Reviews (2,135)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its all-in-one platform that includes loyalty programs, referrals, rewards, reviews, and wishlist functionalities. It's praised for enhancing customer experience and boosting revenue and engagement. The app features a user-friendly interface and integrates well with platforms like Klaviyo. Exceptional customer support is frequently highlighted, with the team noted for responsiveness and customized solutions. It effectively replaces multiple apps, simplifying backend maintenance and improving user experience.

Edited August 28, 2020

I used this app to add the wishlist and social login feature for the timebeing and the process has been so so smooth! Can't speak to how well the feature is performing because we've just installed it but their customer service has been exceptional. With no coding background we sometimes struggle with integrations but this team could resolve most of our issues except the layout which we had to get an external developer to do for us. Overall extremely pleased with their service :)

STAC Fine Jewellery
India
15 days using the app
August 13, 2020

Excellent customer service regarding response speed and technical know how, they love to help you! This really set apart from other app.

Get Great Gadget
Hong Kong SAR
15 days using the app
Edited July 6, 2019

I have just started using the app, however I'm impressed. Staff is amazing & always there to guide you. Definitely worth a try.

Soler London
United Kingdom
15 days using the app
Edited April 2, 2021

We tested this app for a few weeks and it was great! Ultimately, we had to go in another direction due to other aspects we require for our services that tied into our Rewards Program in a way that Growave was not enough to accomplish. We would highly recommend Growave and are sad to part ways after receiving such personable and FAST customer service. UPDATE (six days later): We switched back and are so happy we did! :)

Footlights Dance & Theatre Boutique
United States
15 days using the app
Growave replied March 25, 2021

Hi team at Footlights Dance & Theatre Boutique 🤗,

It is so nice to hear from you. We can't thank you enough for taking your time to leave such a heartwarming review.

We feel particularly grateful we met on our road, and we cannot thank you enough for your choosing us and for your trust in us. It's been a blast collaborating with you💫💎.

Of course, this isn't goodbye; We strongly believe that we will see it as a part of our big family in the future💔.

In the meantime, we wish you success in your business and all the best to you!

February 6, 2020

Fantastic "all in one" solution for Reviews, Rewards, Blog Comments, and more! Their support staff is A+++ and help faster than anything I have ever experienced. So happy to be using this app.

Private Label Extensions
United States
15 days using the app
May 31, 2023

日本製の有料テーマ「MISEル」と合わせて利用しています。
写真つきのレビューとレビューに対するリワード、ウィッシュリストやソーシャルログインなど必要な機能がまとまっていて、とてもうまく機能しています。
管理画面も日本語にできますしレビューなども日本語で表示が崩れることはありません。

サポートは英語になりますが、翻訳ツールを使えば問題なくコミュニケーションがとれますし、とても素早く対応していただけました。

アンティークショップ SILVER-LUG
Japan
15 days using the app
Growave replied May 31, 2023

Hi team of アンティークショップ SILVER-LUG,

It's such a pleasure for us that we were able to meet your expectations and provide a smooth and effective tool for your business 🥰.

Our Support team works 24/7 to help you whenever you need assistance 😇🙌🏻!

Therefore, please let us know any of your questions or query. We are always ready to help you ✨!

Aidana,
Growave Support team.

April 4, 2020

I use this app mainly for the wishlist and social login features but the fact they also include reviews even in the free plan makes it all the more awesome. I really appreciate their great customer service as well, they've helped me customize exactly how I want the look of everything to be through their experience in shopify development/coding which is really helpful! I only wish I could utilize a little more within the free plan (remove branding, use rewards, etc.) but considering my take on everything, I can only imagine those with the paid plans using all of the available features (at least 7 apps in 1) have not only made Growave a nice addition to their stores, but possibly even a necessity!

ReImagineIt
United States
15 days using the app
Edited June 30, 2022

[Update]: I'm very impressed with the customer support from Tina - she has been responsive and very helpful! To install an new app takes less than one minute, but to set up all the features correctly really needs time. Tina has been helping me going through every step and she provided the amazing service. Thank you Tina! [Previous review]
This app looks like a good option, combining more features! However, there might be bugs: 1. The reviews were migrated but couldn't show correctly.
2. Got notification from Google Search Console about the Review snippets structured data issue and this will prevent our page from appearing in Search result. I've sent multiple emails to Growave support team asking for help. None of the above problems got resolved. This is probably a nice app if it can be installed successfully, but their support sucks. Their response to fix the urgent issues like this is much slower than the other apps we've installed!!!!!

Beauty by Jabees
Hong Kong SAR
15 days using the app
Growave replied June 30, 2022

Hey Beauty by Jabees team,

Thank you soo much for this amazing review! 😍 These kind words make us better and push us to work harder. We appreciate your help and your trustful feedback! ❤ We take every feedback into account, try to correct our deficiencies, and provide better service.

Have a nice day! ✨

July 6, 2017

Wow. OK. I've just seen your integrations. Thank you SO much, Kalys! Your app is simply beautiful! I've been wracking my brains for MONTHS whenever I'd see such features on other stores just wondering how I would ever get them in mine. And, boom, you've done it with just ONE app! You guys are simply amazing! You have a FAN in me!

The Airkitty Cartel
United Kingdom
15 days using the app
May 27, 2023

It is a great app and the chat assist is fast too. The only thing I would add into the app is an auto discount for my customers when they purchase based on their tier. It is more rewarding and it's easier to retain them. Unless it is already in the app which i don't know how to set it

Fravi Sdn Bhd (Bebehaus) 562119-D
Malaysia
About 1 year using the app
Growave replied May 27, 2023

​Dear team at Fravi Sdn Bhd (Bebehaus) 562119-D🤗,

Thank you for your positive review of our app! We're thrilled to hear that you find it great and appreciate your kind words about our customer support managers💗.

We appreciate your suggestion about adding an auto discount feature for purchases based on customer tiers. While this feature is not currently available in the app, we'll definitely take your feedback into consideration for future updates. Moreover, we have several workaround rules that give out discounts to customers as a reward for their purchases. If you have any more suggestions or questions, please feel free to reach out. We're here to help🙌🏻!