Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly, customizable templates and seamless integration with existing themes. It's known for its reliability and features like FAQ, Product Tabs, and Live Chat, which effectively reduce customer queries and emails. The responsive customer support team is quick to resolve issues. The professional look of the app enhances the user experience, making it highly recommended for small businesses due to its simplicity and effectiveness.

August 2, 2023

This app was an absolute lifesaver for my business. Very useful if you are subscribed to their paid plan. The FAQs, Product Tabs, and Live Chat feature is worth every penny!

Ecopify
United States
Over 3 years using the app
Shark Byte, Inc replied August 3, 2023

Hi Ecopify!

Thank you very much for the appreciation of our app!
Our team is glad that our app meets your needs, and we'll try our best to become better every day :)

Warm regards,
HelpCenter team

August 5, 2023

Support good and effective thank you. The problem was solved very fast and I didn't have any difficulty in accessing the chat.

LifeLight
Italy
5 months using the app
Shark Byte, Inc replied August 6, 2023

Hi LifeLight!

Thank you for leaving a positive review and for such a high rate of our support team work :)
It's a pleasure to hear that you are satisfied with our app and service, as we always try to do our best in case of providing our customers the best experience possible.

Warm regards,
HelpCenter team

November 20, 2016

Easy app to use and provides the perfect Help Center/FAQ for our customers. I'm not the most tech savvy person (I cannot code) and I have had no problems managing and manipulating the help center to serve our needs.

Sideclick Remotes
United States
Almost 8 years using the app
August 31, 2016

Easy use, great app. We like it.

Kesmekesme
Türkiye
Over 7 years using the app
November 22, 2016

Really awesome and easy to use app! Best part is it if free for customers!

Silverfiligree
India
About 7 years using the app
October 8, 2016

This is a great tool to add an FAQ to your Shopify Store! I wish more apps were as simple and seamless as this. I look forward to trying this developer's other apps.

Yetisnowmx
Canada
About 7 years using the app
February 22, 2017

We used to have one page with a lot of text explaining our product. This app makes it really simple to split the various customers questions up and read/find with a lot more ease.

Suave Petal
United Kingdom
Almost 7 years using the app
January 10, 2017

Great FAQ app, simple and clean.
Also has a built in search function.
Have a look how it looks in action: http://therogueandthewolf.com/tools/faq

The Rogue And The Wolf
United Kingdom
Almost 7 years using the app
September 23, 2016

Great app, makes it easy to setup a faq/help section with minimal effort.

Ecobeesupply
United States
Over 6 years using the app
March 3, 2017

This app is easy to set up and customize. Works great for helping your customers find answers to questions and cuts down on your time on the phone or responding to emails.

Hydrocreations
United States
Over 6 years using the app