Rise.ai: Gift Cards & Loyalty , 1,069 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust features including gift cards, loyalty programs, and store credit options. They appreciate its user-friendly interface, easy integration with Shopify, and customization capabilities. The app's rewards program is praised for its simplicity and effectiveness, and its ability to issue store credit instead of refunds is valued. Merchants also note an increase in sales and customer return rates. The customer service, particularly from Eddie, Pauline, and John, is frequently commended for exceptional support.
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This app has been super user friendly and with and the support staff it has been a breeze. I can not thank Pauline enough for answering my thousands of questions in the transfer process! She has made this so easy!
Thank you! We are happy to know that you received immediate assistance by our Support Team. Please feel free to reach out should you need further help with anything :)
AMAZING TO WORK WITH! Ari is wonderful and so accommodating, amazing app, amazing customer service!!! LOVE LOVE LOVE
The app is great
BUT what makes a great app, GREAT customer service...
The app has so many features, customizable and easy to work with.... the installation was easy due to Ari and my Guru from Shopify! I don't know a lot about working code and working with the apps and that is why I would recommend this one! Thank you, Ari for all your amazing HELP! We will talk again soon :) :)
Excellent customer service. I'm just starting but the app looks really promising. Rise's gift card BOGO is the best promotion I have found this holiday season!
So far this app is great. I have had a couple of teething issues with the formatting on my website, Noa from the Rise team has helped me out with this and there are only a couple of other tweaks to be done. She has been a big help and very prompt in replying. I've only just installed the app and haven't been pushing the gift card until it's ready so no sales yet - I will update the review once it is up and running properly - and can hopefully increase to 5 stars :) Thanks - Nic
Thank you so much for the review, and good luck with your new store credit program.
Just wait for our next release because new features are on their way. Please update the review once you get the results ;)
I had an issue regarding the billing and it was fixed immediately. The response time was quick. Thank you.
We use shopify for both our online & brick & mortar sales. We thought Rise we be a great way to utilize gift cards & store credit for our loyalty program, rather than the points system we had previously used with S Loyalty. Dana was super helpful in getting us set up and running. Unfortunately, the POS integrate was not as seamless as we had hoped for. You aren't able to do everything necessary to manage the store credit or gift cards completely within the Shopify POS app. Too much back and forth between the computer and POS to handle everyday occurrences that should all be within the POS app. It's just too clunky and enough of an upgrade to pay the $200 price tag. If they could figure out how to get all the functionality into the Shopify POS app we would stick around, but instead we're again shopping for something else.
Hi there,
Thank you for your feedback as it helps us improve our app! Dana also shared your views with the team. I'd like to clarify what is available with the POS integration and why we have designed it as such.
Our POS integration allows your customers to earn and redeem store credit both online and in your brick & mortar store. This way, store credit that is earned in-store, can also be redeemed online and vice versa.
What you can manage through the POS:
- a customer can earn store credit for an in-store purchase which automatically accumulates into their loyalty account (can be viewed online/via email).
- a customer can redeem store credit earned online or in-store for an in-store purchase. All you need to do is select "apply store credit" before processing the payment on the POS.
If you need to adjust a customer's store credit balance, this can only be done on the Rise dashboard (not via POS). This is because adjusting the balance is essentially changing your balance sheet - you are awarding your customers with additional credit to spend at your store.
For security and accounting purposes, merchants typically want the ability to award store credit to be restricted to only those with access to your Shopify admin. If all employees can access this on the POS, they have the ability to adjust the funds available to all customers at any time.
However, we have taken your feedback on board and we will continue to think of ways to improve the merchant experience.
All the best,
Rise.ai team
Great stuff looking forward for more features to come. Keep up the good work! Just some minor flaws but still a great app. It was very easy to use and it is very user-friendly.
Absolutely brilliant app for both gift card retail sales and loyalty rewards program. Capacity to easily customise and set easy workflows for automated rewards. The support I have received via online chat and email has been AMAZING!!!! I am so confident with this app knowing help is an email away if I need it. Great widget for the front end site, allowing customers to see their balance and obtain their discount codes very easily. Highly recommend if you want a flexible loyalty program that is easily rule based.
Thank you for this awesome review - we really appreciate it!
Our goal here in Rise is to help merchants like you to maximize their growth potential - It's always nice when hard work is recognized 🙏
Keep up the good work with your Store Credit & Loyalty program!
It seems like a great app but I do see one issue. I had this app installed last year for a couple months then deleted since I didn't have enough customer engagement to make it worth the monthly fee. So when I decided to give it another try for the upcoming holiday rush, the old card was already pre-saved but for some reason it was not linking up in the Rise admin. It would show the card as active but it would also say the product was not linked, so there was a disconnect somewhere. I deleted the gift card in question that was showing it wasn't linked and now I can't create a new card. There should be a function to delete a card from the rise admin so that if there are any errors, it can possibly be resolved by making a new card. Kind of frustrating..
Hey team,
It's Mark from the Rise team.
Thank you for bringing this matter to our attention. Your feedback helped us get better!
Our team wae looking into this and it seems like a minor setup problem we can help you with. Just ping us and we'll help you to launch your gift card program.
You may reach us anytime at info@rise.ai or at +1 646 8786419.
Have a great day!
Best,
Mark
Great customer service！Nice product，like it！ I will recommend it for my friends，let's try it!
good,good,lol