Giftship: Gift Options & More

Kevin from their Support Team was super responsive and immediately squashed the bug (late on a Friday) to get Giftship installed into our theme. Great work Kevin, thanks for the help!

The app was a huge help for customers splitting orders, although it was sometimes confusing on shipstation. For example, if a user leaves a gift message' it doesn't fill in the personal message part in shipstation. I had to rewrite that manually each time, which got cumbersome. Another thing that would be helpful is to have the 'delivery time' customized to say 'estimated delivery' of 'estimated ...

Great customer service. They are very friendly and responded to my questions very quick!

The headline is that ultimately my Giftship experience didn't work out. We initially really wanted to use it for the ability to add multiple addresses to a single order (a great feature) and writing gift messages for each one (also helpful) and delivering Festive orders after a certain date. However, the upside of adding these additional features was diluted by glitches - e.g. the additional ...

At Hampers & Co, we are using Giftship to provide our Greeting message and Delivery date selection. Compared to other App’s that we tested, Giftship is the easiest to setup, operate and implement. The support service is highly recommended as well, and we are looking forward to working with the team further, developing and customising other features, to meet all our clients needs. Highly ...

This app was the perfect solution for me because many of my customers order our cookies as gifts for their new mom friends, daughters, etc. I wanted to make it easy for my customers to not only indicate that they were shipping the cookies as a gift, but also enter multiple addresses. This app offers both! Plus, when I had questions or needed customization made, their customer service team was on ...

Installed and had immediate problems. Support didn't respond for days - too important an app to not work or respond.

Thought this was a game changer for the holidays. Support started to respond and I felt base on their last email they were annoyed with my questions which I've asked for 4-days straight and was told: "Some due diligence is required here - I've outlined specifically where you can access the different templates, so I'm going to ask that you try a few out prior to requesting further assistance here. ...

This app beautifully took on the css of my store and was easy to set up. Both Zac and Kevin responded super fast, were friendly and quick to help me problem solve something I needed specific for my store. Great customer service makes a huge difference when using an app. Thanks. Will definitely install this app on other stores I build.

*Updated to 3 stars, spoke to Zach, who explained I had spoken with the call center. He was knowledgable and helpful. Advised email as the best way to get quick support (creates a support ticket) rather than phone. Will stick with email going forward. Will update again after app has been running.

Original: So far the support stinks. Called to get phone support for a simple questions, was told I ...