Growave: Loyalty & Wishlist + , 2,052 reviews

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
    1.9K
  • 2% of ratings are 4 stars
    49
  • 0% of ratings are 3 stars
    10
  • 1% of ratings are 2 stars
    12
  • 2% of ratings are 1 stars
    35
What merchants think

Feedback submitted

Merchants appreciate this app for its diverse features such as loyalty programs, wishlists, and referral programs. It's praised for its user-friendly interface, seamless Shopify integration, and theme compatibility. The app is valued for its cost-effectiveness and responsive customer support that offers customization. It's reported to enhance revenue and customer engagement, with a translation feature beneficial for non-English speaking customers. Regular updates show a commitment to improvement and customer satisfaction.

April 3, 2021

App was ok but had to delete because it conflicted with our slide cart drawer app and caused our mobile site to freeze up/become unusable. Once I deleted Growave our mobile site started working properly again. Probably wouldn't have been an issue if not for our slide cart drawer. I also wish they had lower tiers for paying for certain features, such as email reminders/emailing the wish list. I would pay $5-10 for that, but I didn't want to pay $30/month for additional features that we wouldn't have used.

Betty's Promos Plus, LLC
United States
4 days using the app
Growave replied April 9, 2021

Hi team at Betty's Promos Plus LLC,

Thank you so much for taking your time to leave us a review and let us know regarding your experience ❤️.

We wanted to let you know how sorry we are for this unpleasant situation🥺.

Here at Growave, we pride ourselves on our excellent customer service and all-in-one marketing platform. And in this instance, we clearly dropped the ball💔. We sincerely apologize for this incident.

We are eager to make things right and ready to go the extra mile to make it up. Also, we have reached out to you personally last 3 days by email and calling your phone number to touch bases. We would highly appreciate it if you get back to us by hitting the Live Chat button on our website or replying to our email (support@growave.io) or we can jump on a call to discuss this further🙏🏻.

Also, it's worth noting that Growave can easily replace several third-party apps. Our team works very hard to justify this price point. We are totally invested in seeing you as our beloved customer back and ready to provide you extended Free Trial on our Growth plan and also give you a special discounted fee further.

December 20, 2018

tried to add app and unless i upgraded to a subscription i was not able to add it to my page, had to uninstall and search for a new app

Rustic Urban Co
Australia
3 minutes using the app
Growave replied March 27, 2019

Dear Rustic Urban Co,

We sincerely apologize for the negative experience you've had. Since your feedback, we've updated our pricing and introduced a new free plan, allowing customers to test our application at no cost.

If you have any questions or concerns, please feel free to reach out to us via email at support@growave.io. Your feedback is invaluable, and we're here to address any issues promptly.

Begaiym, Reputation Manager

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