited May 25, 2017

Awesome customer support. Reported a bug and they gave it their full attention and had it resolved almost immediately. Highly reliable app.

Gaming Mogul
Philippines
About 2 hours using the app
May 12, 2021

Very intuitive to configure and more fully featured than I expected. Better value than other loyalty programs out there.

Firefly Chocolate
United States
About 2 hours using the app
June 12, 2023

Eddie was quick to help me set up a test for the app. Thanks again for your help and support. I am still testing it.

Sunset Scents
United States
About 2 hours using the app
Rise.ai replied June 21, 2023

Thank you for the amazing review and for acknowledging our Support Team's efficient customer service!
Your feedback is very much appreciated! :)

December 20, 2022

Extremely difficult to use, good luck with customer service. They have only chat from somewhere around the world no phone calls no meetings online support can only send you videos or PDF instructions swim on your own or die.

Secrets Of Tea
United States
2 days using the app
Edited December 18, 2015

Had an issue after the easy install because I realized that for our customer base the app interface would need a little tweaking. Needed to buy the pro version for the customizations I would require. Support was pretty quick and very thorough.

Hyatt Fruit Company
United States
1 day using the app