Reviews (8,856)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ease of installation and seamless Shopify integration, enhancing user experience and simplifying operations. They appreciate the effective customer service and the app's functionality in connecting stores to Google for product showcasing and advertising, which helps expand reach and drive sales.

Edited September 3, 2019

This app gives Shopify OWNERSHIP of your product catalog and you CAN'T ACCESS IT YOURSELF or give others access.

This means you can't sync it to Instagram to tag products/etc, you can't use the product feed to advertise on Facebook (even though you can see it in your catalogs), and basically - you can't do anything with it except advertise on Google Shopping.

This means you'll need ANOTHER product feed app (like Flexify) on top of this - which defeats the whole purpose of this app. Just use Flexify instead and save yourself this hassle.

Cat Bandanas
United States
About 1 month using the app
Google LLC replied September 24, 2019

Thank you for sharing this review with us! I'd like to see if I can help clarify the issue you've had here. To connect with your Facebook page and Instagram you will need to use the Facebook Channel app (http://bit.ly/2lggf0D).

The Google Shopping app is set up to be a bridge between your Shopify account and Google specifically. I’d like to help you make sure that everything is set up correctly in your account, so I've reached out to you via email. Hope to hear from you soon! -Lizzy, Shopify Support

August 23, 2022

Trying to connect your shop to youtube via this app is about as painful as a horse repeatedly kicking you in the face.

Chillhop Music
Netherlands
About 1 month using the app
Google LLC replied August 24, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

February 28, 2021

I have been using Google Store, it's new program but it's useful since people who searches business on maps can have instant view of what we got in store and it really helps to attract if we manage the store regularly. Only thing is it still doesn't approve of the items easily and requires a lot of changes and manual editing and review.

The Unofficial
Australia
About 1 month using the app
February 7, 2018

Disapointed :( :( All setup info and tips are made for the previous version of this app which also seemed more user friendly and up-to-date than this hagwash.. Seems like a scrappy beta version at best with very limited controls etc. etc. I see im not the only one with this issue... Hope you guys will read your reviews and fix asap (hint you are losing money from lost transactions fee's aswell).

Bryllupsgrossisten
Norway
2 months using the app
October 11, 2018

This is enough to make me decide if I will even keep Shopify, I have to start everything over thanks to this App. Products are not even showing on Google Shopping.

That One Toy Store
United States
2 months using the app
August 20, 2019

Google shopping product feed failed to post, I don't know why.The newly added items cannot be synchronized to the Google shopping app.

icandiy
China
2 months using the app
Google LLC replied September 4, 2019

Thank you for sharing this review with us!

There are a few possible reasons your products haven't appeared. Google Shopping products are subject to a review by Google, and there are also a few requirements for the channel to work, which you can find here (https://help.shopify.com/en/manual/apps/apps-by-shopify/google-shopping-app/requirements). You will want to make sure that you products are set to be available on the channel too.

I’ve reached out to you via email, so that we can continue looking into this. I look forward to speaking with you soon. -Lizzy, Shopify Support

January 22, 2022

They provide no way to actually view that your products are indeed on google. They only say that is been approved to google but there is no way to see if they are actually on google shopping.

Vermillo
United States
About 1 month using the app
November 27, 2020

Top App mit allen notwendigen Informationen und Hinweisen rund um das Thema Google Shopping! Gerne mehr davon.

K&M Internethandel
Germany
2 days using the app
January 27, 2023

No products have been syncing since early January. Stuck at a loss now adding new products. I submitted a support ticket but no response.

Swaadit
United Kingdom
About 1 month using the app
Google LLC replied January 29, 2023

Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify

May 13, 2019

COMPLETE WASTE OF TIME AND MONEY. This could not possibly be a bigger let down and in no way should be considered an "app" on Shopify. It's useless.

Yellow 108 | Sustainable Headwear + Accessories
United States
About 1 month using the app
Google LLC replied May 15, 2019

Thank you for taking the time to share your feedback with us about your experience with the Google Shopping app. I'm sorry to hear that you were disappointed. I've reached out to you by email to discuss this further and ensure that your feedback is passed on to our app developers. I hope to hear back from you! -Emma, Shopify Support