Gooten: Print on Demand

I have been using Gooten for a year. The quality of the products is great, and it integrates well on whole. However they do NOT do well when it comes to addressing valid and fairly significant issues, such as needed original shipping information passed from their manufacturer to the original carrier, then on to USPS, so that I have what I need to file a claim with the carrier for losses when packages are lost. Gooten's response? "Not our problem - explain what to expect to your customer." When I mentioned that their system had no way to note a VAT paid by a UK customer via Etsy custom order, so that the customer wasn't billed for VAT twice, I was told they hadn't heard any complaints yet from their manufacturers, so there was no issue to address. I'm sure customers billed for VAT twice and anyone ordering via Etsy would disagree. The list goes on. Plus, CS is only available via email and can take days. Slowly but surely their refusal to address major problems and deficiencies in their system are outweighing the quality of their product.

Works well so far! Seems better prices than other stores too. Gives me a chance to make a decent profit off of merchandise sales.

I have had a great experience with Gooten so far. My Partnerships manager is very helpful and supportive and makes the process much easier for a solopreneur like myself. Would recommend.

There's hardly any customer service. They are not like the other POD services I used in the past. If you need help you probably won't get any. I am about to cancel my orders and move to another POD in the middle of it.

Integration of this app was a breeze. They are fast and easy to use! Obsessed is an understatement. They are my go-to-app from now on.

Installation and interface is easy to use. Great product selection and customer support. Very happy so far.

The app installation was straightforward once I read the instructions. They have a wide range of products, including some that I haven't seen on other print-on-demand apps. I would like them to add ways my customers can automatically add personalization to the order, but so far, Great app.

This app is very user-friendly. The customer service has been very helpful and walked me through each step and provided samples of every product we have requested.

2 Orders, 1 customer.
8/7 order date. 8/11 product shipped. Today is 9/13 and customer has not received the item. Gooten's 'manufacturer' has not received the item back (return to sender) - and they won't ship out a replacement until they get it back. Normally I would agree with this, but not in this circumstance. Order #2 - Customer decides to order again and send to different address. Order was placed 8/25. Today is 9/13 and the order has not started fulfillment yet. --- I will update this with Gooten's resolution as I'm still waiting to hear one. Not likely going to be good and I'm ready to halt all business relations with them.

This app was super easy to install and I love the variety of products it provides! The wine tumblers are my favorite item to sell from this app. I do wish that I was able to use more than one image on the product (for layering on a design) but other than that, the app is amazing and simple to use/navigate through!