Reviews (105)

Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer retention and shopping experiences through its loyalty program. They value its easy setup, user-friendly interface, and customization options like reward names and colors. Features like Klaviyo integration and VIP tiers are particularly appreciated, along with reliable performance and responsive customer support. The free plan is popular among small businesses, and integration with Shopify POS and email platforms streamlines operations.

August 13, 2021

For the first glimpse, the app looks very interesting; but practically it doesn't work! I installed it, customized it, and tried it but it's not reflecting the addition of points after purchases. I raised the issue to the support team a week ago, and chased them twice for updates. Last update I had was that they are "checking" and that was 3 days ago - till now it's neither resolved, nor I heard ...

Online & Beyond
Croatia
11 days using the app
Glow Loyalty replied August 17, 2023

I'm sincerely sorry to hear about the trouble you experienced with our app, and I apologize for any frustration the delayed response from our support team may have caused you ...

November 18, 2020

The free app is nice. I like how easy it was to set up. I do not like that the points for whatever reason won't automatically add after the purchase. Not sure why but I had to add the points myself. Hopefully it can be fixed soon.

QueenSanity
United States
9 days using the app
November 15, 2020

Die App lässt sich problemlos übersetzen bzw. individualisieren. Das Design lässt sich anpassen und alles funktioniert so wie es soll. Ich habe viele Apps ausprobiert, dies hier ist mit Abstand die Beste!

The Facial Room
Germany
About 3 hours using the app
Edited March 13, 2020

Google see's this app as malware and will shut down your marketing campaigns with no warning over night if you use this app!
Be warned!

It will kill your sales instantly via google switching your marketing off!
We are having to go through great lengths to get this rectified and losing thousands in revenue in the interim! Not happy

This has now been resolved - but it did cause a big problem!

The Psychic Tree
United Kingdom
1 day using the app
Glow Loyalty replied March 13, 2020

We're very glad the issue has been resolved!

We're a small team, family owned, and have worked incredibly hard to earn the trust of businesses on Shopify. We are truly sorry ...

January 26, 2021

There is no free option as is states, don't recommend even trying this app,
I have installed it and only then could find that it does not have free option

charm-store.com
Netherlands
7 minutes using the app
Glow Loyalty replied January 26, 2021

Hey there, I think there might be some confusion here because Glow does have a completely free plan. There are no fees and no monthly charges on the free plan and it works ...