Reviews (103)

Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this loyalty app for its effectiveness in boosting customer loyalty and engagement. They appreciate its cost-effectiveness and comprehensive features, including customizable rewards, VIP tiers, and referral programs. The app is noted for its easy setup, user-friendly interface, and seamless integration with Shopify POS. Merchants also commend the reliable performance and responsive customer support, reporting increased customer engagement and repeat business after implementation.

November 27, 2024

We’ve been using this app for three years straight. It’s very easy to set up, offers great value for money, and the team has been consistently adding new functionality over time. The recently added Klaviyo integration is fantastic, especially as we’re working to streamline all our outgoing emails through Klaviyo campaigns and flows. The support is also exceptional—10/10. Highly recommended!

Badecanlar Şefkatli Kozmetik
Türkiye
Over 3 years using the app
October 31, 2024

This App is AMAZING! I have seen great response through using the Glow Loyalty app in my store. Customers love it and enjoy tracking their points and ultimately using their points to grab their favorite products from me. I am super excited about using an addition of Glow (PayWhirl) for my upcoming subscription option. Thank you Glow!

J.R Candle Company
United States
Over 3 years using the app
October 10, 2024

Having tried out several Loyalty Apps, Glow is by far the best in terms of ease of set up, functionality and value for money, with all features included in their entry level 'Sprout' option for $9.99pcm (for reference, it costs $25pcm for comparable features in app programmes such as BON Loyalty who charge extra for simple but imperative things like changing branding colours on the widget!) - Also their support is fast and effective with Live Chat very responsive and super helpful. I would like to thank Sergey for all of his support to date in helping guide us to get the most out of the App. I've also just found out they have an API for helping us to automate certain things as we scale. Highly recommended for all Shopify users, whether you're just starting out and experimenting, or scaling a larger, more complex loyalty programme. I will upgrade to 5 stars when the feature for allowing customers to redeem ad-hoc points at checkout is enabled, as this is the only piece missing at the moment. Customers currently need to reach Points Milestones to create redeemable coupons, which could potentially put some people off. The ability to redeem points balance at checkout would be the icing on the cake for this App.

Westmount Music
United Kingdom
28 days using the app
August 19, 2024

Fantastic App with great pricing and feature set for a Bricks and Mortar\ Online combo . Ease of use is great and integration is quick and easy. Support requests and queries have been handled quickly and efficiently. Looking forward to seeing the App develop and new features integrated.

Northumbrian Tin Soldier
United Kingdom
4 months using the app
September 22, 2024

Don't like that it's a stand-alone thing, but a bigger problem is I can't exclude some products from earning points. Like if I have a product with really small margins, I want to exclude that.

Kingston Nexus
Canada
9 minutes using the app
Glow Loyalty replied September 25, 2024

Thank you for your feedback! I wanted to let you know that we do offer tools to exclude specific products or entire collections from earning points. This way, you can easily manage products with tighter margins. Please feel free to reach out to our support team, and we’d be happy to assist you with the setup!

Edited August 19, 2024

Best price in town, with good quality and TOP support service. I love the app!
They always help me and add features to improve my product! ❤️❤️❤️❤️

GreenGuardian
Italy
6 months using the app
February 25, 2024

Excellent app, really well thought out and flexible. They migrated our clients for us and tailored it to our needs. Excellent support!

As a coffee roaster and coffeehouse, we really appreciate their pricing plans. Glow is one of the few that base it on the number of members and not the number of transactions.

For anyone thinking of using Shopify's POS, choose 'member-based' plans and avoid the transaction-based plans, which most other loyalty apps use because they will count every POS sale (even just a coffee). When we added POS, it catapulted us from a free plan to one costing hundreds of dollars per month!

Of the member-based loyalty apps we reviewed, Glow's app was the best, even better than the transaction-base loyalty app that wanted to charge us hundreds of dollars a month.

Thank you, Glow!

Le Petit Moulu
France
20 days using the app
March 5, 2024

Excellent App. So easy to use.

Hunter's Wines Marlborough
New Zealand
9 months using the app
January 9, 2020

Amazing app, it is super easy to setup (I completed mine within minutes)

You can change your rewards naming to fit your branding as well as color customization to match your theme (there are a lot of features that are built in this app)

Support are amazing, very quick reply and super friendly.

Backing up your data is also very simple

I definitely recommend this app highly for those looking to get a membership rewards program.

Jojo Hobby n Stuff
United States
Over 4 years using the app
Glow Loyalty replied January 9, 2020

Thanks so much for taking the time to leave a review! We're so glad you're enjoying the app!

June 16, 2020

I really love this app! It looks great and professional and my customers love this. Also the team is so helpful and kind. They always answer to all my questions and help me in figuring out the best solution for my website. A great experience for me and my staff.

Costiera Caffè & Design
Italy
About 4 years using the app
Glow Loyalty replied June 16, 2020

Thanks for the great review, we're thrilled you're enjoying Glow and are here if you need support.