Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its multi-feature offerings including loyalty programs, wishlists, reviews, and social login. They praise its user-friendly interface, customization options, and seamless Shopify integration. The loyalty and review features are highlighted for boosting customer engagement and conversions. The app's customer support is commended for its responsiveness, while its regular updates, affordability, and translation feature are also appreciated. Merchants view it as a valuable tool for enhancing revenue and customer loyalty.

May 6, 2024

friendly cs team and efficient :)

Vetopia
Hong Kong SAR
Almost 4 years using the app
Growave replied May 7, 2024

Hey, Vetopia team,

We're overjoyed to receive your feedback! It's wonderful to know that our customer support team left such a positive impression on you. We strive to be both friendly and efficient in assisting our valued customers like you. Thank you for choosing Growave, and please feel free to contact us anytime if you need further assistance. We're here for you! 💜

Begaiym, Client Care Specialist

May 8, 2024

THIS APP HAS AMAZING SUPPORT!! They have been extremely helpful with answering all my questions and even editing some widgets in my shop's theme. They'll always send photos of the changes too to ask if I'm happy with it or if I need any adjustments. It's also just a great app overall with very helpful features for growing your business.

Slayfire Cosmetics
United States
Over 3 years using the app
Growave replied May 9, 2024

Hello, Slayfire Cosmetics team,

Thank you for your kind words! Absolutely thrilled to hear your experience with us has been exceptional! We take pride in providing personalized support tailored to your needs. Your satisfaction means the world to us, and we're always here to make sure you're delighted with every aspect of our app.

Looking forward to continuing to support your business growth journey! 🎉🫶

Begaiym, Client Care Specialist

April 24, 2024

The app is easy and effective, I appreciate prompt responses from their team when a questions arises.

gabrielcosmetics
United States
Almost 4 years using the app
Growave replied April 26, 2024

Hey, gabrielcosmetics team,

Thank you for the fantastic feedback! 😍 It's wonderful to hear that you find our app easy to use and effective. Our team takes great pride in delivering quick and helpful responses to our users. Your satisfaction is our priority, so please don't hesitate to get in touch if you ever have any questions or concerns.

We're here to support you every step of the way! 💜

Begaiym, Client Care Specialist

April 25, 2024

good!

Suburban
Hong Kong SAR
Almost 3 years using the app
Growave replied April 29, 2024

Hi there, Suburban team,

We're delighted to receive your 5-star rating and to know that you had a positive experience! 😍🌟 Your satisfaction is our priority, and we're committed to maintaining the high standard of service you deserve. Thank you for choosing Growave!

Best regards,
Begaiym Client Care Specialist

May 13, 2024

We've been with Growave for about 3 years now and their app has grown so much in that time. It's pretty user-friendly (much better than when we first signed on). They're always developing their app to be more intuitive and have more features/compatibility which is great. While they're fairly expensive (we're on their Enterprise plan), they're actually cheaper than a lot of other apps and they give a nice discount for their yearly subscription. The best part is that their customer service and development team are VERY responsive. They're always quick to get back to you and resolve any issues that arise. They're even willing to custom code certain things to make the app fit your store.

Stirling Soap Company
United States
Over 2 years using the app
Growave replied May 14, 2024

Dear Stirling Soap Company,

Thank you immensely for sharing your thoughts with us! 😍💖 Your words truly resonate with our team's dedication to improving the Growave experience. Knowing that our efforts have positively impacted your business journey is incredibly rewarding. We're deeply committed to ensuring that our app not only meets but exceeds your expectations in terms of functionality and ease of use.

Understanding the importance of budgeting in business, we're pleased to offer competitive pricing and discounts, aiming to provide maximum value for your investment. It's heartening to hear that our customer service team has been there for you promptly and effectively whenever you need assistance.

Your partnership means the world to us, and we're genuinely grateful for the trust you've placed in Growave. Here's to many more years of collaboration and success together! 🎉🫶

Begaiym, Client Care Specialist

March 24, 2024

SUPPORT

UNTOUCHED UNITED
Hong Kong SAR
Over 4 years using the app
Growave replied March 25, 2024

Hi there, UNTOUCHED UNITED team,

We're over the moon to receive your 5-star review!🤩Our support team works tirelessly to ensure every customer's needs are met, and we're thrilled to hear about your positive experience. Thank you for choosing us, and we're here for you whenever you need us! 🫶

Begaiym, Client Care Specialist

April 17, 2024

The support team is absolutely awesome and made changes that we needed extremely quickly! Thank you so much.

Windrunner Leather
Lithuania
Over 2 years using the app
Growave replied April 19, 2024

Hello Team Windrunner Leather,

We want to extend our heartfelt gratitude for your kind words and the stellar 5-star rating! Hearing that you're enjoying the app and that our support has exceeded your expectations fills us with joy. Our team is committed to delivering top-tier service, and knowing that our efforts have made a positive impact is truly fulfilling. Your support means everything to us! 🥰

Should you have any further feedback or suggestions to share, please feel free to reach out to us.

Warm regards,
Begaiym, Reputation Manager

May 16, 2024

I was helped quickly. I received a quick response and settings were neatly adjusted and optimized. Very nice, thank you

Good Hair NL
Netherlands
Over 1 year using the app
Growave replied May 20, 2024

Hi Good Hair NL team,

We appreciate your awesome review! It's great to know that our team could help you promptly and adjust your settings perfectly. Your satisfaction is what we strive for. If you have any other needs or questions, feel free to contact us anytime. Thank you! 💝🥰

Begaiym, Client Care Specialist

April 24, 2024

Terrible Support
Does not work

Olazion
United States
Almost 2 years using the app
Growave replied April 26, 2024

Hello, Olazion team,

We sincerely apologize for the negative experience you had and for your decision to leave a one-star review. We have thoroughly investigated the matter and found that our support team made several attempts to reach out to you via email. However, it's possible that our messages may have been filtered into your spam folder. We kindly request that you check your spam section or provide us with an alternative email address for further communication.

Additionally, our support team diligently tried to contact you via phone calls over the course of two days, but unfortunately, we were directed to voicemail each time.

Please know that our support team responded promptly to your inquiries, and we have reviewed all possible errors on our end. We have done everything possible from our side to assist you.

We would be extremely grateful if you could take a moment to check your email and let us know if you have received our messages. Your feedback is invaluable to us, and we are committed to resolving any issues you may have encountered.

Begaiym, Client Care Specialist

May 7, 2024

Best app for what we need. Being able to have wishlist, loyalty and reviews in one is a win. Support is SO responsive, often able to fulfil any request I've had and gets back to me so so promptly. Highly rate how great this app is for the cost compared to competitors.

Mom Store
New Zealand
About 1 year using the app
Growave replied May 8, 2024

Hey there, Mom Store team,

Thank you for your kind words! 💙 We're delighted that Growave has proven to be the perfect solution for your wishlist, loyalty, and review needs. Our responsive support team takes pride in assisting you promptly and effectively, and they extend a heartfelt thank you for recognizing their efforts. It's wonderful to hear that you find our app to be a great value compared to competitors.

We're here to continue providing you with the best experience possible, and our support team is always ready to help.

Thank you for choosing Growave! 🌟🎉

Begaiym, Client Care Specialist