Reviews (1,097)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing gift cards, store credits, and loyalty programs, praising its user-friendly interface and ability to handle high transaction volumes. It offers robust customization options and integrates seamlessly with Shopify, enhancing business operations. Exceptional customer support, with specific commendations for team members like Eddie, Juna, and Pauline, and multilingual support are also noted as key benefits.

March 28, 2020

Overall the gift card feature is a better experience from a customer point of view, compared to the gift card product already included in Shopify. Hila, Roy and Ari have been very helpful to have the gift card product launched on our site, and they only take about a day to respond.

Garden Party Flowers
Canada
About 4 years using the app
Rise.ai replied March 29, 2020

Thank you so much for this great review. We're so happy you love it 🙏

Enjoy your Gift Card and Rewards Program - you're awesome 😊

Edited October 23, 2020

After researching an app to help generate bulk gift cards this app works fabulous. We load 2500 codes at a time and have not had any issues with the application. We have made some mistakes and support has been great to work with. Very prompt and friendly. We highly recommend this app!!

WGUstore
United States
Almost 4 years using the app
October 3, 2019

Amazing app with incredible customer service. The solutions Rise provides are exactly what we were looking for. Thank you for the great product!

Ultimate Ears Custom
United States
Almost 4 years using the app
Rise.ai replied October 13, 2019

Thank you for this awesome review - your success is our success 🙏

Good luck with your Store Credit and Gift Cards Program!

November 25, 2021

Very useful service from Pauline- Thank you so much for your quick help with a glitch I was having! Thank you, Jess

Wild Nutrition
United Kingdom
Almost 4 years using the app
Rise.ai replied November 25, 2021

Hi Jess,

Thank you very much for the review and for acknowledging Pauline's prompt customer support!

Have a wonderful day :)

June 3, 2020

Love the app and that it allows your customer to send gift cards as a gift straight to their recipient and even schedule a date to do so! I had an issue with the functionality initially but Hila was so quick to fix and the app is performing well in our store! Thank you Hila for your amazing and friendly support!

RAPH&REMY™
Singapore
Almost 4 years using the app
Rise.ai replied June 4, 2020

Thank you so much for this great review. We're so happy you love Rise.ai 🙏

Enjoy your Gift Card and Rewards Program - you're awesome 😊

August 11, 2021

App works really well for gift cards and referrals! Their referral flow is not dependent upon a widget on the site - we needed a standalone page and this works well!

Paintru
United States
Almost 4 years using the app
Rise.ai replied August 30, 2021

Thank you for the review! We're happy the 'Rewards Page' feature suits your needs :)

Edited November 11, 2024

Great, easy to use! Emilie was also incredibly helpful with our queries - thank you so much

thefirstrefresh
Singapore
Almost 4 years using the app
Edited November 16, 2020

We're using Rise for gift cards and loyalty. Replaced our previous rewards program with this and couldn't be happier. Support is exceptional. Set it up right and it's definitely worth the investment. Excited to use during the holiday season and beyond.

MantraBand® Bracelets
United States
Almost 4 years using the app
December 12, 2019

We used this app to send electronic gift cards during the holidays, and it has been seamless. The team is super helpful and responsive to questions. Highly recommend the app.

LATHER
United States
Almost 4 years using the app
Rise.ai replied December 16, 2019

Thank you so much for this great review! 🙏

We're so happy you love it. Enjoy your Gift Card and Rewards Program - you're awesome 😊

Edited September 25, 2020

Update** Sept 25, 2020
I had an issue with a customer who ordered a gift card but did not receive it. I messaged the Chat and Sam replied back to me quickly and informed that there was concern that the customer used part of a gift card to pay for the gift card. The level of sophistication to safeguard us is great. I really enjoy using Rise. It is the most expensive app we use but quality does not come cheap. Money well spent! I found Rise while searching for a gift card based loyalty program. I have never looked back since. After downloading it, I saw it was very intuitive to set up. I scheduled a call with a Rise representative to speak about the app and what it can do. After a quick 30 min call, I had what I needed to continue building out my flows and start building greater loyalty with my customers. This is the fastest I have been up and running with an app. Rise has been great and they continue to be great. Thank you for the amazing service and awesome product!

Stay Classy Meats
United States
Almost 4 years using the app
Rise.ai replied August 4, 2020

Thank you for your review. Our support team is always here to help ✨

Please let us know if we can help with anything else.