Rise.ai: Gift Cards & Loyalty

The staff support during my migration process has been nothing less than spectacular. I've had four different reps step in when the one I was working with was out, and everyone was on top of my account and ready to help, even before I was a paying subscriber! Itay was the final rep who performed my migration from Square to Shopify, and he went over and above to help me understand the process, and what benefits we could expect from using Rise.ai Gift Cards and Loyalty Programs. Highly recommended! Honestly, their features are so rich that it's even more complex than my company needs at this time, but I feel we will grow into using all features offered, in tandem with our awesome new Shopify site. Shopify has come a long way with app integration, and it truly is like an all-in-one, seamless experience, without feeling like many moving parts.

Great customer service answered all my questions quickly. The agent was Eddie. So far RISE is very helpful for me because I need to issue store credit to past customers and this is a wonderful option instead of refunds.

We used this app for more than 3 months, started with the Starter plan, actually it works properly and functionality, but the big problem is not worth the money to invest. 1) The app name "Gift Card & Loyalty program", We suggest it should be changed to "Gift Card & Store Credit", their loyalty program is to overcharge, they charged $16 monthly for ONLY one workflow, compare to other developers, they will give us 10 FREE workflow loyalty program. 2) We are paid users but it took more than 24 hours to get approval for the workflow we created, we waited for your approval but you still charge our credit card on time, it's fair enough, isn't it? 3) If you are Shopify Owners, and you are looking at the Loyalty Program or Reward Program please go far away from Rise.ai, they are not a great choice, they are only good developers in selling Digital Gift Card and issued Store Credit.

Really good app. I switched from a point-based loyalty program and this store credit program works much better for my customers since it's easy to understand. Support has been phenomenal as they were able to answer all of my questions as I was learning about the back-end stuff.

****still on trial, will update this review in a few weeks****
Instaled this app to add gifting to my shop. I really liked the concept of allowing the recipient to choose to get store credit instead of the gift.
Installation was really easy and the features were explained adequately.
So far so go :)

Super easy to use and the customer service is great! Thanks Eddie (chat support). You were super responsive and fast with results. You're a 5 star rating on service. Since I haven't activated this feature on our store just yet, I can't comment on it fully.

Still exploring everything the app can do for us, but so far so good! Fair and transparent pricing model - Giftwizard takes 9.99/m (Starter + Annual Plan) and I don't need to upgrade my Shopify basic plan.

Easy installation and it looks very easy to set up. I'm new at Shopify and it's a great way for me to get my business exposed using their gift card program. I look forward to seeing what it does to attract customers to my site!!

Support has been very active with us. A big thanks to Ari and Mark for their quick responses.

Beautiful interface, but needed some help to get the whole system working properly. John helped me through the errors and set up the entire workflow for me. Give this app a shot if you require your Shopify site to have credits & rewards working!

An incredibly professional, dedicated and friendly team behind one of the best Shopify apps you could add to your website. Fast and easy to set up, yet powerful enough to grow with. Highly recommended.

Thank you so much!! We struggled to find a good store credit app ever since we migrated into Shopify but couldn't find anything native in their system. This app creates the full store credit experience! Our customers will no longer get multiple gift cards which they will have to remember to use, instead, this service accumulates all credit on their account and prompts them to use it at the checkout. Customers don't even have to remember their code, it's just a simple button to apply it. Highly recommended!!