Giftship: Gift Options & More

Great app, the speedy, reliable service we received on the highest paid plan was well worth it. Helped our Xmas sales.

Great tools for gifting and great, rapid reply service for any issues. Really like the gift messaging, multiple shipment and future date planning functionalities.

Tim was excellent to work with, and quick to respond to every inquiry I had during the process of testing the platform and determining how it would integrate with our current shopping site. He was happy to make customized edits to suit our needs, which made me feel confident that our customers will know the best way to use the multiple shipments option for quick and easy ordering. We are trying to build our corporate gifts business, and giftship should definitely help. I highly recommend Tim and the app.

Customer service has been top notch! I had a lot of styles that needed tweaking and the team was very helpful. Thank you!

*Updated to 3 stars, spoke to Zach, who explained I had spoken with the call center. He was knowledgable and helpful. Advised email as the best way to get quick support (creates a support ticket) rather than phone. Will stick with email going forward. Will update again after app has been running.

Original: So far the support stinks. Called to get phone support for a simple questions, was told I had to leave a message and someone would call me. I missed the return call, and the number they left me to call back took me to the SAME PHONE BANK, where I had to leave ANOTHER message. The woman I spoke to was snippy- "If you'll listen a moment I'll explain how this works". Let ME EXPLAIN To you- if I can't get a direct number to someone, your support is no good. Oh, and I was told several times I would be called back "At his earliest convenience". No regard for what we need. Haven't even gotten it installed yet and I'm annoyed. Bad start. I don't need a run around with snarky attitude. I would give it one star but I'm holding out for a better experience going forward.

Customer support is THE BEST! We made multiple requests to help us understand and utilize the app to its optimal use, both Tim and Zac provided outstanding assistance to customize, troubleshoot, configure, and teach us about the app. A+ to the GiftShip team !

The Giftship app has really worked for my site. The multiple shipping option is making it much easier for our customers to order. More importantly, I had an issue with the Datepicker section of the app and the support team was awesome in resolving the issue quickly and communication throughout the process.

This app has been a wonderful addition to our website! GIft wrap, delivery date picker, and product upsells have already increased sales for us and we've only had this installed for a couple of weeks. We can already see the difference because of these great features. Also, HUGE shout out to their support team. We asked so many questions about customizations and they always responded with answers within a couple of hours. A few times they just made changes we wanted! Absolutely amazing to work we and we can't speak highly enough of them!

Was having a tough time setting it up, but Tim was great and went a head and made the changes I need in just a few minutes!! Looking forward to seeing how the app works, Thanks Tim

We had new theme from shopify that was a bit glitchy but immediately got help from the founder who took so much time to walk me through and address everything. Customer service top notch! This app allows you to have gift messages and send to multiple addresses from one cart which is great during holiday season! This app is a home run.