Rise.ai: Gift Cards & Loyalty , 1,069 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust features including gift cards, loyalty programs, and store credit options. They appreciate its user-friendly interface, easy integration with Shopify, and customization capabilities. The app's rewards program is praised for its simplicity and effectiveness, and its ability to issue store credit instead of refunds is valued. Merchants also note an increase in sales and customer return rates. The customer service, particularly from Eddie, Pauline, and John, is frequently commended for exceptional support.
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At first I was initially irritated that their old pricing guide wasn't clear and didn't realize what was/wasn't included at different price points until after installation. HOWEVER....After seeing it from the customer perspective they changed their pricing tier wording here in the app store the next day to reflect things more clearly. The Rise team really does care about how their customers and potential customers feel about their product and genuinely want everyone to enjoy its features and everything be clear. Not to mention, it has great store credit features that I don't think any other app has.
Hi Stephen,
It's Mark from the Rise team. Thank you for bringing this matter to our attention. Your feedback helps us get better!
First of all, I wanted to say we are deeply sorry for any inconvenience we caused.
Our pricing structure is based on total store orders and on features. You can see all the details here - https://rise-ai.com/pricing and on the pricing page itself. We're sorry you found it confusing, and that you didn't fully understand how the charges apply. Just as a safety measure, we will implement fixes to make this even more clear.
In any case, as our policy is 100% customer satisfaction I'd love to talk with you and give you more details. You may reach us anytime at info@rise.ai or at +1 646 8786419.
I look forward to hearing from you.
Best,
Mark
LOVIN IT!!!! Gotta jump in and market it more for our customers ;)
The customer service I received from Eddie today was phenomenal and that's very difficult to find these days. Thanks for quick response and action on fixing my overlapping button!!!
Customer support is our number 1 priority and Eddie is a star! Thank you for acknowledging his great work :)
Rise.ai was the answer to two pieces of functionality we were trying to add to our store. First, we wanted to provide a digital gift card that buyers could send to someone else so that person could make a purchase of their choice. Rise.ai did this SO easily and that gift card has the most sales on our store.
Second, we wanted to provide a one time bonus gift card for first time buyers. There were a few stipulations such as the product being from certain collections but Rise.ai support helped us create the workflow so the bonus gift cards were issued correctly.
The clean dashboard, simple set up and responsive customer support make Rise.ai a five star app!
Thank you for this great review - we appreciate it!
Our mission here in Rise is to help a project like yours to maximize their growth potential - It's always nice when hard work is recognized 🙏
Keep up the good work with your program.
This app is fantastic, it does everything I was hoping for, plus more. The most impressive thing so far for me is the amazing customer service! I was unsure how to convert what I wanted my site to look like into reality and Roy went above and beyond to answer my many questions. It's not often customer service leaves me feeling super impressed, but I certainly was this time!
Thank you for this awesome review - your success is our success 🙏
Good luck with your Store Credit and Rewards Program!
Great customer service. Quick response time and fixed my issue immediately. Thank you Pauline again!
Thank you for your review!
We're very happy to hear you're satisfied with our service and will be happy to assist, should anything else come up.
Ari has been incredibly helpful in moving us through the process of integrating Gift Wizard with our Shopify store. Highly recommended!
Support is quick to reply, really happy with the app so far. I am mainly using it to bulk generate gift cards which it does seamlessly and easily.
Thank you for this awesome review 🙏
Good luck with your new Store Credit and Rewards Program!
Great customer service. Fast response and very friendly. Also my issue was fixed the next day which is amazing!
Great app, perfect for our Black Friday sale - and the gifting process is hands down the best option we could have ever used!
Thank you for this awesome review - your success is our success 🙏
Good luck with your Store Credit and Gift Cards Program!