Reviews (6,331)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its excellent customer support, ease of use, and comprehensive features. They appreciate the responsive support through live chat and Zoom, and find the setup and management of Google Shopping feeds straightforward. The app also supports dynamic Facebook catalogs and GA4 metrics, enhancing product visibility and sales. Its reliability and multifunctionality across platforms like Google, Facebook, and Pinterest make it a cost-effective choice for digital marketing efforts. Merchants praise its performance, reliability, and value for money, making it a recommended tool for optimizing online advertising.
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Some nice features to get you started. Couple of complaints, though:
1) Customer service is not readily available.
2) Annoying amount of banner ads on their dashboard and using their tools for other apps they own. If you 'x' out, they come back in 1 minute.
3) Red alerts on the dash really mean that they have new features. Has nothing to do with warnings or errors. Red alerts will not go away.
4) I cannot put in sizes into the product unless I do it on Shopify and with towels as the category, I'd prefer to leave it out on Shopify. Google recommends/requires it. No feature with their program for this.
Simprosys has been always great in providing top notch support, we were advised to keep this app by a professional top Google ads agency highlighting the benefits of this app vs the Google shopping app.
Very please with the service which is fast and detailed and like to mention Riya Sawant for the great support.
The support and knowledge from the Simprosys team is second to none. All issues I had were quickly resolved over email and even video conferencing. Highly recommend this app over the free Google and Youtube channel app where there is little to no configuration possible.
avoid at all costs. support is horrific. the app doesn't work.
We have been struggling with this App. Out of Stock items continue to show up in paid Ads. We want product to be able to be purchased-even if out of stock-but not have the items advertised so we pay for Clicks. THIS APP DOES NOT ALLOW THIS! Support is horrific...long delays to respond....zoom calls are a complete waste of time as you can't understand a word that is said. Stay away from this App.
the app is excellent, but the costumer support is beyond amazing. just with a simple click to access the live chat the response time is pretty fast. an the agent (Abhishek Tiwari) is well trained as he did solve my technical query in less then 10 min
Update: They were able to help me to figure this out and get the conversions working again.
Update: For some reason conversion tracking is no longer working. The purchase conversion is not showing anything but add to cart and begin checkout are. I see no where how to fix this and don't understand why it stopped working.
The support was excellent. They helped me get everything setup and working the way I needed it. They even helped me get it working with features that it didn't have. All our products are looking great now!
Great and responsive customer service. Always sort out any issues I may be having. Could not recommend enough.
I'm planning to use Google Automated Discounts through this app and since my submission has just been approved by Google, I cannot really review the app itself, however, customer service is massively five stars! They always promptly reply my emails and help me out when needed.
Very good after-sales service, they responded immediately after I sent the message and we solved my problem within 5 minutes
Very great app with lots of great features. I couldn't have asked for any better app to manage all my Google shopping product feeds