Reviews (9,102)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.
Refine
-
By rating
Um app excelente e fácil de usar! Além disso, ainda tem um suporte que é extremamente rápido e atencioso!!!
Aplicativo esta atrasando a minha vida, ela esta buscando produtos que não estão mais na minha loja não estou conseguindo entender isso. Eu já tirei o produto da loja, não esta lá, so se existe algum lugar secreto que eu não estou enxergando, misericórdia, não tem suporte ? achei que iria facilitar a minha vida e esta apenas atrasando tudo, como pode puxar produto que não esta mais na loja, alguém explica isso ?
Horrible customer service no explanation of why they suspended my account. SPEND YOUR ADVERTISING MONEY SOMEWHERE ELSE.
Hi there, thank you for leaving us this review! We really appreciate hearing about your experience with the Google Shopping app and the Shopify team. My name is Jonathan, I'm a member of Shopify's support team, and I'd like to continue working on this with you!
I'm going to follow up with you via e-mail, so keep your eye out for that message!
Jonathan E. | Shopify Support Guru
I installed Google a while back and was charged $225 for ads that I did not authorize. Although the credit card company fought for me and got my money back I looked back and NOT ONE of my sales reflects coming from those ads, that I did not authorize. Now I look and read all these comments I know now they are a scam. Every last comment for 4 pages is negative. Wont ever use google for anything agian. But Kit is my friend. Grant Mars
Thanks for taking the time to share this feedback! I'm sorry to hear about this negative experience you had with the Google Shopping app.
Billing for ad spends are handled entirely by Google, while Shopify is responsible for facilitating the campaign creation. That said, we’re always working to improve the workflow and clarity of our apps, so I’ve followed up with you via email to log your feedback with our development team. - Lauren, Shopify Support
Its so complicated and confusing. It costs a lot of money and it take bachelors degree to understand their terms and policies which you will always run into an issue and get your account suspended for no reason. Definitely not a good way for the average person to work with.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding the Google channel app. While Google determines when an account is suspended, we definitely want to make sure that you get the support you need so that you can request a review of your account. I'll be sending an email out to help where I can.
- Nate | Shopify
It was very easy and efficient to use and setup. Made the process so much better than trying to do it manually
Setting up the different areas for Google Shopping, wasn't sure about everything, but soon figured the issues I was having.
It's pretty straight forward, as to its purpose. Google channel provides a quick and easy access into the Google infrastructure. I really like the email update when hitting view milestones.
Demora um pouco para carregar o feed de produtos, mas isso é de menos, o app é ótimo.
Recomendo!.....
I have had a lot of problems with this app. I installed it recently and I launched a campaign which is automated of course. However, after the products were approved and the campaign started running there was no information on the admin panel about the amount of ad spend. Then when I went to another app called ROI Hunter, on the google ads section of the app it said that I had already spent over $20.00. I am afraid to use this app because the admin panel says there is no ad spend and no activity and then later on I find out that I have in fact spend money on ads. I also had a lot of trouble with messages popping up saying that my shipping rates were not properly set up and that I had to include a range of shipping rates. I wanted to set up one standard free shipping rate for all products in my store.
Thank you for sharing this feedback. I'm sorry to hear about the issues you've had with setting up and using the Google Shopping app, especially in regard to the billing for your ads. In terms of your shipping set up, Google does require specific shipping settings to be in place in order to use the app. This link (http://bit.ly/2LOcskd) helps explain these requirements in more detail.
In order to look into this further and help investigate the billing on your account, as well as the shipping set up, I'm going to reach out to you via email. Please reply directly to my email once you receive it and I'll be glad to assist further. I look forward to hearing back from you! - Rae, Shopify Support