Reviews (6,410)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its user-friendly interface and seamless integration with Shopify, which simplifies managing Google Shopping feeds and ads. It supports multiple platforms including Facebook, Pinterest, and Bing, enhancing advertising strategies. The customer support team is noted for their responsiveness and expertise, providing real-time assistance and proactive optimization tips. Merchants appreciate the personalized support, such as video conferencing, which improves campaign management and advertising effectiveness, potentially increasing sales visibility.
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Great app and good support - thanks very much. Was able to help when I had an issue with Shopping straight away.
Easy to navigate through AND does a fantastic job uploading products to google . Definitely recommend it 5/5.
App is easy to use and integrates seamlessly. Customer support is next level and answer queries promptly and efficiently!
I use this app for my Shopify store. Works really good and the help support is really good as well. Thank you.
Amit and his team are responsive to questions and issues that comeup. Their videos for app have educated us on using Google Shopping better not only w app.
This app is well worth the small monthly fee. It's SO much better than the Google Sales Channel app which yes, is free, but nowhere near as versatile as this. The main point I want to make here is that the Simprosys support team are AMAZING. Sohil was super responsive and really couldn't be more helpful. We had some initial problems with our feed (which were our fault) and within a matter of a couple hours of me being in other meetings, their team had it totally solved for us. I know many people using this app who have all had the same experience. Honestly not seen customer service this good anywhere.
I would like to share this incident, i had 4 accounts and all of them suddenly vanished after using this app, I don’t know what happened, something they have done
Dear Merchant,
Thank you for sharing your incident with us. We are sorry to hear that you have experienced a problem with your accounts. We value your feedback and we want to assure you that we (or our app) have not done anything to cause the disappearance of your accounts.
Please note that our app's primary job is to submit the product data feed from your Shopify store to your Google Merchant Center. We do not get access to any of your accounts automatically when you complete an integration process within the app. Account access must be granted manually by any Admin user.
Therefore, we believe that the disappearance of your accounts is not related to our app, but rather to some other factors that are beyond our control.
We would appreciate it if you could confirm when and how you lost access to your account. Did you notice any other unusual activity before or during that time? For example, did you install any other app or add any new team members to your accounts?
There are some possible reasons why you might have lost access to your accounts, such as using weak passwords or credentials for your account or adding another user to your account who might have removed you from your accounts.
We appreciate your understanding and cooperation. We value your trust and loyalty and we hope to continue serving you with our app.
We are again assuring you that there is nothing wrong done by us as Simprosys or our App.
We have already tried to get in touch with you via email but we haven't heard back from you. So kindly get in touch with us by replying to us at support@simprosys.com, so we can discuss the issue you are actually facing and help you suggest a possible solution for it.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia
great google shopping app. great support, solve all my problems. thank you! and easy to use. Hope you are getting better and better.
Sachin is very helpful. He helped me to solve problem quickly and professionally. Simprosys Google Shopping Feed's customer service is really good.
I love this app so far! We can manually Search each product.It's super easy to use THANK YOU! Highly recommend this app.Great Support