Reviews (507)

Overall rating
4.4
Counts per rating level
  • 65% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, simplifying product additions and order fulfillment. It offers a wide product range, including unique items like customized neck labels and baby products, enabling market expansion. The interface is user-friendly, easing setup and design customization. The app is noted for reliable, prompt fulfillment and high-quality products, even during peak seasons. Customer service is responsive and effective in issue resolution, enhancing merchant satisfaction.

November 21, 2019

The Gooten team has been very helpful in getting our products set up and linked to be fulfilled. We have tried the top 3 and they are the best out of them.

Linear Edge
United States
Over 1 year using the app
April 23, 2020

I've been using Gooten for the past several months. Their customer service is very good and I always get an answer right away or within 24 hours. They are very attentive to detail. The print products they offer are very good quality. They have a very nice selection of apparel partners, good quality.

Froodle
United States
Over 1 year using the app
November 27, 2016

I would definitely recommend Gooten. I just started on Shopify, and after much research, I decided to go with Gooten to supply my products. Every step of the way, they have been incredibly helpful (and extremely quick in their responses). I appreciate that they offer support via online chat and e-mail, and I am so pleased that they respond so quickly. They have always been incredibly professional and courteous, too. I was able to put through a sample order from my store, and when I received the goods (phone cases) I was truly impressed -- the cases looked amazing. Glad to have such a supportive company to help me!

Shopretroworld
United States
Over 1 year using the app
August 13, 2020

Solid 4 stars because the products of fine quality and I find they have some of the best prices for apparel. My profit margin is increased by selling mugs, shirts, and house goods through them, but the order takes a while to be processed and shipped. I do like there customer service though. I felt like their team communicated with me in a timely matter and that is important when I feel like I am doing it on my own.

Okaysionally Selling
United States
Over 1 year using the app
Gooten replied August 20, 2020

Thank you so much for your review! We are glad to hear that you have had a positive experience with Gooten. We are always striving to better serve our partners!

April 23, 2020

Great variety of quality products. Great print quality. A phone # would be nice, but emails work fine for their customer service.

Shopknuckleheads
United States
Over 1 year using the app
Edited May 6, 2020

I was extremely please with the length of time from order to shipped considering the staff shortages most companies are dealing with. My products were perfect and I will be switching the products I can to Gooten.

My T-Shirt People
United States
Over 1 year using the app
Gooten replied June 19, 2020

Hi, thank you for your review! We appreciate your feedback and are happy to hear that you are enjoying working with Gooten.

November 23, 2020

They carry some stuff other POD providers dont, but they will substitute a product for something similar if they are out of stock for that particular product. This is unacceptable for my business, as it depends on quality clothing from specific brands and models. Production time and shipping are good though.

Chumblez
United States
Over 1 year using the app
Gooten replied December 14, 2020

Hi! Thank you for leaving us a review. We understand your concerns about the replacement items but want you to know that we replace out of stock items with products that are of equal or better quality only! You can read more on our site under "Apparel Substitution Policy". We hope this helps. Thank you for being a Gooten partner!

November 11, 2019

I use Gooten and a few other apps within Shopify. They have never missed a deadline (if you actually read the handbook day of submission =day zero). After that they have always been on time. They do high quality work, with the exception of 2 ornaments out of the hundreds of products I've worked with them on.

Only downside is you have to email for customer service and they can take up to 24 hours to respond. I recommend that you change your shop settings to not process immediately because you can't cancel orders with them if you made an error. Overall I am happy with their prices and quality of products. Takes a little bit of work on your end, but I'm satisfied with the results and profit margins.

PreciousLittleArrows
United States
Over 1 year using the app
December 14, 2016

Handles all of my photo prints for my customers flawlessly.

Bleeblu
United States
Over 1 year using the app
February 5, 2021

Used all of the other apps/services....hands down the best in the business. Gooten helps us sell on demand globally without the hassle.

Jeremy Camp Official Shop
United States
Over 1 year using the app
Gooten replied February 9, 2021

Hey there! Thank you so much for leaving us a review. We are so happy that your experience has been so positive! We are thrilled to hear you think so highly of us. We look forward to working with you more!