I have never ever ever spent sooo much time troubleshooting small and big glitches in this app! Yes, they provide good functionality for the money, yes it all works well nicely (when it work). Yes support is very responsive and does their best to help and fix things. This is why I put 2 stars, not 1. But if you are serious about Loyalty program - I would NOT recommend Growave. I don't have time to list here all the big and small issues I experienced. From the incorrect VIP levels assigned to my customers after the program started, to the loyalty points which haven't been accrued with eligible orders, to the wishlist, which got completely broken after one of my support requests, to the recent blackout, which damaged my brand at the time of new collection release. Countless, coutless glitches. I'm looking forward to switching to another App as soon as I have time, in spite of sincerely trying to give these guys a chance. 4 months of headache and frustration and counting.
Betty's Promos Plus, LLC
App was ok but had to delete because it conflicted with our slide cart drawer app and caused our mobile site to freeze up/become unusable. Once I deleted Growave our mobile site started working properly again. Probably wouldn't have been an issue if not for our slide cart drawer. I also wish they had lower tiers for paying for certain features, such as email reminders/emailing the wish list. I would pay $5-10 for that, but I didn't want to pay $30/month for additional features that we wouldn't have used.
Hi team at Betty's Promos Plus LLC,
Thank you so much for taking your time to leave us a review and let us know regarding your experience ❤️.
We wanted to let you know how sorry we are for this unpleasant situation🥺.
Here at Growave, we pride ourselves on our excellent customer service and all-in-one marketing platform. And in this instance, we clearly dropped the ball💔. We sincerely apologize for this incident.
We are eager to make things right and ready to go the extra mile to make it up. Also, we have reached out to you personally last 3 days by email and calling your phone number to touch bases. We would highly appreciate it if you get back to us by hitting the Live Chat button on our website or replying to our email (email@example.com) or we can jump on a call to discuss this further🙏🏻.
Also, it's worth noting that Growave can easily replace several third-party apps. Our team works very hard to justify this price point. We are totally invested in seeing you as our beloved customer back and ready to provide you extended Free Trial on our Growth plan and also give you a special discounted fee further.
Beware! These folks like to do their own app installs, which could be good or bad, depending. For us, it was not a good experience. If you do decide to get involved with these guys, make sure you backup your theme yourself before they start. They implement changes on live sites without backups and will write over customizations in place. If there are issues with the app, it is not possible to revert the changes.
We found their developers to be sloppy and undisciplined. Many mistakes were made. They do keep in touch and are willing to re-do the work over and over and over again until they get it right. However, in our case, they never did get it right, and after some weeks, we lost patience and confidence in their company.
UPDATE: Growave has asked us to remove this negative review several times. They accused us of being bad people ("A good person would not want to hurt another's business."). They claim they have corrected all the problems that we experienced. Maybe so. But we gave them many chances over many weeks, and mistakes were repeated and new mistakes made. You will have to decide for yourself.
Thank you so much for your feedback!
We always ask merchants which theme is best to upload our files and make changes as a part of our onboarding process. So when you install the app, you will see a dropdown that allows you to select a needed theme to implement the app.
Also, I would like to note all apps on Shopify including Growave, can’t reinstall the app itself. unless you install it back. Because apps don’t have access to your Shopify account. On top of it, we don’t know which theme is best to select unless you indicate it in your emails.
When it comes to our team we always notify our customers before making changes. It looks like you have simply missed our email that was sent right after you changed your theme. But we have already taken the necessary steps in order to prevent such a misunderstanding.
If you ever experience such problems, our team would be able to remove all codes from your live theme and implement it to the needed theme. Literally, it will be done in a few seconds. You can just hit the Live Chat button on our website, contact firstname.lastname@example.org or we can jump on a call to discuss this.
Rustic Urban Co
tried to add app and unless i upgraded to a subscription i was not able to add it to my page, had to uninstall and search for a new app
We deeply apologize for your bad experience. However, we would like to note that 30 days of free trial is available on any of our plans. Moreover, we offer an option to try absolutely all of our features for 30 days with no charges at all. You only need to select our free plan and you can just keep it Forever if you wish :)
We are always happy to discuss such issues and resolve them asap. You can just hit the Live Chat button on our website, contact email@example.com or we can jump on a call to discuss this.
Route One Apparel
I really do like this app, and it was beneficial for my business for the time I had it. However, after being a customer for seven long months without any sort of payment and they try to do the whole "bait and switch" tactic to force me into a $60/month contract, I find that a little sketchy and disheartening. It would be much better if they grandfathered a plan or made the payments more affordable. They basically make you pay MORE if your site gets more visitors, and it has nothing to do with the app itself!
Please accept our deepest apologies for that. This has been a tough time for us knowing that we've let you down and failed to provide you with the service you deserve.
Please note that we have totally changed our pricing since 2015. Since then, if we make changes on pricing, we grandfather existing plans. Currently, there are no extra charges for visits, existing members, or for setting up our app. Moreover, there are no extra charges for the number of wishlists, reviews, or for emails that are sent from our app.
As much as we would like to make things right, we understand it is quite late. But we would love to provide you with an updated free trial so that you could see all the power and potential of Growave.
If you have any questions on the new pricing, we are always happy to jump on a call to discuss this. Please feel free get in touch via Live Chat on our website or via the following email: firstname.lastname@example.org