Rise.ai: Gift Cards & Loyalty , 1,069 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust features including gift cards, loyalty programs, and store credit options. They appreciate its user-friendly interface, easy integration with Shopify, and customization capabilities. The app's rewards program is praised for its simplicity and effectiveness, and its ability to issue store credit instead of refunds is valued. Merchants also note an increase in sales and customer return rates. The customer service, particularly from Eddie, Pauline, and John, is frequently commended for exceptional support.
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I had a great experience talking with Israel.... a guy named Ari.... he is very helpful and should get a raise hes that good!!
Great app and really easy to use. You can implement according to your business needs. I just set up my store credit/rewards program and it was pretty easy. Customer support is quick and helpful.
Thumbs up!
Thank you for a GREAT review!
Our goal is to help merchants like you, as well as small and medium merchants, to maximize their growth potential 🙏
Keep up the good work with the Gift Cards and the Rewards.
Looks great!
I created a greeting card gallery and now all there's left is to wait for customers to come in.
Can't wait to try out this GiftCard converter feature :)
John from support has been very helpful and attentive. I've been testing this product for a few weeks, my main use case is to bulk generate gift cards. This is the only solution ive found that can actually do this. Also a very easy user interface. Id recommend.
Glad we can help you generate gift cards in bulk! Thank you for the review :)
UPDATE 9/7/2021: At the request of Rise, I am updating my review and adding some stars to my formerly one-star review. Before writing my initial review, I reached out to customer service via chat to confirm that, if I uninstall the app, customers would not be able to access their gift card codes in their email. After expressing my disappointment that this is the case, I was told by CS that they wished they had better news (and obviously no resolution). After writing the review, I was offered 12 months of continued support at no charge. Hopefully, all of the gift card recipients will have redeemed their gift cards by then. In the meantime, I have quit using Rise and returned to using Shopify's included gift card process. The original review starts below. Short version: Buyer beware. Don't use this app unless you plan on using it forever. I started using this app during the pandemic, since I wasn't open to walk-in shopping and people were buying gift cards online to support the store. Once gift cards sales dropped off, I planned on discontinuing using the app. Turns out, if you want t stop using this app, customers who purchased (or received) gift cards will no longer have access in their emails to the code that allows them to use the gift cards. Not a good look for me or the gift card giver! So I can either screw my customers or continue paying $20/month until all gift cards have been redeemed. Apparently, I can download the codes and the customers can get them from me. But wow, that's a huge headache for them and for me! I wish I had never used this app.
Hi there, we have been in touch with you directly to resolve this :) Customer satisfaction is our number one priority and we'd like to work with you to find the best solution.
If exporting the outstanding gift card codes does not work for you, there are other options :)
I rarely leave reviews. However, the rise.ai platform really impressed me. We switched from another loyalty program and have never looked back. Rise offers unrivaled levels of workflows, customization, campaigns and more.
Also - their support team is great. Thank you for the help,
Highly recommend this app. A+.
Thank you so much for this great review. We're so happy you love it 🙏
Enjoy your Gift Card and Rewards Program - you're awesome 😊
Easy to set up and service is great! Ari is very helpful and works with you on your business needs.
This app has the best support team ever!
I'm new to Shopify and they really helped me out, even going out of their way to help me figure out how to structure my collections.
Their feature list is great and I can't wait to use them!.
Really great app!
Great app - not cheap for the full customisation - but really simple to use, good looking design and support team very good.
Love this app, we use it to issue our customers with store credit and it works amazingly! The team was great help too.