Reviews (2,135)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its all-in-one platform that includes loyalty programs, referrals, rewards, reviews, and wishlist functionalities. It's praised for enhancing customer experience and boosting revenue and engagement. The app features a user-friendly interface and integrates well with platforms like Klaviyo. Exceptional customer support is frequently highlighted, with the team noted for responsiveness and customized solutions. It effectively replaces multiple apps, simplifying backend maintenance and improving user experience.

February 16, 2018

Love the ease of use of this app. Tremendous customer support. The daily email tips are very helpful. Great app!

Decalvenue
United States
21 days using the app
August 26, 2019

Support is very usefull and really helps us out with our questions. Nothing to point, until now our experience is amazing.

URBAN NATURE
Portugal
21 days using the app
Edited August 17, 2022

The Growave app is a very powerful all-in-one app that encompasses many features that are useful for e-commerce stores. The app is fairly easy to configure and it's UI / UX is simple and intuitive. The greatest part of the app is the translation function which allows for any and all translation of every single word within the app. My store's local demographic isn't English so having this function is extremely helpful versus smile.io is extremely very limited in language support.

wagu wagu
Hong Kong SAR
21 days using the app
Growave replied August 22, 2022

Hi Wagu wagu team😊,

Thank you for sharing your thoughts, we are more than happy that we were able to resolve the issue. We will try to improve the app and the customer service since every customer's feedback is valuable, and it is a perfect opportunity for us to see where we need to make changes and developments.

Once again thank you! 🙌

August 12, 2020

So far awesome! Great help from the team for setting it up!! Looking forward to everything it has to offer :)

The Purple Magnolia Boutique & Gifts
United States
21 days using the app
March 12, 2015

This app works exactly as the developer says it will. I'm happy with the content and look of the changes to my store. Not only that, but their support is beyond awesome! Very fast response time. They go way beyond the norm in terms of support. Thanks, Anton! You deserve more than the mere 5 stars I can give.

Alchemy of Bliss - The Shop
United States
21 days using the app
June 29, 2021

The app is great it has many useful features and the support team is amazing. They help you integrate everything and solve any issue you may have. :)

Palalami
Mexico
20 days using the app
Growave replied June 30, 2021

Hey Palalami Team,

Thank you so much for taking the time to leave an incredible review! It drives us to deliver the best product and effective support🌟.

It was a big pleasure for our team to work with you. Please don’t hesitate to reach out to us if there is anything else we can help you with, we’ll be happy to assist you😊❤️!

Edited October 15, 2018

This is the best social app that I have ever used. It is an all-in-one that save a lot of time and money. The team are very friendly and solve a lot of my requests. I have many other sites in the near future and I am going to install this app on all my sites. Thanks for the team's help. Now my site looks nice and very social for a lot of traffic. Great team and great app.

Keman

PICK YOUR LOOK
United States
20 days using the app
July 14, 2022

Tina was super helpful and was able to resolve my issue very quickly with no hassle at all. Thank you!

The Hemp Drop
Australia
20 days using the app
Growave replied July 14, 2022

Dear team at The Hemp Drop✨,

Thank you so much for your 5-star review! ❤️ All feedback is highly appreciated, as it enables us here at Growave to further develop our products and services.😊

Happy Growaving!

October 3, 2021

Love this app which combines several key functions altogether running seamlessly. And more important, the customer services are fast, responsive and helpful. Give it try!

Freshlite HK
Hong Kong SAR
20 days using the app
Growave replied October 4, 2021

Hi, Freshlite HK team!

Thank you very much for your honesty and for making our start of the week awesome. We all are super happy to see you satisfied with us and hope our relationship will become a strong and unbreakable bond, we will do our best to make it happen 🤗.

Our Customer Support team enjoys assisting every customer with any of their queries, and we always strive to exceed the expectations of each of them. We would love to help you further and make the growth faster and easier. Please don't hesitate to reach us anytime, we are always here to help you 💗!

Wishing you a fantastic week ahead ✨!

August 24, 2022

Very disappointing since the update. I am usually very happy with Growave but the Instagram feature stopped working for over a month now. I reported the issue immediately and no one is able to help. I used to display our influencers Instagram pictures with a specific hashtag and tag the products. Now this does not work and I can only display and tag pictures posted on our IG account (not pictures from a specific hashtag). I would change my review as soon as this issue is fixed.

CHUU
Hong Kong SAR
Over 1 year using the app
Growave replied September 12, 2022

Dear team at CHUU,

I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention🙌🏻.

Regarding your query, I'd like to kindly let you know that our app gives a signal to Facebook via the API, but Facebook's tokens are coming in invalid due to the hashtag posts not being displayed. However, our dev team worked with the Facebook support team and we were able to fix the issue.

I have sent you multiple messages and would really appreciate it if you will get back to me in order for us to make sure everything is working correctly🤗.

We appreciate your time and do hope that you will reach out to us soon✨!