Glow: Loyalty Points & Rewards , 98 reviews
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There is NOOOOO support. Every time I launch this app it says no one is available and they will get back to me in 1 day. Then the messages wont go through half the time. Don't waste your time. **** UPDATE I have waited for weeks for someone to bother to reach out after this review and STILL no one bothers. PLEASE STAY AWAY. There are much better performing apps with support on the marketplace.
Hey there,
I apologize for the support experience you had with Glow. We have support staff online from 8 AM - 5 PM PST on weekdays. On average, our response times are approx 4 hours, but we do answer questions in the order we receive them to be fair to merchants, and also by the level of plan. In your case, I think there may be an email issue because we have sent a couple of messages without a reply. We'd love to help though if you're willing to circle back. If you email support@glowloyalty.com and ask for Ryan or Larry I'll be sure that you get premium support on our free plan to resolve any issues. Again, I sincerely apologize and hope to hear from you soon.
I have added this app to both of my websites, the support was amazing quick replies and simple easy to follow instructios. The initial setup was straightforward and took about 20 minutes. I can't comment on the sign up rate as yet as I have just gone live. Thanks to Ryan awesome support.
For the first glimpse, the app looks very interesting; but practically it doesn't work! I installed it, customized it, and tried it but it's not reflecting the addition of points after purchases. I raised the issue to the support team a week ago, and chased them twice for updates. Last update I had was that they are "checking" and that was 3 days ago - till now it's neither resolved, nor I heard from the support team.
I'm sincerely sorry to hear about the trouble you experienced with our app, and I apologize for any frustration the delayed response from our support team may have caused you. We deeply appreciate the time you took to try Glow Loyalty and to bring this issue to our attention back in 2021.
I want to reassure you that since your review, we have taken significant steps to improve our customer support process. We have expanded our support team, implemented new training protocols, and enhanced our monitoring systems to ensure that all inquiries receive timely and effective responses. Our customers are incredibly important to us, and we are committed to providing the top-notch service that you deserve.
I understand that this response may come after much frustration, and I would like to make things right if you are open to giving us another chance.
Thank you again for your honest feedback—it has been instrumental in driving the changes that we have made.
Warmest regards,
Glow Loyalty Team
Amazing app, it is super easy to setup (I completed mine within minutes)
You can change your rewards naming to fit your branding as well as color customization to match your theme (there are a lot of features that are built in this app)
Support are amazing, very quick reply and super friendly.
Backing up your data is also very simple
I definitely recommend this app highly for those looking to get a membership rewards program.
Thanks so much for taking the time to leave a review! We're so glad you're enjoying the app!
The free app is nice. I like how easy it was to set up. I do not like that the points for whatever reason won't automatically add after the purchase. Not sure why but I had to add the points myself. Hopefully it can be fixed soon.
Die App lässt sich problemlos übersetzen bzw. individualisieren. Das Design lässt sich anpassen und alles funktioniert so wie es soll. Ich habe viele Apps ausprobiert, dies hier ist mit Abstand die Beste!
Google see's this app as malware and will shut down your marketing campaigns with no warning over night if you use this app!
Be warned!
It will kill your sales instantly via google switching your marketing off!
We are having to go through great lengths to get this rectified and losing thousands in revenue in the interim! Not happy
This has now been resolved - but it did cause a big problem!
We're very glad the issue has been resolved!
We're a small team, family owned, and have worked incredibly hard to earn the trust of businesses on Shopify. We are truly sorry for the impact this had on your business and want you to know we did everything in our power to get it resolved as quickly as possible.
Unfortunately, we still don't know why we were flagged by Google, just that they were able to fix something on their end that was, incorrectly, flagging our domain as malicious. It was a very unfortunate event and nothing we had control over, or were able to remedy ourselves.
We hope you'll reconsider using Glow in the future and want thank you for updating your review to let others know the issue was resolved.
There is no free option as is states, don't recommend even trying this app,
I have installed it and only then could find that it does not have free option
Hey there, I think there might be some confusion here because Glow does have a completely free plan. There are no fees and no monthly charges on the free plan and it works with up to 50 loyalty members. You can find it on our pricing page and in the app on the subscription page when the app is installed. We'd love to help if you are still looking for a free loyalty app for shopfiy. https://www.glowloyalty.com/pricing