Reviews (105)

Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer retention and shopping experiences through its loyalty program. They value its easy setup, user-friendly interface, and customization options like reward names and colors. Features like Klaviyo integration and VIP tiers are particularly appreciated, along with reliable performance and responsive customer support. The free plan is popular among small businesses, and integration with Shopify POS and email platforms streamlines operations.

February 25, 2024

Excellent app, really well thought out and flexible. They migrated our clients for us and tailored it to our needs. Excellent support!

As a coffee roaster and coffeehouse, we really appreciate their pricing plans. Glow is one of the few that base it on the number of members and not the number of transactions.

For anyone thinking of using Shopify's POS, choose 'member-based' plans and avoid the ...

Le Petit Moulu
France
20 days using the app
December 2, 2020

There is ABSOLUTELY NO SUPPORT!! The app will randomly work for customers. Any customer that already has reward point can not access them. It is NOT WORTH IT!!!!

Melanated Queens
United States
About 1 year using the app
Glow Loyalty replied December 11, 2020

Hey there,

I want to apologize for the experience you had with our support. We have support staff online from 8 AM - 5 PM PST on weekdays. On average, our response times are ...

Edited February 12, 2021

I don't even know where to begin with the headache this app has caused our business. We pay over $390 a month and the site is down half the month. No support and the amount of customer emails and messages we have to answer due to the site and codes not working is unbelievable. We have had to hire someone just to handle this apps issue. We will be done with this app in 2 days and it is the biggest ...

Glitter Craze
United States
12 months using the app
Glow Loyalty replied February 11, 2021

I am sorry to hear about your experience. I reviewed your account and can see that you exceeded the number of active members on your plan a few times, which caused your ...

December 27, 2019

Excellent. The app works great (better than any other). It works as expected every time. But truly the most phenomenal part of this app is the development team. Responsive, fast, courteous, and empathetic. Cannot recommend these guys enough! Download it today and support a truly wonderful dev team.

Intyrnational
United States
14 days using the app
Glow Loyalty replied December 27, 2019

Thank you so much! We value you as a customer and really appreciate your "glowing" review! :)

July 25, 2022

Speedy and professional customer service. A bit pricey when you have more than 50 users but other than that our experience has been good so far.

ShirtPunch
Canada
10 months using the app
Glow Loyalty replied August 17, 2023

Thank you for your thoughtful 4-star review and your kind words about our customer service. We’re thrilled you've had a good experience with our team! We understand that ...

October 16, 2020

it is a great app. Thank you for all of your help with the process.. I had no issues at all. debstilbud.dk

Deb's Tilbud
Denmark
11 days using the app
July 21, 2020

The app is perfect for a micro start up like ours. I liked that the pricing was fair and I was not really losing out on features using the free plan. Once my customer base grows, I will be able to seamlessly jump to the next tier plan at a reasonable price.

Easy to set up, allows for me to use my own colours and logos. The customer service was also excellent when I was first comparing different ...

MeatworksAfrica
Kenya
9 days using the app
October 7, 2020

Esta app esta increible, super sencilla de usar e instalar. El widget esta hermoso y le da muchisima visibilidad a los clientes. Super importante que puedes traducir todo al español! hasta los correos que se le mandan a tus clientes y esto para mi negocio es clave. Muchas gracias!

Freyja Magical Beauty Care
Mexico
9 days using the app
October 14, 2023

Cambio los textos en los ajustes de la aplicación en la sección ''traducción'' pero no se aplican. Le doy a guardar cambios, aparece que se han guardado correctamente pero no se guardan.

CLUNIA
Spain
8 months using the app
January 29, 2020

I'm really impressed with their customer service. I was hesitant to try an app that is relatively new in terms of number of reviews, but I'm so glad I did because everything thus far since install has been exactly what I was hoping for. Very intuitive, well-designed and great support staff if you have any needs whatsoever. Thank you guys

WESTON JON BOUCHÉR
United States
8 days using the app
Glow Loyalty replied February 1, 2020

Thanks for the kind words! We're glad you decided to give us a try. Please let us know if there is anything we can do to help in the future.