Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust features including gift cards, loyalty programs, and store credit options. They appreciate its user-friendly interface, easy integration with Shopify, and customization capabilities. The app's rewards program is praised for its simplicity and effectiveness, and its ability to issue store credit instead of refunds is valued. Merchants also note an increase in sales and customer return rates. The customer service, particularly from Eddie, Pauline, and John, is frequently commended for exceptional support.

March 7, 2023

Itay and his team have been incredibly helpful in getting us set up to issue store credit to our employees. They work with you to find or create solutions to existing or potential issues that could come up. We are very happy to be working with them.

Lost Boys Loot Shop
United States
22 days using the app
Rise.ai replied March 15, 2023

We are so glad our team was able to help you out quickly and that you are happy with our service :) It means a lot to us that you took the time to leave a review. If you ever need anything in the future, we are always here to help!

February 24, 2021

It's very robust, but very complicated to get set up at first. Definitely push to get an account manager up front in order to get quicker response times. Their live chat is helpful and has fairly short response times, but an account manager was a game changer for us. They are still working on adding features and I think our use cases have added significantly to that feature request list. However, they have made exceptions to have their dev team do work arounds to satisfy our needs for things that aren't even available on the app yet. That is very much appreciated and in that way I feel we've received a personalized experience. All in all, I'm glad we made the switch. The user experience is much better than our previous app and a positive and simple user experience is worth any potential growing pains.

Huk Gear
United States
Over 1 year using the app
July 27, 2022

We upgraded our loyalty program with Rise.ai and love all the new features offered! Customer support has also been super helpful and responsive with any migration issues

Porch Potty USA
United States
22 days using the app
Rise.ai replied July 29, 2022

Yay! We are delighted to know that you are loving our features! Thank you!
Should you require assistance with anything in the future, please do not hesitate to reach out.

Edited November 16, 2018

What a fantastically useful app!

We love this program! It's very powerful and effective in actually getting people to come back to the store/purchase, by sending them store credit or gift cards. We also use this app for sending rewards.

We've tried other gift card programs, and of course, shopify gift cards, but are definitely happiest with giftwizard.

Amazing support too. Worth every penny.

lamemeteam
Israel
22 days using the app
September 13, 2018

Great app! I'm loving the service as well as the technology. Super simple, easy to set up, and with great plans to choose from.

We are going to use it to send our customers store credit for returns and to enable customers to send the gift cards to their friends

Also - Customer service is super helpful and very fast, which is great!

Greatest Cupcakes
United States
22 days using the app
October 25, 2017

Easy to set up, great features and very quick and helpful customer service.

Kartel Time
United Kingdom
21 days using the app
Edited August 17, 2018

If you're looking for the best Shopify gift card app - search no more. This is the best gift card service on the Shopify platform.

I moved from Magento a few days ago, and giftwizard's gift card features are much better than the gift cards that Shopify offers.

Seem to be a really good app to grow the business.Thank you!

Unitedreddevil
Israel
21 days using the app
February 20, 2017

Our clients love using the app! Gifting has never been easier and the added traffic we get when this app send gift recipients back to our store is amazing.
Highly recommended!

Morf Fashion
United States
21 days using the app
May 25, 2021

The Rise team was super helpful getting us started and quick to respond to our questions tru the live chat from the app dashboard.

Le Petit Cocon
Canada
20 days using the app
November 12, 2020

Bulk gift cards for B2B -- so easy. Haven't even checkout all the features yet so very excited. Thanks!

FEED
United States
20 days using the app
Rise.ai replied November 13, 2020

Thank you so much for this wonderful review. We're so happy you like Rise.ai 🙏

Enjoy your Gift Card and Loyalty Program - you're awesome 😊