Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust features including gift cards, loyalty programs, and store credit options. They appreciate its user-friendly interface, easy integration with Shopify, and customization capabilities. The app's rewards program is praised for its simplicity and effectiveness, and its ability to issue store credit instead of refunds is valued. Merchants also note an increase in sales and customer return rates. The customer service, particularly from Eddie, Pauline, and John, is frequently commended for exceptional support.

December 11, 2020

Great customer service. Fast response and very friendly. Also my issue was fixed the next day which is amazing!

Blue District
United States
Over 3 years using the app
Edited April 21, 2020

Really like the turnkey approach to creating user scenarios, easy-to-use workflows, and the automation process for rewarding customers. I've built a customer loyalty program using their workflows (reward customers for repeat purchases, incentivize higher cart value orders, and leverage the gift card functionality for a rewards program, contests and promotions, and store credit refunds). Very versatile platform. Easy to use for non-developers.

Kinflyte
United States
Over 3 years using the app
January 17, 2015

Really good, useful and helpful application. Also very helpful support. Highly recommend.

Limitless Bags UK
United Kingdom
Over 3 years using the app
Edited March 30, 2023

John has been extremely patient and helpful with the resolution of a bug caused by the add-on of cross-selling app. He helped me fix it all the way. Really appreciated the help.

Raconte Moi un Chocolat
France
About 3 years using the app
Rise.ai replied October 7, 2022

We are so pleased that we were able to help you with your concern. Thank you so much for this great feedback! If there's anything else we can do along the way, just let us know anytime. :)

Edited October 29, 2020

Exceptional team & products - especially Dana - great product and super knowledgeable. Worked with Dana, Hila & Nadav who demonstrated a genuine care for our needs being a startup and accommodated all our requests to help us. Thank you!

cerqular
United States
About 3 years using the app
Rise.ai replied March 31, 2020

Thank you for your great review. You are also the best ✨

Good luck with your Store Credit Rewards Program.

Edited June 7, 2023

Great app. Very useful and easy to use! Fantastic customer service! Highly recommended!!! Thank you

VIKTORIA HAYMAN
United States
About 3 years using the app
March 3, 2020

This app is great! We use it for store credit and gift cards. Roy and his team are awesome at helping with anything you need and are always able to give email/phone support. Would highly recommend!

Dottie Couture
United States
About 3 years using the app
July 31, 2019

The customer service is incredible. Noa has been pending all my doubts satisfactorily. Thank you. The application works as expected. Infinity of options to reward consumers.

Puro Estado Fisico
Colombia
About 3 years using the app
Rise.ai replied August 11, 2019

Thank you for this awesome review - your success is our success 🙏

Good luck with your new Store Credit and Rewards Program!

February 11, 2020

Allows for the customization we need. Plus, the team is super helpful and always available with questions. Definitely recommend!

Dragun Beauty
United States
About 3 years using the app
Rise.ai replied February 17, 2020

Thank you so much for this great review. We're so happy you love Rise 🙏

Enjoy your Gift Card and Rewards Program 😊

December 11, 2021

Great APP. My clients and I love the customization. Customer service was helpful when I had a problem. Fixed it ASAP. Would recommend.

A New Conception
United States
About 3 years using the app
Rise.ai replied March 29, 2022

Hello!

Thank you for the amazing review and for acknowledging our Support Team's efficient customer service!

Your feedback is very much appreciated! :)