Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust features including gift cards, loyalty programs, and store credit options. They appreciate its user-friendly interface, easy integration with Shopify, and customization capabilities. The app's rewards program is praised for its simplicity and effectiveness, and its ability to issue store credit instead of refunds is valued. Merchants also note an increase in sales and customer return rates. The customer service, particularly from Eddie, Pauline, and John, is frequently commended for exceptional support.

December 23, 2022

Eddie was wonderful and answered my questions quickly, provided resources, and offered clear explanations. Simply wonderful.

TB12
United States
About 4 years using the app
Rise.ai replied December 27, 2022

Hi there,

Thank you for the terrific review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!

November 6, 2020

So far so good! We've used gift cards for a while and are now rolling out loyalty. Helpful customer service too!

2POOD
United States
About 4 years using the app
Rise.ai replied November 8, 2020

Thank you very much for this 5-stars review 🙏

Enjoy your Gift Card and Loyalty Program, we're always here to help.

Edited December 11, 2018

Quick to install, gave us exactly what we needed and great customer service guys who helped me with a few tweaks i wanted to make. Highly recommend!

Tilly & Jasper U.K
United Kingdom
About 4 years using the app
December 14, 2018

This app is really easy to set up, and very effective from a customer point of view. Plus the merchant is extremely responsive and helpful with questions, and customisation.

ekoWorx
Australia
About 4 years using the app
March 28, 2020

Overall the gift card feature is a better experience from a customer point of view, compared to the gift card product already included in Shopify. Hila, Roy and Ari have been very helpful to have the gift card product launched on our site, and they only take about a day to respond.

Garden Party Flowers
Canada
About 4 years using the app
Rise.ai replied March 29, 2020

Thank you so much for this great review. We're so happy you love it 🙏

Enjoy your Gift Card and Rewards Program - you're awesome 😊

October 3, 2019

Amazing app with incredible customer service. The solutions Rise provides are exactly what we were looking for. Thank you for the great product!

Ultimate Ears Custom
United States
Almost 4 years using the app
Rise.ai replied October 13, 2019

Thank you for this awesome review - your success is our success 🙏

Good luck with your Store Credit and Gift Cards Program!

June 3, 2020

Love the app and that it allows your customer to send gift cards as a gift straight to their recipient and even schedule a date to do so! I had an issue with the functionality initially but Hila was so quick to fix and the app is performing well in our store! Thank you Hila for your amazing and friendly support!

RAPH&REMY™
Singapore
Almost 4 years using the app
Rise.ai replied June 4, 2020

Thank you so much for this great review. We're so happy you love Rise.ai 🙏

Enjoy your Gift Card and Rewards Program - you're awesome 😊

December 12, 2019

We used this app to send electronic gift cards during the holidays, and it has been seamless. The team is super helpful and responsive to questions. Highly recommend the app.

LATHER
United States
Almost 4 years using the app
Rise.ai replied December 16, 2019

Thank you so much for this great review! 🙏

We're so happy you love it. Enjoy your Gift Card and Rewards Program - you're awesome 😊

April 28, 2017

Pretty cool tool to simplify the Gifting option. Ari's customer service is outstanding. Very responsive and open to customization requests with a tight turnaround time. Would recommend to anyone looking to a simple solution to add the gifting option.

Naazlin
Canada
Over 3 years using the app
August 30, 2022

Very easy features and the support is very quick. We use Rise for gift card and creating discount codes.

Rifò - Circular Fashion made in Italy
Italy
Over 3 years using the app
Rise.ai replied September 7, 2022

Thank you for your review!
We are thrilled to know that our app is helping you with your business.
Please feel free to contact us if you need further help or have additional questions.