Reviews (8,856)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ease of installation and seamless Shopify integration, enhancing user experience and simplifying operations. They appreciate the effective customer service and the app's functionality in connecting stores to Google for product showcasing and advertising, which helps expand reach and drive sales.

November 25, 2022

I wish i could give google 0 reviews, custom support is ridiculous they don't help you with anything. I have been trying to connect my store for a long time, it would let me connect and Shopify wouldn't help, Shopify asks me to contact google and google has no idea. i have been waiting for a reply from google for a long time and when they do reply it's not a helpful reply. i have wasted so much time with google.

Neon Chase
United Kingdom
10 months using the app
Google LLC replied November 28, 2022

Hi there,

Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Chris | Shopify Support

March 20, 2021

Very good application so i invite peaple to use this application for their businesses. Very easy to use.

HoltyShop
France
10 months using the app
June 24, 2020

I realy like this app it helps me to improve my marketing strategy and realise benefits with all the products listed in my store.

Gadgetcentury
United States
21 days using the app
December 14, 2020

still, work in progress and trying to get my head around it. So far it's all ok and I hope by the time its done, ill be happy

M-A SUBLIME
United Kingdom
Over 1 year using the app
Google LLC replied December 17, 2020

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm going to take a closer look at your store and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.

Robyn | Shopify

July 6, 2023

convenient, good to use, very easy to use, recommend to other vender, hope you develop more easy use app

Worn To Love
United States
20 days using the app
November 24, 2020

Just started using google ads. Everything works great so far. Recommend it to everyone who is looking to expand.

DreamyAroma
United Kingdom
20 days using the app
November 10, 2019

I have not installed the application as yet. I am not aware of the outcome as it provides the questions even before installation

Youxernet Mall
South Africa
20 days using the app
November 12, 2022

One Problem chases the other. There is easy and working AND then there is Google channel, which is not working at all.

Cake Lover Dog
Germany
10 months using the app
Google LLC replied November 16, 2022

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing.

Vance | Shopify

Edited February 17, 2018

Horrible app. Used to be 100x easier to fix errors. I will pay for another app just so I don't have to use this one anymore.

Please, Shopify, focus on the platform improvements and much, much less on apps. Let 3P's address those needs.

Theshopcom
United States
10 months using the app
August 10, 2019

I found the app easy to set up BUT the app is displaying the wrong price for some (but not all) products.
Specifically, it appears that in some cases the logic is selecting the lowest price of the available variants for a given product rather than the actual variant price. For example; My product X has variants x, xx and xxx. If variant x = $10, variant xx, $20 and variant XXX $30; the Ad is displaying variant xx price as $10, rather than $20.
I logged the issue but no help forthcoming to date (it's been a few days). The issue was raised via a customer asking for variant xx at the 'advertised price'.

Boomers Protein
Australia
10 months using the app
Google LLC replied August 15, 2019

Thank you for leaving your feedback and for providing context behind your issue. I can see why this issue would be problematic so I will be sending you an email shortly to follow up on this and see what can be done. Please keep an eye out for my email and I hope we can discuss this further. -Victor, Shopify Support