Reviews (1,090)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing loyalty programs and automating tasks such as managing store credits and event prizing. It offers features like bulk gift card uploads and customized loyalty programs, seamlessly integrated with Shopify. The user-friendly interface and straightforward setup are appreciated, along with the responsive and effective customer support team, which significantly contributes to merchant satisfaction and transforms customer engagement strategies.

Edited December 11, 2017

UPDATE:

Since writing my 1 star review just a few days ago, I have received 2 emails asking me to change/delete my review. Instead, I am changing my rating from 1 star to 3 stars. Regarding my issue on not responding to my email, they kept telling me that they were "too busy". Not my problem, and to be CLEAR, i was mad that he responded to my email 2 days after I sent it, not answering any of my questions. They did offer me a free subscription or something of that nature which I do not want since I found another app that only costs $7 a month and they set everything up for me just hours after installing it. I appreciate the offers, but asking someone to delete their review is unfair and to be honest pretty unprofessional.. And using the same "too busy" excuse over & over again is annoying. Maybe this app is good for other businesses but it's just not for me. This is how I feel, this is my opinion. Everyone has a different opinion. I would appreciate it if I did not receive any more emails after this.

This review is for their horrendous customer service. I downloaded the app and am so confused about pricing, what the app offers and how it works. I figured I would just get the app then email them asking my questions since everyone says they are "sooo great with helping" ya right. I emailed Ari, asked 3 different questions and he responded a day later (which is way too long to wait) literally not answering any of them. I told him to re read my email and answer my questions since you literally didn't answer any of them. Now i have not heard back since. So annoyed since I wanted to get the gift cards out and on the site for holiday season. But now i am just going to cancel this overpriced app and download another one I have found. I wouldnt be surprised if i got a response to my email tomorrow after they see this review. over the app. 1 star is too much.

Urbanstrangers
United States
14 days using the app
September 30, 2019

I had the opportunity to really customize my store and gain customers. Thanks so much! I am grateful

JAROSHA HAIR
United States
About 10 hours using the app
Rise.ai replied October 13, 2019

Thank you so much for this GREAT review! 🙏

We're so happy you love it. Enjoy your Gift Card and Rewards Program - you're awesome 😊

Edited November 11, 2021

Updating my review from 1-Star to 4-Star. While I still completely believe that Rise.AI's pricing model is completely out of sync with Small/Startup company sensibilities (and budgets), the app itself is amazing. To me, it makes more sense to reduce the barrier to entry (app fee) and enable more features and build more cost into the transaction volume. That way we grow, and succeed together until a base fee starts to make more sense. That said, it's easy to integrate, customize, and deploy without knowing code. I only launched the giftcard functionality but look forward to utilizing the other elements soon. I also want to acknowledge the Customer Service/Support team, specifically Itay, who engaged immediately to "save the sale". He was outstanding when it came down to listening to my concerns and actioning an amenable solution. Exactly the kind of thing I wish more companies did well.

ARETEA
United States
10 days using the app
Rise.ai replied November 2, 2021

Hi there,

Keren here from the Rise.ai team.

We're sorry to hear we haven't met your expectations, as customer satisfaction is our number one priority.

I understand our customer support team has reached out to you, but I'd personally be happy to speak with you directly to see how we can improve your experience with our app. Please contact info@rise.ai to schedule a time with me.

Our pricing structure can be found here: https://rise-ai.com/pricing. This page includes a plan comparison table which outlines the features included in each plan.

Our Starter plan includes our digital gift card solution, referrals program, store credit and loyalty features too.

I hope to hear from you :)

Edited November 1, 2020

Save your time by choosing Rise.ai. Rise is by far the best store credit service for Shopify (Infinitely better than the competitors). It is intuitive and easy to use, works well with a ton of value. Usually, new apps are overwhelming with new features. Thanks to their onboarding and support team I was able to set up almost everything really fast - in that case loyalty program, rewards, gift cards and store credit refunds. Their customer support team has been available to help almost 24/7. I can highly recommend it!

Duets jewel
Israel
About 8 hours using the app
Rise.ai replied November 2, 2020

Thank you so much for this great review. We're so happy you like Rise.ai 🙏

Enjoy your Gift Card and Loyalty Program - you're awesome 😊

December 19, 2023

Eddie, an agent at Rise.ai, helped us integrate a custom gift card solution, and they are TOTALLY AMAZING. The platform is easy to use, but we had a special use case that required a bit more hands on help from the Rise.ai team

Eddie helped us launch our product and was very patient with me throughout the process

Blank Beauty
United States
About 7 hours using the app
Edited March 12, 2024

Good support team & help me resolve me issues.

Asia Penelope Collection
Australia
7 days using the app
Edited August 31, 2021

I was very pleased with this app so far. We're using it to create bulk gift card codes so we can produce physical gift cards for distribution. The process is a little clunky as you have to get your bulk request manually approved before it can happen, but I understand their reasoning for that.

BN3TH.ca
Canada
7 days using the app
Rise.ai replied September 1, 2021

Thanks for the review! We are in the process of updating our bulk feature so this feedback is helpful :) For now, we first check that your bulk gift card requests are uploaded correctly so the process runs smoothly.

June 4, 2023

Hat leider nicht wirklich die gewünschten Funktionen und für den Funktionsumfang deutlich teurer als vergleichbare Apps.

derkleinefratz.de
Germany
9 days using the app
Edited February 29, 2016

*Rating based purely on customer service*

UPDATE 2/29/2016:
I was contacted by the GiftWizard team and they installed the app today. I considered removing my review but I chose to change my rating instead because I believe transparency is important in any business and people should chose this app based on the overall experience and not just one bad experience. At the time of this writing the app is working well and I have no issues with it.

Original review 2/26/2016:
This is a review purely based on customer service. I downloaded this app last week. I sent 2 emails last week asking for help with the app. no response. a week later i get an email apologizing and asking if I still need help. I reply this morning asking for help once again. Its the end of the day and not a response. Never got an opportunity to use the app so i don't know if its good. I'm removing it.

Test Store Dy
United States
7 days using the app
September 29, 2023

Great support!

KANIBI
United States
About 4 hours using the app
Rise.ai replied October 4, 2023

Thank you for your review!

We're here if you need further assistance on anything else! :)