Reviews (8,163)

Overall rating
4.5
Counts per rating level
  • 70% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and user-friendly setup, noting its value in boosting sales and expanding audience reach. They commend its consolidation of Google-related products, automatic product updates, and insightful tracking capabilities. The direct store embedding in YouTube is seen as a beneficial feature. Merchants report increased sales traffic after a month of use and recommend the app for its problem-solving abilities. Constant updates and improvements are also appreciated, reflecting a commitment to an excellent user experience.

August 19, 2020

Google as always doing not only an amazin job but also the best in the internet world! keep it up with the good work

My Emerald Place
Ireland
9 days using the app
October 11, 2018

Do not use this app. IT shows up first because its a Shopify made app. The reviews are true. It is buggy and does not work properly. There are others out there that dont charge much that will be reliable. We lost a month worth of google shopping sales (did not realize was not working until pulling monthly report) due to this app not syncing and disabling our shopping campaigns by default. Save yourself the trouble and pay a few bucks for a working app. Even Shopify support admitted it has issues and recommended another app. You have been warned....

Zen Hanger
United States
4 months using the app
May 14, 2020

I helped me to finish connecting the last dots. Waiting to be reviewed. Glad that google has this app in the store. I can remove my paid app now.

Paintbynumb3r
United States
9 days using the app
January 10, 2021

es facil de configurar con shopify, aún no realizo la creación de la cuenta google ads. Espero sea facil y rapido.

iparacelular
Colombia
4 months using the app
October 3, 2018

This is the worst app that Shopify could possibly have come up with for Google Shopping. The old one was infinitely better, because it actually had significantly positive value whereas this app has strongly negative value.

You have no access to your own Google Shopping account which Shopify creates when you install this app. Shopify completely co-opts the ability to have and use your own Google Shopping account. If you have a Google Ads Client Center account, it actually WON'T WORK AT ALL. It will link to your MCC account instead of the client account, which means that product data doesn't make it to the client account. No product data = no ads. There is nothing you can do about this, because using this app means that Shopify is using their own Google Shopping account which you cannot access or modify in any way.

Even if I could get it to work, I wouldn't dare use the limited functionality that it has to create campaigns. If you value your marketing dollars you wouldn't either. It allows virtually no control over your campaign (for instance, negative keywords, which are absolutely critical to product ad campaigns, cannot be added). Essentially all you can do is set a budget. It should be horrifying to anyone who knows anything about search ads. How anyone at Shopify thought this would be okay is beyond me.

Security is also a concern. This app requires managerial access to your Google Ads campaign to operate.

The discontinuation of the old app in Shopify and the creation of this new Google Shopping app was one of the least customer-friendly decisions that Shopify has ever made (along with reducing the number of users that each plan could have, which was an obvious money grab). My disappointment with this application is beyond words.

LabBalances.net
United States
4 months using the app
Edited April 1, 2021

This is our first time using this app. I am using it to channel more business and traffic to my business. Hopefully, it will bring in more customers to Kuzns Kreations.

KUZNS KREATIONS
United States
4 months using the app
Edited February 9, 2021

i liked very much how easy it was to enter and have it ready to publish my ads.Also i am expectant to see how well i will be in this new store i am opening .hopin for the best..

Advance City Store
Portugal
4 months using the app
April 18, 2020

I use this app for my children's website i love it very easy to use self explanatory . Download now

hhhway
United States
9 days using the app
January 15, 2023

Google makes it sound like that is so easy. I have been going around and around with this Google Merchant, Ads, Campaigns, and other requirements. Something is always wrong and no customer support. Google just wants you to pay more and more. Very unhappy.

Life Choice Coffee
United States
4 months using the app
Google LLC replied January 18, 2023

Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify

May 7, 2020

I completed the job but still not sure how to use the Google shop. I would've loved for a more thorough learning tutorial

ELITE STYLES CO.
United States
7 months using the app
Google LLC replied May 21, 2020

Hi there, my name is Jonathan and I'm a member of Shopify's support team! Thank you so much for leaving us a review. We really appreciate hearing from our merchants!

We have a ton of really fantastic learning tools to help you better understand the Google Shopping App! I'm going to follow up with you via e-mail and include a few different tools you can utilize. Look out for that message!

Talk soon,

Jonathan E. | Shopify Support Guru