Glow: Loyalty Points & Rewards , 98 reviews
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We spent a lot of time looking for the right loyalty app, and launched one other one and then deactivated it. Glow had the flexibility we wanted in the Rewards based on $ spent, making our program really simple for customers. There are a few things you need to do manually (like upload customers from another app) but the team was super helpful and responsive and had it done within hours. I highly recommend!
Great app and great team of developers always ready give you the right advice. Nothing better in Shopify downtown...
Thanks for much for the great review! It means a lot!
I am loving this app so so so much! It's easy to use and I like the look of it. My customers are also getting really excited!
It's a great app with great features and is reasonably priced.
The matters we requested were handled with sincerity.
We recommend this app.
Thank you so much.
Thank you for the good review! 🌟 We are thrilled to hear that you find Glow Loyalty to be a great app with valuable features at a reasonable price.
Your kind words regarding our team's sincere handling of your requests mean the world to us. We truly believe in providing exceptional and heartfelt service to our merchants, and it’s fantastic to know that this has been reflected in your experience.
Thank you for choosing Glow Loyalty and for your generous recommendation. We're here to support you every step of the way as you continue to grow your business!
Warmest regards,
Glow Loyalty Team
Very good app. The price is fair and the app itself has a lot of usefull features. Costumer support is very efficient ! Hightly recommend !
Thanks so much for the kind words, we're glad you're enjoying the app. Please let us know if we can help with anything else along the way!
It is a great fit for my clothing website. I love seeing the new members and emails templates are great.
I am trying to get in contact with someone and none answer I been charge $25,000 dollars I only have 535 members thank god my card didn't go true but now I can't print labels because I have a bill for 25,000 I need this fix now
Thanks for reaching out. I apologize for the scare and am glad it's been resolved. It looks like you upgraded to a custom plan on July 1st with 5,000,000 active members (the highest custom plan we offer) and then downgraded to our Startup plan for $29/month on July 2nd, which, perhaps, was your intention from the beginning? If you exceed our normal pricing plans with more than 12,000 active loyalty members we offer custom plans and you can specify the number of members you'd like. In this case, when you upgraded, you selected the maximum possible value and it caused the price to be very high. There is a confirmation page where merchants have to accept the new pricing in Shopify and it usually prevents any issues but seems to have been accepted when you upgraded. We're going to lower the maximum number of loyalty members from 5M to 250k in response to your report to ensure the pricing maximum is much lower unless a business reaches out to our team and has more than 250k customers in their loyalty program. If you have any follow-up questions, please feel free to reach out to our team at support@glowloyalty.com we're happy to help.
I have vetted several loyalty apps for Shopify and have nothing but good things to say about Glow after using them for a couple of months. They are the least expensive of all the apps I have investigated and offer the most features for the price point. They have a free plan, and it's only $9/month for up to 500 customers. Other apps in this category charge hundreds per month for similar features. Glow is simple, and they make it easy to award points to your customers and set up rewards. Customers can use their widget to exchange their points for discounts or products from your store. They do award guest accounts with points by default, but you can disable that option if you'd like or set points to expire, so they don't count against your limit. It's easy to control your numbers if you are working on a budget, however, we use guest points to our advantage and incentivize guests to register and claim their points. A+ to the team as well, they are very accommodating and always responsive when we reach out.
Thank you for the great review. We're thrilled that you've found Glow's loyalty and referral features to be a great value compared to the other Shopify loyalty apps. Please let us know if there is anything we can do to help in the future.
I really love this app! It looks great and professional and my customers love this. Also the team is so helpful and kind. They always answer to all my questions and help me in figuring out the best solution for my website. A great experience for me and my staff.
Thanks for the great review, we're thrilled you're enjoying Glow and are here if you need support.
There is ABSOLUTELY NO SUPPORT!! The app will randomly work for customers. Any customer that already has reward point can not access them. It is NOT WORTH IT!!!!
Hey there,
I want to apologize for the experience you had with our support. We have support staff online from 8 AM - 5 PM PST on weekdays. On average, our response times are approx 4 hours, but we do answer questions in the order we receive them to be fair to merchants, and also by the level of plan. As for customers not being able to redeem their points, it sounds like you may have exceeded the max number of customers with points on the free plan or disabled the app inadvertently, but we are happy to investigate further and help if you circle back. Our team has reached out a couple of times from what I can see but we haven't received any replies. Perhaps an email issue? Not certain but we'd love an opportunity to help if you can please email support@glowloyalty.com and ask for Larry or Ryan.