Glow: Loyalty Points & Rewards

Glow: Loyalty Points & Rewards | Reviews

by Glow Loyalty

Smart & Seamless: Loyalty Points, Rewards & Referrals

4.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    87% of ratings are 5 stars
  • 4 of 5 stars
    2% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    8% of ratings are 1 stars

All reviews

1 - 10 of 89 reviews

This That And The Other Thing / U Pick Koffee

This is a very detailed app that works great with Shopify. It includes all of the features you could possibly want, at very affordable prices. The customer service / help system is second to none. When I contacted them I received timely, accurate, friendly assistance. I have finally found the system that will work for our company, and I am so glad we located GLOW for our Loyalty Program.

Paradise Planner Co.

Best loyalty app I've found. Vip tiers at an affordable price, no order limits, easy setup, lots of customization and a clean and modern looking design. And great customer service from Chris!

Equipos Interferenciales

I'm using this app to launch my loyalty program. I think it's very complete in free mode. Also paid modes are MUCH CHEAPER than other apps, so in case you need an upgrade it's not a big deal to pay.
Everyone it's always in contact, it's easy to resolve any questions or problems

Tot Threads

Great app. I have used this for about 6 months to gain customer confidence and repeat business. It has improved my POS and online sales.

Online & Beyond

For the first glimpse, the app looks very interesting; but practically it doesn't work! I installed it, customized it, and tried it but it's not reflecting the addition of points after purchases. I raised the issue to the support team a week ago, and chased them twice for updates. Last update I had was that they are "checking" and that was 3 days ago - till now it's neither resolved, nor I heard from the support team.

Lady x apparel

I am trying to get in contact with someone and none answer I been charge $25,000 dollars I only have 535 members thank god my card didn't go true but now I can't print labels because I have a bill for 25,000 I need this fix now

Developer reply

July 7, 2021

Thanks for reaching out. I apologize for the scare and am glad it's been resolved. It looks like you upgraded to a custom plan on July 1st with 5,000,000 active members (the highest custom plan we offer) and then downgraded to our Startup plan for $29/month on July 2nd, which, perhaps, was your intention from the beginning? If you exceed our normal pricing plans with more than 12,000 active loyalty members we offer custom plans and you can specify the number of members you'd like. In this case, when you upgraded, you selected the maximum possible value and it caused the price to be very high. There is a confirmation page where merchants have to accept the new pricing in Shopify and it usually prevents any issues but seems to have been accepted when you upgraded. We're going to lower the maximum number of loyalty members from 5M to 250k in response to your report to ensure the pricing maximum is much lower unless a business reaches out to our team and has more than 250k customers in their loyalty program. If you have any follow-up questions, please feel free to reach out to our team at support@glowloyalty.com we're happy to help.

Crystals By Serendipity

We've been running the Rewards and Refer a Friend programme for about a month and the early customer take up and reaction is good. The App itself is pretty much intuitive, quick to set up and highly brandable. When we've needed support it's always been forthcoming and helpful, but if you're in the UK be aware they operate on East Coast USA time zone. We've happily moved up from the Free plan to the first level of Paid for based on our early experience. We love to be able to integrate with JudgeMe Reviews

Viva La Moda

I have added this app to both of my websites, the support was amazing quick replies and simple easy to follow instructios. The initial setup was straightforward and took about 20 minutes. I can't comment on the sign up rate as yet as I have just gone live. Thanks to Ryan awesome support.

Vinyl Me Crazy

I only started using Glow Loyalty but my experience has been great. Easy to use, customer support has been excellent (thanks Ryan!). Migration from my old system was super easy, too.

Great Aussie Sweet Company

I would recommend this app to reward loyal customers. I was really happy with their customer service and happy to help structure a plan that works well for us.

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